Client Associate jobs in United States, Minnesota, Minneapolis

Key Responsibilities:

• Add value and improve margin through: Reduction of time that firm executives (Manager through Eng. Partner) spend on coordination and project management activities, by transferring non-technical tasks and enabling client service professionals to reinvest time in technical service deliveries, pipeline / sales growth, and other client-related activities ; Strong non-technical service line knowledge, such as “end-to-end” business processes and methodologies, compliance requirements, and general terminologies, for effective project management ;Active participation and contributions to executive meetings, from building agenda to action items/milestones management and Increased cost efficiencies for the account teams resulting from skillful facilitation and enablement of offshore (GDS) resources.
• Improve quality through: Operating as a single point of contact for day-to-day coordination of client service professionals (primary and international teams) and deliverables, CBS resources (FMA, BD, EM, GDS, etc.), and key stakeholders that may include external client contacts; Streamlining all communications and team processes for increased efficiencies; Functioning as a subject matter resource for firm tools, including MMT, Mercury, PACE, RPA, GIS System, Canvas, Atlas, ISP, Global Analytics, SharePoint; Maintaining process documentations for enhanced knowledge sharing and business continuity and Exploring, identifying, and applying best practices for optimal team workflows and day-to-day operations
• Mitigate risks through: Serving as a dedicated team resource to perform due diligence work (i.e., independence, pre-approvals, and pipeline management) and ensure adherence to regulatory and compliance requirements; and providing in-depth analysis on engagement economics and other financial analytics (e.g., budget vs. actuals, billings, leverage, and fees)
• Contribute to the ASA practice development through: Active participation and involvement in the onboarding, training, and continued coaching of new and existing members

To qualify, candidates must have:

• Ability to effectively manage stakeholder expectations, concurrent projects, and prioritize multiple tasks and competing deadlines
• A strong executive presence with listening, influencing, and excellent interpersonal skills, and an ability to proactively manage upwards
• Excellent presentation skills with ability to summarize essential information for executives
• Strong organization, analytical/math, attention to detail, prioritization, project management and client service skills
• Effective delegation and time management skills, including ability to supervise offshore (GDS) resources
• Solution oriented; address all relevant information/data and develop practical solutions
• Strong critical thinking skills with creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favorable results
• Strong knowledge of service line and engagement, and of the firm’s structure, key personnel and organizational policies/procedures
• Perform high-quality work and apply diligence in follow up
• Effectively summarize and conclude on work, applying appropriate documentation standards
• Protect confidential and proprietary information
• Master use of intermediate functions of firm standard and service line-specific software applications and databases, e.g., MS Excel, MS PowerPoint, and other firm tools including MMT, Mercury, PACE, RPA, GIS System, Canvas, ISP, Global Analytics, SharePoint, etc.
• Often work at client location; may require travel
• Bachelor’s degree or equivalent work experience
• Prior project management experience
• Preferred experience in a professional services environment
• Approximately 5-7 years in a related field

You’ll own activities throughout a specific market, including various recruiting events and programs. You’ll be part of a collaborative team with high visibility to leadership and the opportunity to network with a wide array of stakeholders and influencers. You’ll be acting as an ambassador for EY, so our reputation for excellence and innovation will be in your hands. You’ll be bringing future leaders into the firm while having the opportunity to grow and build your career.

Your key responsibilities

It’s no exaggeration to say no two days are quite the same in this role. You’ll take on a wide range of responsibilities from facilitating and attending campus recruiting events to working with large scale programs. You’ll work closely with business leaders to develop recruiting strategies for specific universities, colleges and markets. You’ll work closely with our internship program to ensure our interns are engaged and given challenging opportunities.

Skills and attributes for success

You’ll be managing a diverse array of talent projects and events so strong organizational skills and attention to detail are key. You’ll have the ability to build and nurture long term relationships with internal and external influencers and stakeholders. You’ll need to be creative and innovative in developing sourcing strategies that attract talent and focus on diversity initiatives.

To qualify for the role, you must have

• A proven record of success in talent attraction and retention
• A broad understanding of recruitment laws and practices
• General understanding in compensation practices and benefit laws and practices
• Experience managing and planning multiple events
• Practical knowledge of common computer programs (i.e., Microsoft Office) including applicant tracking systems (i.e., SuccessFactors, Yello)
• Strong communication skills including comfort in speaking to large audiences
• 5-7 plus years of related experience
• A Bachelor’s degree or equivalent work experience

Ideally, you’ll also have

• Experience working within professional services or large matrix corporate environment

• Analytical skills to interpret and react to complex and constantly evolving data
• Experience supervising small teams and providing counseling

What we look for

We’re interested in creative and innovative professionals ready to manage the recruiting process and build a talent pipeline of future leaders within our organization. You’ll need to be agile, ready to learn and have a genuine passion for finding the right talent.