Administrator jobs in United States, Ohio, Columbus

As the Senior Manager of Software Engineering at JPMorgan Chase within the Home Lending division, you will take on a leadership role by offering technical coaching and guidance to multiple technical teams. Additionally, you will anticipate the needs and potential dependencies of other functions within the firm.

Job responsibilities

• Proven track record in supporting mortgage operations by enhancing workflow efficiency, ensuring compliance, and managing system integrations.
• Provides guidance to immediate team of software engineers/system analysts on daily tasks and activities.
• Ensures optimal performance of all Home Lending systems leading to enhanced productivity and adherence to compliance regulations.
• Design and maintain custom input forms, business rules, field triggers, loan programs, and personas to streamline lending workflows.
• Support system upgrades, testing, and change management, ensuring minimal disruption during releases.
• Sets the overall guidance and expectations for team output, practices, and collaboration.
• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks.
• Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures.
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary, along with ensuring successful collaboration across teams and stakeholders.
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team.
• Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise
• Experienced Encompass Administrator with over 7+ years of hands-on expertise in configuring, customizing, and maintaining the Encompass LOS platform to support retail, wholesale, and correspondent lending channels.
• Familiarity with API calls, Encompass plugins, OOP framework, and version control tools like GitHub.
• Exposure to JavaScript, particularly in the context of Encompass Web.
• Experience in writing and maintaining REST / SOAP Based APIs.
• Working Knowledge of CI/CD pipelines, Git -based workflows or configuration-as-code practices.
• Experience leading teams of technologists.
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives.
• Experience with hiring, developing, and recognizing talent.
• In-depth knowledge of the services industry and their IT systems.
• Practical cloud native experience.

Preferred qualifications, capabilities, and skills

• Experience working at code level as the role is approximately 30% hands on and 70% managerial however can change based on day to day activities.
• Enable business capabilities through technical innovation and process improvements.
• Interpret technical and business objectives, identifying challenges and providing innovative solutions to address them.

• Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
• Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer complex implementation plans and related client interactions.
• Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for complex client implementation and servicing issues.
• Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
• Serves as a peer resource and may perform general administrative support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

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