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Tesla Service Support Advisor Residential Energy Service United States, New York, Buffalo 544237210
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What You’ll Do What You’ll Bring
- Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill scheduling gaps to maintain a well-organized and densely packed schedule
- Liaise with Field Teams: Act as a key point of contact for field teams to ensure timely system uptime and resolution of service issues
- Customer Interaction: Engage with customers to schedule, reschedule, and confirm appointments through various communication channels, including chat and phone
- Monitor Communications: Review and manage incoming emails and messages from teams, stakeholders, and customers to address scheduling needs for both proactive and customer-initiated requests
- Update and Communicate: Provide proactive and timely communication regarding scheduling timelines, updates, and changes to both customers and field teams
- Utilize Tools and Dashboards: Use provided programs and dashboards to monitor and address key performance indicators (KPIs), such as outstanding and past due work, and prioritize service for residential clients
- Associates degree preferred. Strong problem-solving skills with a proactive and self-motivated approach
- Flexible and able to adjust to changing circumstances. Capable of working through problems and solutions with minimal guidance; resourceful in tackling challenges
- Ability to work well independently and with others in a collaborative team environment. Excellent computer skills, particularly Microsoft Excel, PowerPoint, and Word
- Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines. Exceptional communications, strategic thinking, and interpersonal skills
- Excellent Customer Service Skills. Excellent organizational skills with a focus on efficiency and effectiveness
- Proponent for continuous improvements (Process, product, technology)
- Strong attention to detail. Regular, reliable, and predictable attendance is required
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