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Support Analyst jobs in United States, Illinois, Chicago

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United States
Illinois
Chicago
163 jobs found
09.12.2025
PP

PayPal Sr Analyst Financial Planning & Analysis United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Support planning and forecasting processes. Review business performance on regular cadences (weekly, monthly,quarterly)Collaboratewith stakeholders to gather inputs and summarize insights. Produce executive-level presentations. Work closely with the finance and technical...
Description:

This job collaborates closely with the business and finance teams on activities such as forecasting, budgeting, month-end closing, financial/deal modeling, performance measurement, reporting and analysis, you will support the development and implementation of transformation projects, optimizing analytics tools and process strategies. Additionally, you will be responsible for reviewing financial or deal model performance, implementing enhancements as needed, you will contribute to improving processes, and you will be collaborating with stakeholders to gather inputs for business forecasts, summarize insights, and present them to senior leadership.

Essential Responsibilities:

  • Support planning and forecasting processes
  • Review business performance on regular cadences (weekly, monthly,quarterly)Collaboratewith stakeholders to gather inputs and summarize insights
  • Produce executive-level presentations
  • Work closely with the finance and technical teams to drive process and system improvements
  • Facilitate discussions with various stakeholders, manage expectations, and collaborate cross-functionally
  • Consult with finance leads to review and discuss key issues, risks, and dependencies for assigned initiatives
  • Document and escalate potential risks/issues, assist in developing mitigation strategies, and support their implementation

Expected Qualifications:

  • 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $84,500 to $140,250


Our Benefits:

Any general requests for consideration of your skills, please

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07.12.2025
EY

EY On-site Technology Support Services United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. Crestron –...
Description:

Audio Visual Responsibilities of an On-Site Technician:

  • Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
  • Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
  • Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
  • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site technician:

  • Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
  • Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
  • ServiceNow ticket management; prioritizing tickets and awareness of SLAs
  • Supporting Microsoft Windows and MAC operating systems
  • Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
  • Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
  • Printer support (installation, configuration, relocation, and troubleshooting)
  • Event and Meeting Support (may occur on-site or off-site)
  • Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
  • Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
  • VIP/White Glove support
  • Occasional after-hour support may be required

Interpersonal skills an On-site technician should have

  • Outstanding customer service skills
  • Excellent communication skills
  • Great team mentality
  • Self-motivated, organized, detail oriented, ability to multi-task
  • Desire to learn and build a career as unique as you are

Experience Requirements

  • 2+ years of on-site technical support experience, or degree in related discipline
What we offer
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $46,800 to $84,900. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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19.11.2025
BOA

Bank Of America Sr Quantitative Fin Analyst - Non-Registered United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Leads the development of AML models to support business requirements and the enterprise's risk appetite collaborating with the Technology, Global Financial Crimes, and Model Risk Management teams. Leads the planning...
Description:

Job Description:

Job Description:

This job is responsible for conducting quantitative analytics and complex modeling projects for specific business units or risk types. Key responsibilities include leading the development of new models, analytic processes, or system approaches, creating technical documentation for related activities, and working with Technology staff in the design of systems to run models developed. Job expectations may include the ability to influence strategic direction, as well as develop tactical plans.

Responsibilities:

  • Leads the development of AML models to support business requirements and the enterprise's risk appetite collaborating with the Technology, Global Financial Crimes, and Model Risk Management teams

  • Leads the planning related to setting quantitative work priorities in line with the bank’s overall strategy and prioritization

  • Identifies continuous improvements through reviews of approval decisions on relevant model development or model validation tasks, critical feedback on technical documentation, and effective challenges on model development/validation

  • Maintains and provides oversight of model development and model risk management in respective focus areas to support business requirements and the enterprise's risk appetite

  • Leads and provides methodological, analytical, and technical guidance to effectively challenge and influence the strategic direction and tactical approaches of development/validation projects and identify areas of potential risk

  • Works closely with model stakeholders and senior management with regard to communication of submission and validation outcomes

  • Performs statistical analysis on large datasets and interprets results using both qualitative and quantitative approaches

Skills:

  • Critical Thinking

  • Quantitative Development

  • Risk Analytics

  • Risk Modeling

  • Technical Documentation

  • Adaptability

  • Collaboration

  • Problem Solving

  • Risk Management

  • Test Engineering

  • Data Modeling

  • Data and Trend Analysis

  • Process Performance Measurement

  • Research

  • Written Communications

Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT) are sub-lines of business within Global Risk Management (GRM). Collectively, they are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across Bank of America. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities it builds address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, GRA and EIT drive innovation, process improvement and automation.

As a part of Global Risk Analytics, Global Financial Crimes Modeling and Analytics is responsible for enterprise-wide financial crime model development and implementation, ongoing performance monitoring and optimization, data usage, and research and development utilizing advanced analytical tools and systems. The Global Financial Crimes Modeling and Analytics team is made up of nine sub-teams:


7) Research and Development is responsible for future thinking concepts, innovation coordination, tools and technique assessment, artificial intelligence oversight, and vendor assessment oversight.

Overview of Role:

  • Responsible for independently conducting quantitative analytics and modeling projects.

  • Responsible for developing new models, analytic processes or systems approaches.

  • Creates documentation for all activities and works with Technology staff in design of any system to run models developed.

  • Supports the planning related to setting quantitative work priorities in line with the bank’s overall strategy and prioritization

  • Identifies continuous improvements through reviews of approval decisions on relevant model development or model validation tasks, critical feedback on technical documentation, and effective challenges on model development/validation

  • Supports model development and model risk management in respective focus areas to support business requirements and the enterprise's risk appetite

  • Supports the methodological, analytical, and technical guidance to effectively challenge and influence the strategic direction and tactical approaches of development/validation projects and identify areas of potential risk

  • Works closely with model stakeholders and senior management with regard to communication of submission and validation outcomes

  • Performs statistical analysis on large datasets and interprets results using both qualitative and quantitative approaches

Qualifications:

  • Ability to work in a large, complex organization, and influence various stakeholders and partners

  • Self-starter; Initiates work independently, before being asked

  • Strong team player able to seamlessly transition between contributing individually and collaborating on team projects; Understands that individual actions may require input from manager or peers; Knows when to include others

  • Strong communication skills and ability to effectively communicate quantitative topics to technical and non-technical audiences

  • Effectively creates a compelling story using data; Able to make recommendations and articulate conclusions supported by data

  • Effectively presents findings, data, and conclusions to influence senior leaders

  • Ability to work in a highly controlled and audited environment

  • Effective at prioritization, and time and project management

  • Strong Programming skills e.g. Python, SAS, SQL, or other languages

  • Strong analytical and problem-solving skills

Required Education and Work Experience:

  • Master’s degree in related field or equivalent work experience

  • 3+ years (2+ years with a PhD) of experience in model development, statistical work, data analytics or quantitative research

  • 5+ years of leadership and/or management experience

1st shift (United States of America)

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18.11.2025
BOA

Bank Of America Quantitative Finance Analyst United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Performs end-to-end market risk stress testing including scenario design, scenario implementation, results consolidation, internal and external reporting, and analyzes stress scenario results to better understand key drivers. Supports the planning...
Description:


This job is responsible for conducting quantitative analytics and modeling projects for specific business units or risk types. Key responsibilities include developing new models, analytic processes, or systems approaches, creating technical documentation for related activities, and working with Technology staff in the design of systems to run models developed. Job expectations include having a broad knowledge of financial markets and products.

Responsibilities:

  • Performs end-to-end market risk stress testing including scenario design, scenario implementation, results consolidation, internal and external reporting, and analyzes stress scenario results to better understand key drivers
  • Supports the planning related to setting quantitative work priorities in line with the bank’s overall strategy and prioritization
  • Identifies continuous improvements through reviews of approval decisions on relevant model development or model validation tasks, critical feedback on technical documentation, and effective challenges on model development/validation
  • Supports model development and model risk management in respective focus areas to support business requirements and the enterprise's risk appetite
  • Supports the methodological, analytical, and technical guidance to effectively challenge and influence the strategic direction and tactical approaches of development/validation projects and identify areas of potential risk
  • Works closely with model stakeholders and senior management with regard to communication of submission and validation outcomes
  • Performs statistical analysis on large datasets and interprets results using both qualitative and quantitative approaches

Skills:

  • Critical Thinking
  • Quantitative Development
  • Risk Analytics
  • Risk Modeling
  • Technical Documentation
  • Adaptability
  • Collaboration
  • Problem Solving
  • Risk Management
  • Test Engineering
  • Data Modeling
  • Data and Trend Analysis
  • Process Performance Measurement
  • Research
  • Written Communications

Required Education, Skills, and Experience
• Bachelor’s degree with a quantitative emphasis in areas such as mathematics, engineering, or computer science
• Proven programming skills (Python, C++, SQL, or equivalent object-oriented programming), with relevant industry experience
• Ability to work well within a team based development environment
• Can effectively use modern software development and lifecycle tools enabling strong source control and code review
• Strong problem solving skills with the ability to tackle issues independently
• Ability to get to grips with a large and complicated systems
• Great communication skills, including the ability to write clear and concise documentation
• A team player who can work in well with existing systems while still finding a way to impart a personal style

Desired Skills and Experience
• Process automation experience a plus

1st shift (United States of America)

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17.11.2025
BOA

Bank Of America Senior Operations Analyst United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Leads implementation for products, services, and operational solutions. Manages the design, documentation, implementation, and monitoring of new products and services. Consults on procedural, technical, and operational changes. Advances business products...
Description:

Job Description:

Job Description:


This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

  • Leads implementation for products, services, and operational solutions
  • Manages the design, documentation, implementation, and monitoring of new products and services
  • Consults on procedural, technical, and operational changes
  • Advances business products knowledge within operations environment
  • Fosters relationships with partners and teammates
  • Inspects data to identify issues and trends
  • Presents reporting on key performance and implementation status

Skills:

  • Attention to Detail
  • Monitoring, Surveillance, and Testing
  • Policies, Procedures, and Guidelines Management
  • Regulatory Compliance
  • Written Communications
  • Adaptability
  • Business Acumen
  • Continuous Improvement
  • Critical Thinking
  • Process Mapping
  • Change Management
  • Consulting
  • Data Management
  • Reporting
  • Research

Required Qualifications:

  • Minimum 2 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry
  • Strong written and verbal communication skills
  • High attention to detail and critical thinking skills
  • Ability to adapt to changing priorities and manage multiple initiatives simultaneously

Desired Qualifications:

  • Minimum 5 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry (specifically Global Vendor Finance)
  • Bachelor’s degree
  • Proven ability to perform complex, non-routine data analysis using tools such as Excel

Minimum Education Requirement:

  • High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)

Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Support planning and forecasting processes. Review business performance on regular cadences (weekly, monthly,quarterly)Collaboratewith stakeholders to gather inputs and summarize insights. Produce executive-level presentations. Work closely with the finance and technical...
Description:

This job collaborates closely with the business and finance teams on activities such as forecasting, budgeting, month-end closing, financial/deal modeling, performance measurement, reporting and analysis, you will support the development and implementation of transformation projects, optimizing analytics tools and process strategies. Additionally, you will be responsible for reviewing financial or deal model performance, implementing enhancements as needed, you will contribute to improving processes, and you will be collaborating with stakeholders to gather inputs for business forecasts, summarize insights, and present them to senior leadership.

Essential Responsibilities:

  • Support planning and forecasting processes
  • Review business performance on regular cadences (weekly, monthly,quarterly)Collaboratewith stakeholders to gather inputs and summarize insights
  • Produce executive-level presentations
  • Work closely with the finance and technical teams to drive process and system improvements
  • Facilitate discussions with various stakeholders, manage expectations, and collaborate cross-functionally
  • Consult with finance leads to review and discuss key issues, risks, and dependencies for assigned initiatives
  • Document and escalate potential risks/issues, assist in developing mitigation strategies, and support their implementation

Expected Qualifications:

  • 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $84,500 to $140,250


Our Benefits:

Any general requests for consideration of your skills, please

Show more
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Support Analyst job opportunities in the United States, Illinois, Chicago area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.