Customer Service jobs in United States, Michigan, Detroit
3M Customer Operations Manager United States, Michigan, Detroit
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As a , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
- Monitor customer portals daily to identify incoming customer requests
- Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
- Follow up with stakeholders to confirm timely entry of information in portals
- Act as a collection point for customer survey and other data requests received outside the portals
- Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
- Communicate directly with customers to clarify requests and ensure alignment
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor’s degree or higher (completed and verified prior to start)
- Five (5) years of experience working at 3M, with knowledge of 3M systems
Additional qualifications that could help you succeed even further in this role include:
- Experience in supply chain management
- Experience in manufacturing
- Project management skills
- Operating with a sense of urgency
- Strong track record of navigating complex, multi-functional organizations
- Ability to work in a highly dynamic environment
- Excellent written and verbal communication skills
- 2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management
Work location: Onsite (Job Duties allow for some remote work but require travel to a 3M hub at least 4 days per week)
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
These jobs might be a good fit
Amazon Sr Ops Engineer Deployment & Ramp MSP Customer United States, Michigan, Detroit
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Key job responsibilities
- You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition.
- You will influence decisions on deployment and machine performance execution strategy to senior level leadership.
- You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors.
- You will own the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer.
- You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.
- This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status.
BASIC QUALIFICATIONS
- 5+ years of directly managing and responsible for multiple large projects experience
- Bachelor's degree
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
- Experience managing project portfolios, budgets and decentralized resources to execute project goals.
- Experience working in a global environment while prioritizing and managing multiple responsibilities.
- Ability to travel frequently both within country up to 75% and occasional internationally (~5%).
- Experience with Microsoft Office products and applications
- Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.).
- Experience with procurement of equipment.
- Experience in Robotics, Automation, distribution, manufacturing, logistics, or other warehouse environments.
- Bachelor’s Degree from an accredited university.
- Experience leading cross-functional teams/projects.
- Knowledge of Project management tools
These jobs might be a good fit
Amazon Sr Ops Engineer Deployment & Ramp MSP Customer United States, Michigan, Detroit
Share
Key job responsibilities
- You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition.
- You will influence decisions on deployment and machine performance execution strategy to senior level leadership.
- You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors.
- You will own the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer.
- You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.
- This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status.
BASIC QUALIFICATIONS
- 5+ years of directly managing and responsible for multiple large projects experience
- Bachelor's degree
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
- Experience managing project portfolios, budgets and decentralized resources to execute project goals.
- Experience working in a global environment while prioritizing and managing multiple responsibilities.
- Ability to travel frequently both within country up to 75% and occasional internationally (~5%).
- Experience with Microsoft Office products and applications
- Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.).
- Experience with procurement of equipment.
- Experience in Robotics, Automation, distribution, manufacturing, logistics, or other warehouse environments.
- Bachelor’s Degree from an accredited university.
- Experience leading cross-functional teams/projects.
- Knowledge of Project management tools
These jobs might be a good fit
Google Customer Engineer AI/ML Google Cloud United States, Michigan, Detroit
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- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers) and using machine learning APIs.
- Experience with machine learning model development and deployment.
- Experience engaging with and presenting to technical stakeholders and executive leaders.
Preferred qualifications:
- Master's degree in Computer Science, Engineering, Mathematics or a technical field or equivalent practical experience.
- Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g. deep learning, Load Shedding and Traffic Management (LSTM), convolutional networks).
- Experience in architecting and developing software or infrastructure for scalable, distributed systems.
- Experience in data and information management related to big data trends and issues within businesses.
- Ability to work with new emerging technologies, methodologies and solutions in the cloud/IT technology space.
These jobs might be a good fit
Amazon Software Dev Engineer II Seller Customer Service United States, Michigan, Detroit
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Key job responsibilities
* Responsible for the end-to-end design, development, test, implementation of large complex problems including planning, risk and issue management, trade-offs and execution.
* Create, maintain and disseminate service/application information to stakeholders.* Ability to make sense of ambiguity, define and plan solutions to complex problems in a fast paced and highly-technical organization, and secure buy in from internal and external stakeholders.
* Mentor Jr. Engineers and help grooming new hires to grow to next level
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
These jobs might be a good fit
Google Customer Engineer AI/ML Google Cloud United States, Michigan, Detroit
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- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers) and using machine learning APIs.
- Experience with machine learning model development and deployment.
- Experience engaging with and presenting to technical stakeholders and executive leaders.
Preferred qualifications:
- Master's degree in Computer Science, Engineering, Mathematics or a technical field or equivalent practical experience.
- Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g. deep learning, Load Shedding and Traffic Management (LSTM), convolutional networks).
- Experience in architecting and developing software or infrastructure for scalable, distributed systems.
- Experience in data and information management related to big data trends and issues within businesses.
- Ability to work with new emerging technologies, methodologies and solutions in the cloud/IT technology space.
These jobs might be a good fit
Google Customer Engineer AI/ML Google Cloud United States, Michigan, Detroit
Share
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers) and using machine learning APIs.
- Experience with machine learning model development and deployment.
- Experience engaging with and presenting to technical stakeholders and executive leaders.
Preferred qualifications:
- Master's degree in Computer Science, Engineering, Mathematics or a technical field or equivalent practical experience.
- Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g. deep learning, Load Shedding and Traffic Management (LSTM), convolutional networks).
- Experience in architecting and developing software or infrastructure for scalable, distributed systems.
- Experience in data and information management related to big data trends and issues within businesses.
- Ability to work with new emerging technologies, methodologies and solutions in the cloud/IT technology space.
These jobs might be a good fit
Share
As a , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
- Monitor customer portals daily to identify incoming customer requests
- Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
- Follow up with stakeholders to confirm timely entry of information in portals
- Act as a collection point for customer survey and other data requests received outside the portals
- Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
- Communicate directly with customers to clarify requests and ensure alignment
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor’s degree or higher (completed and verified prior to start)
- Five (5) years of experience working at 3M, with knowledge of 3M systems
Additional qualifications that could help you succeed even further in this role include:
- Experience in supply chain management
- Experience in manufacturing
- Project management skills
- Operating with a sense of urgency
- Strong track record of navigating complex, multi-functional organizations
- Ability to work in a highly dynamic environment
- Excellent written and verbal communication skills
- 2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management
Work location: Onsite (Job Duties allow for some remote work but require travel to a 3M hub at least 4 days per week)
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
These jobs might be a good fit
