Content Editor jobs in United States, Ohio, Columbus

As a Content Design Senior Associate in Engineering Services and Platforms team, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure,incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics,making data-driven recommendations for optimization and enhancement of user experiences

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

Preferred qualifications, capabilities, and skills

• Experience writing and editing microcopy and user guides
• Experience with content as code and Markdown

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Developing content requirements and content strategy in partnership with product leadership and business leads
• Overseeing, executing, and delivering user-centered content solutions that follow firm wide governance and best practices, and fulfill project requirements (business goals, user goals, controls, deadlines and quality)
• Writing, creating, updating, and consolidating knowledge and other types of self-service content based on your strategic point of view - and where needed, removing outdated or unnecessary content
• Contributing to evolving firm wide content standards, terminologies, content patterns and operations
• Partnering with cross-functional product teams to ensure holistic and strategic journey optimization
• Directing the structural design of product experience (navigation, labeling, flow)

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

• Experience with Content Management Systems and Knowledge Management Systems

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Developing content requirements and content strategy in partnership with product leadership and business leads
• Overseeing, executing, and delivering user-centered content solutions that follow firm wide governance and best practices, and fulfill project requirements (business goals, user goals, controls, deadlines and quality)
• Writing, creating, updating, and consolidating knowledge and other types of self-service content based on your strategic point of view - and where needed, removing outdated or unnecessary content
• Contributing to evolving firm wide content standards, terminologies, content patterns and operations
• Partnering with cross-functional product teams to ensure holistic and strategic journey optimization
• Directing the structural design of product experience (navigation, labeling, flow)

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

• Experience with Content Management Systems and Knowledge Management Systems

Job responsibilities

• Maintain existing applications – with emphasis on the Java-based code bases
• Design, Develop, Test, Deploy and Maintain new features into existing services using Java, Python and optionally JavaScript/TypeScript
• Maintain deployment and testing jobs that integrate into firmwide SLDC tooling
• Maintain proper documentation and share knowledge with other team members
• Stay on top of technology rules, firm requirements, trends and best practices to ensure that code is future-friendly.
• Engage with project managers, business analysts, developers, testers, and product owners to ensure that deliverables are implemented in timely fashion
• Support platforms owned by the team
• Help grow junior talent by helping others and holing them accountable for individual contributions

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Strong engineering experience, focusing on Java, Spring, Python and Web Technologies
• An ability to effectively communicate concepts and ideas to team members and clients, as well as ability to adapt to client cultures and work environments
• A desire to work with a variety of technologies, and passion for driving quality and improving the productivity of the software development lifecycle
• Strong design, coding, testing (including Unit Tests) and debugging skills
• Experience with a variety of testing methodologies, including API Testing, Integration Testing, Behavior Driven Development, and Test Driven Development
• Knowledge and benefits of Services and API layer development and testing
• Some understanding of web technologies (e.g. HTTP, XML, REST, HTML, etc…)
• Experience in continuous integration tools such as Jenkins/Team City, version control such as BitBucket/Stash (Git)
• A very good understanding of Service Virtualization & Mock Service

• Experience with Performance Testing using tools such as LoadRunner or JMeter, a plus