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Technical Support jobs in United States, New York, Buffalo
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Company
Job type
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Job title (1)
United States
New York
Buffalo
4 jobs found
22.04.2025
T
Tesla Manufacturing Applications Support Technician Manufacturing ... United States, New York, Buffalo
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Primary responsibility is to keep manufacturing lines running. Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines. Quickly respond to requests and incidents from our customers. Troubleshoot...
Description:
What You’ll Do What You’ll Bring
- Primary responsibility is to keep manufacturing lines running
- Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines
- Quickly respond to requests and incidents from our customers
- Troubleshoot Hardware, Operating System and software issues
- Troubleshoot Network issues from the client up to the switch and IDF
- Interface with the various manufacturing groups to understand issues
- Interpret how to solve long term needs within the framework of IT MFG and FSS standards
- Minimum of 5 years’ experience within a desktop support or system admin role
- Experience troubleshooting hardware issues and replacing hardware on Windows and Linux machines
- Experience troubleshooting printings, barcode scanners, ip cameras, digital signage
- Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
- Experience working with PLC, Ignition is a plus
- Knowledge of SQL queries and Splunk queries is a plus
- Linux support experience a plus
- Must be available for swing shift, weekends, and on-call support
- Network hardware support experience a plus
- Strong knowledge of Windows OS and Microsoft enterprise environments
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These jobs might be a good fit
22.04.2025
T
Tesla Technical Support Specialist Chat United States, New York, Buffalo
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Adhere to Tesla’s standards and KPI’s of excellent customer communication, advocacy and education. Provide support to Powerwall customers via email, and chat. Work through group-based ticketing queues while managing an...
Description:
What You’ll Do What You’ll Bring
- Adhere to Tesla’s standards and KPI’s of excellent customer communication, advocacy and education
- Provide support to Powerwall customers via email, and chat
- Work through group-based ticketing queues while managing an individual workload
- Demonstrate best practices for case handling, follow-up, and documentation, including thorough and accurate recording of all interactions and work performed
- Diagnose and troubleshoot technical concerns related to end-customer Powerwall systems
- Modify system configurations to ensure intended operation
- Identify process and knowledge gaps, submit feedback that leads to better training and resources
- Minimum of 2 years’ experience in a customer-facing technical support role
- Active listening, critical thinking and problem solving skills
- Outstanding written and verbal interpersonal communication skills
- Experience with CRM, ticketing and bug-tracking systems
- Ability to document interactions and steps clearly, accurately and with detail
- Basic networking experience with the ability to troubleshoot connectivity issues
- Experience troubleshooting metering and communications issues involving many variables
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These jobs might be a good fit
16.04.2025
T
Tesla Technical Support Specialist Powerwall United States, New York, Buffalo
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Adhere to Tesla’s standards and KPI’s of excellent customer communication, advocacy and education. Provide support to Powerwall customers via phone, email, and chat. Work through group-based ticketing queues while managing...
Description:
What You’ll Do What You’ll Bring
- Adhere to Tesla’s standards and KPI’s of excellent customer communication, advocacy and education
- Provide support to Powerwall customers via phone, email, and chat
- Work through group-based ticketing queues while managing an individual workload
- Demonstrate best practices for case handling, follow-up, and documentation, including thorough and accurate recording of all interactions and work performed
- Diagnose and troubleshoot technical concerns related to end-customer Powerwall systems
- Modify system configurations to ensure intended operation
- Identify process and knowledge gaps, submit feedback that leads to better training and resources
- Minimum of 2 years’ experience in a customer-facing technical support role
- Active listening, critical thinking and problem solving skills
- Outstanding written and verbal interpersonal communication skills
- Experience with CRM, ticketing and bug-tracking systems
- Ability to document interactions and steps clearly, accurately and with detail
- Basic networking experience with the ability to troubleshoot connectivity issues
- Experience troubleshooting metering and communications issues involving many variables
Show more
These jobs might be a good fit
16.04.2025
T
Tesla Service Support Advisor Residential Energy Service United States, New York, Buffalo
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Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill...
Description:
What You’ll Do What You’ll Bring
- Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill scheduling gaps to maintain a well-organized and densely packed schedule
- Liaise with Field Teams: Act as a key point of contact for field teams to ensure timely system uptime and resolution of service issues
- Customer Interaction: Engage with customers to schedule, reschedule, and confirm appointments through various communication channels, including chat and phone
- Monitor Communications: Review and manage incoming emails and messages from teams, stakeholders, and customers to address scheduling needs for both proactive and customer-initiated requests
- Update and Communicate: Provide proactive and timely communication regarding scheduling timelines, updates, and changes to both customers and field teams
- Utilize Tools and Dashboards: Use provided programs and dashboards to monitor and address key performance indicators (KPIs), such as outstanding and past due work, and prioritize service for residential clients
- Associates degree preferred. Strong problem-solving skills with a proactive and self-motivated approach
- Flexible and able to adjust to changing circumstances. Capable of working through problems and solutions with minimal guidance; resourceful in tackling challenges
- Ability to work well independently and with others in a collaborative team environment. Excellent computer skills, particularly Microsoft Excel, PowerPoint, and Word
- Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines. Exceptional communications, strategic thinking, and interpersonal skills
- Excellent Customer Service Skills. Excellent organizational skills with a focus on efficiency and effectiveness
- Proponent for continuous improvements (Process, product, technology)
- Strong attention to detail. Regular, reliable, and predictable attendance is required
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These jobs might be a good fit
Share
Primary responsibility is to keep manufacturing lines running. Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines. Quickly respond to requests and incidents from our customers. Troubleshoot...
Description:
What You’ll Do What You’ll Bring
- Primary responsibility is to keep manufacturing lines running
- Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines
- Quickly respond to requests and incidents from our customers
- Troubleshoot Hardware, Operating System and software issues
- Troubleshoot Network issues from the client up to the switch and IDF
- Interface with the various manufacturing groups to understand issues
- Interpret how to solve long term needs within the framework of IT MFG and FSS standards
- Minimum of 5 years’ experience within a desktop support or system admin role
- Experience troubleshooting hardware issues and replacing hardware on Windows and Linux machines
- Experience troubleshooting printings, barcode scanners, ip cameras, digital signage
- Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
- Experience working with PLC, Ignition is a plus
- Knowledge of SQL queries and Splunk queries is a plus
- Linux support experience a plus
- Must be available for swing shift, weekends, and on-call support
- Network hardware support experience a plus
- Strong knowledge of Windows OS and Microsoft enterprise environments
Show more
These jobs might be a good fit
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