Business Analyst jobs in United States, Michigan, Ann Arbor

Work with business users and clients to gather and document business requirements for system changes and to develop solutions to satisfy business needs.

• Analyze the impact changes will have on other internal/external business application systems and recommend action

• Design, configure, test, and maintain the GTS/E4H & SD modules

• Actively work with Business Resources to determine the technical solution that best meets the business requirements

• Lead enhancement projects and provide adhoc support to troubleshoot, investigate, analyze and solve production issues based on business intelligence data

• Recommend where automation / improvements will drive efficiency

• Identify process inefficiencies, recommend innovative uses of software functionality, design, implement solutions and train end-users

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field

• Minimum five (5) years of experience in Business Process Analyst with experience in GTS 11.0/E4H & SAP S/4 Hana

• Regularly use SAP S/4 Hana SD, including Orders, Quotations, Variant Configuration, Billing, etc.

• Regularly use SAP GTS 11.0 and/or E4H, including Trade Compliance, SPL Screening, Licenses Management, Custom Declaration, Self Filling, etc.

• Required knowledge in Product Classification (ECCN, HTS, Scheduled B), Customer Vendor Integration, Commercial Invoice (CI)/ Shippers Letter (SLI)/Bill of Lading (BOL)/Packing List (PL), Intrastat Reporting, AES & Atlas integration

or at +1-408-352-2808

As a Sr. SAP Systems Analyst, you will oversee and manage the SAP infrastructure of KLA Corporation to ensure it meets future requirements and scalability, while adhering to industry-leading best practices. You will be responsible for contributing to the implementation of solutions aimed at streamlining processes, reducing redundancy, and enhancing the internal customer experience.

Maintenance and Support:

• Oversee SAP system performance and address performance related issues in advance to reduce downtime and business disruption

• Conduct routine health assessments of the SAP infrastructure and implement corrective actions, as necessary. Maintain system performance to meet benchmark standards

• Offer continuous technical support and comprehensive technology training to global users, ensuring they acquire the necessary skills to effectively utilize SAP

• Engage in discussions with various business stakeholders at KLA to understand SAP security requirements, follow the security change process, and ensure access risks are remediated or mitigated

• Identify and address issues through root cause analysis to ensure permanent corrective action and provide on-call support during critical events and milestones

• Ensure clear communication by translating complex technical information into understandable terms for non-technical personnel. This facilitates the successful identification of requirements and issues

Best Practice and Documentation:

• Establish and enforce best practices for SAP documentation to ensure that other team members are aware of changes in the SAP landscape

• Maintain comprehensive documentation of system configuration, processes, and procedures. This involves creating detailed, organized, and current records covering all system aspects. The documentation should be accessible, understandable, and aid in efficient system management and troubleshooting

Collaboration and Leadership:

• Collaborate with a cross-functional team, including IT and business units, to align SAP standard capabilities with business objectives

• Extensive knowledge of SAP Basis and Security on SAP products such as SAP ECC, SAP CRM, SAP Gateway (Fiori), SAP SRM, SAP PO/PI, SAP NetWeaver Application Server Java, SAP GRC, SAP Solution Manager, S/4Hana, E4H SAP GTS Edition for HANA, SAP Cloud ALM, SAP ILM, OpenText, SAP connector applications and SAP SAAS offering in BTP

• Possess extensive hands-on experience with certificate upgrades and IP whitelisting, along with a thorough understanding of network and authentication concepts. Skilled in integrating third-party systems with SAP

Minimum Qualifications

• Bachelor's degree in engineering or technical field is required

• Minimum eight (8) years of experience as a SAP Systems Analyst, with a solid focus in SAP Basis and Security on various SAP products, including SAP Gateway (Fiori), SAP SRM, SAP PO/PI, SAP NetWeaver Application Server, Java, SAP GRC, SAP Solution Manager, S/4Hana, E4H SAP GTS Edition for HANA, SAP Cloud ALM, SAP ILM, OpenText, SAP connector applications, and SAP SAAS offering in BTP

• Extensive hands-on experience with SAP Basis activities, providing technical support, leading SAP release upgrades, infrastructure upgrades, and performing OS/DB migrations

• Technical expertise in HANA database administration – Offer expertise and assistance in high availability (HA), disaster recovery (DR), backup, recovery, security, and performance improvement

• Possessing practical knowledge of infrastructure and network operations, along with expertise in handling critical issues within the service incident and organizational change processes

• Extensive practical experience with operating systems such as Unix, Linux, and Windows, combined with a thorough understanding of the networking requirements specific to the SAP environment

• Extensive understanding of cybersecurity processes, project management methodologies, and SAP operational governance frameworks

• Provide on-call support during weekdays and weekends according to the defined schedule or as needed

or at +1-408-352-2808

• Execute and deploy company-wide human resources initiatives.

• Compile data and information and report on key metrics.

• Educating, guiding and assessing regulatory compliance and report to management.

• Support management with all Human Resources activities.

• Ability to work cross-functionally and influence key partners at all levels through persuasion, negotiation, and consensus building.

• Excellent ability to put complex processes into clear recommendations, using data to generate insights and recommendations

• Willing and able to work in a team environment and be adept at taking initiative and staying motivated and optimistic even in ambiguous situations.

• Ability to exercise considerable judgment and discretion

Other requirements:

• Proficient in Outlook, Excel, PowerPoint, and Word.

• Excellent verbal and writing skills.

• Excellent project management skills and ability to work to deadlines.

• Ability to travel to US and global sites, as needed. The position may involve domestic and international travel, up to 20%.

• Experience working in a global hi-tech environment is preferred

Minimum Qualifications

Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

or at +1-408-352-2808

• Leverage SQL/Python to extract appropriate data and perform data wrangling

• Analyze data to generate business insights and identify Key performance indicators

• Design new reports, views, dashboards and data products for generating Business Insights

• Partner cross-functionally to design, plan and execute data products/program. Liaison between Business and the IT team

• Create requirements and project plans for analytics program

• Ensure Service data standards are implemented for data products – including (but not limited to) Object level Security, Row Level Security, UI standards and others

• Build a communication plan that ensures awareness of new data products and features launched

• Define KPIs, maintain standard definitions and drive cross functional alignment of key definitions.

Minimum Qualifications

• Master's Level Degree and 3 years related work experience; Bachelor's Level Degree and related work experience of 5 years

• Experience in Business Operations, Financial and/or Information Technology (IT)

• Strong business acumen

• MS Office applications (MS Excel/Access) and VBA & Macro programming

• Demonstrable experience with one of the following programming languages required.

• Proficient in building or prototyping SW models, algorithms and wrangling large data sets.

• Proficient in SQL, and/or Python.

• Good communication and visualization skills; build powerful visualizations to transform data into easily-consumable, relevant insights.

• Knowledge of and curiosity about the latest trends in data industry, including evaluating and testing new tools, techniques, and frameworks

or at +1-408-352-2808

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
• Ability to travel up to 20% of the time as required.

• Master’s degree in a business related field.
• Experience in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
• Experience assessing and achieving client success via sales techniques, including effective questioning, objection handling, and engaged selling.
• Experience working with channel sales, advertisers, agencies, or clients.
• Ability to manage and prioritize a portfolio in an advertising or media sales context, and achieve goals to drive growth.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision.
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Refer to the

Key Responsibilities:

• Conduct Business Impact Analysis (BIAs) and develop and implement Business Continuity Plans (BCPs), risk assessments, recovery strategies and develop and design trainings and exercises.

• Collaborate with business stakeholders to identify and manage operational risks, mitigation measures, and gaps in resilience strategies.

• Maintain and review business continuity plans to ensure alignment with KLA's Global Resilience Policy.

• Facilitate periodic plan reviews, exercises, and updates to ensure the effectiveness of business continuity plans.

• Provide support during disruptive incidents to ensure timely recovery of critical functions.

• Track lessons learned, activities, and other areas for improvement and metrics to drive continuous improvement in resilience and business continuity practices.

• Support supplier and 3rd party resilience initiatives and projects.

• Support system optimization of the cloud-based system for business continuity planning and emergency communications system.

• Coordinate with 350+ global BC stakeholders globally to ensure effective communication and collaboration.

• Assist in the development, training and awareness and continuous improvement of the incident command system (ICS) to support proper incident management and escalations.

Minimum Qualifications

• Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

• A strong analytical background with experience in enterprise-wide resilience capabilities to include crisis management, emergency response, business continuity, cyber incident response, and/or IT disaster recovery programs.Strong understanding of business continuity lifecycle, risk assessments, and recovery strategies.

• Excellent organization and administrative skills.

• Strong communication and teamwork skills to drive resilience strategies across diverse stakeholders, business units and global teams.

• Ability to support the business during disruptive incidents, including weekends and holidays.

• 10-15% Travel

or at +1-408-352-2808

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