Operations Team Leader jobs in United States, Illinois, Chicago

Responsibilities

• Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.

• Analyze information obtained from management to conceptualize and define operational problems.

• Prepare management reports defining and evaluating problems and recommending solutions.

• Observe the current system in operation, and gather and analyze information about each of the component problems, using a variety of sources.

• Track all client visits/meetings and ensure all client successes are logged for weekly reporting.

• Drive proactive client communications through regular meetings, broker reviews, and calls.

• Track and drive resolution (both strategic and tactical where necessary) of client requests.

• Work with clients to educate on the firm’s self-service tools and industry solutions.

• Analyze effort and support across teams by individual client.

• Coordinate and chair internal stakeholder meetings around client updates.

• Analyze complex query resolution from clients trading Futures and Options within Global Markets industry; queries span trades, position, lifecycle events, commission, reporting, product, and process offering.

• Review and assess trade allocations, collateral movements and reconciliation of positions to facilitate workflow.

• Improve clients’ processes to STP by analyzing tableau metrics and their metric accuracy around trade and commission flows.

• Test implemented SAP solutions, including unit testing, integration testing and user acceptance test.

• Work with GMI books and records platform and testing new functionality.

• Remote work may be permitted within a commutable distance from the worksite.

Required Skills & Experience

• Bachelor's degree or equivalent in Operations Research, Mathematics, Economics, Finance, or related: and

• 5 years of progressively responsible experience in the job offered or a related Quantitative occupation.

• Must include 5 years of experience in each of the following:

• Analyzing complex query resolution from clients trading Futures and Options within Global Markets industry; queries span trades, position, lifecycle events, commission, reporting, product, and process offering;

• Reviewing and assessing trade allocations, collateral movements and reconciliation of positions to facilitate workflow;

• Improving clients’ processes to STP by analyzing tableau metrics and their metric accuracy around trade and commission flows; and,

• Working with books and records platform and testing new functionality.

• In the alternative, the employer will accept a Master's degree and 3 years of experience.

If interested apply online ator email your resume toand reference the job title of the role and requisition number.

BofA Securities, Inc.

LOB Job Description:

Treasury Technical Engagement Team. This position supports Treasury Sales Officers, Implementation Advisors and Treasury Services Specialists with the on-boarding of new Large Corporate and Commercial clients implementing complex Treasury Services products within US and Canada. The individual must obtain a broad and in-depth knowledge of the various functions to adequately consult with clients, explain the options available to them and gather their requirements for implementing those services. This position will be the primary contact for all technical aspects associated with the implementation of selected services and therefore must be the client advocate with product teams. The value this individual brings to the team and to the organization is the ability to build trust and confidence with clients and ensure the bank effectively delivers an excellent client experience during these technically complex implementations.

This Treasury Technical Consultant position supports Treasury Sales Officers, Implementation Advisors and Treasury Services Specialists with the on-boarding of new Large Corporate and Commercial clients implementing complex Treasury Services products within US and Canada. The individual must have a broad and in-depth knowledge of the various payments, receipts and reporting services as well as data transmission protocols in order to adequately consult with clients, explain the options available to them and gather their requirements for implementing those services.

LOB Responsibilities

• Acts as liaison between the client, vendor, and business partners.
• Works closely with clients and business partners to gather and document requirements.
• Applies business analysis and project management functions.
• Provides technical knowledge to support end to end design requirements.
• Utilizes a project plan throughout the implementation.
• Facilitates weekly meetings, provides minutes, tracks follow up items, and next steps.
• Builds UAT Sandbox and coordinates testing between client and vendor.
• Works collaboratively with other departments impacting projects.
• Manages each project from User Acceptance Testing through to Move to Production.
• Identifies and escalates risks and issues if necessary.
• Engages in demos and technical support to internal teams and clients.
• Works under minimal supervision on high complexity client requests.

LOB Required Qualifications & Skills:

• 2+ years’ experience managing third-party vendor throughout the project lifecycle including onboarding, integration and performance monitoring.
• 1+ year experience in end-to-end project management from project initiation through closure.
• Experience in facilitating joint meetings with vendors and clients to track status, troubleshoot issues and ensure accountability.
• Strong analytical, problem solving, organizational, and time management skills.
• Ability to manage competing demands.
• Proficient in developing and maintaining project plans, timelines, and weekly status updates to external and internal stakeholders.
• Ability to manage documentation version control and change tracking accuracy.
• The ability to read, understand and explain a file specification and requirement documents.
• Experienced Business Analyst with strong organizational skills and desk routines.
• Attention to detail.
• Ability to work on complex technical client implementations.
• Solid writing skills with experience in creating required project documentation- Project Plan and BRD.
• Comfortable providing client demos and navigating multiple projects simultaneously.
• Able to work across multiple lines of business and with diverse teams.
• Highly motivated, team player, able to work efficiently on project deadlines in high pace environment.

LOB Desired Qualifications & Skills:

• 5-7 years of project management experience, preferably in a client-facing or technology driven environment.
• Web Implementation experience - Single Sign On, API, IVR, CSV, Fixed Width files, and User Acceptance testing.
• Client implementation experience with Treasury Products is highly desired (ACH and Merchant Services).
• Proficient in project management tools such as MS Project, Jira, and Excel.
• Prior experience working on projects within financial services, banking or fintech environment.
• Experience or Exposure to QA during testing and deployment of project.
• Ability to manage multiple priorities and projects simultaneously.

Job Description:

This job requires partnership with business function leaders, operations process owners and subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through data accuracy and completeness.

Key responsibilities include applying knowledge of laws, rules, regulations, and information security concepts (e.g., NIST, COBIT, ISO) to validate indicative data alignment to processes and controls to requirements.
Job expectations include using data analytics, identifying gaps in coverage and data inaccuracies, and support remediation activities.

At least 3 years of related experience required.

Responsibilities:
• Manage the process inventory, reflecting accurate information that supports effective decision making, and ensuring compliance to enterprise policy and standard requirements
• Ensures process information meet enterprise standards, adhere to applicable rules, laws, and regulations, and comply with appropriate treatment of risk
• Identifies information security gaps and remediation strategies
• Process analysis to improve data accuracy and completeness
• Process improvements based on enterprise and Global Technology guidelines, organization maturity, challenges and issue remediation
• Provide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectors
• Support the organization’s short-and-long term strategy
• Supports a strategy of continuous improvement and acts as liaison with Global Technology and Enterprise Process Management teams
• Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities
• Partner with stakeholders to ensure the inventory aligns to GIS policy and standard requirements in support of adherence monitoring

Required Qualifications:
• Prior related experience or business exposure desired and strong delivery mindset
• Analytical and design-oriented mindset
• Data analytics and Problem Solving
• Data driven and Trend Analysis
• Delivery Excellence
• Strong presentation skills
• Excels in working among diverse viewpoints to determine the best path forward
• Excellent verbal and communications skills
• Quality Assurance
• Innovative and Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessmentOther Qualifications/Desired Skills:
• Ability to identify opportunities from a process efficiency perspective and continuously challenge current state of GIS processes
• Prior experience in Information Security desirable
• Preferred process improvement and Operational Excellence exposure
• Ability to understand new technologies, intellectually curious
• Commitment to challenging the status quo and promoting positive change
• Experience working in a global environment

Skills:

• Customer and Client Focus

• Interpret Relevant Laws, Rules, and Regulations

• Policies, Procedures, and Guidelines

• Problem Solving

• Quality Assurance

• Business Acumen

• Controls Management

• Innovative Thinking

• Process Management

• Stakeholder Management

• Business Process Analysis

• Data Governance

• Data Privacy and Protection

• Data and Trend Analysis

• Risk Analytics

Job Description:

Job Description:

Role Responsibilities:

• Develop and execute a comprehensive strategy for integrating AI into Cyber Threat Defense operations.
• Build and lead a team of AI engineers, data scientists, and security professionals focused on applying AI to threat detection, response automation, and adversarial simulation.
• Partner with GIS operational and technical teams to identify opportunities for AI-driven enhancements to security controls and architecture.
• Lead the design and deployment of AI-powered tools for threat hunting, anomaly detection, and automated incident response.
• Oversee the development and operationalization of custom ML/LLM models tailored to cybersecurity use cases.
• Guide architectural transformations to support scalable AI integration across the enterprise.
• Serve as a thought leader and subject matter expert on AI in cybersecurity, advising senior leadership and influencing enterprise-wide strategy.
• Ensure responsible and ethical use of AI in security operations, including model governance, bias mitigation, and explainability.
• Collaborate with offensive security teams to develop AI-enhanced red teaming and adversarial emulation capabilities.
• Drive innovation in proactive defense mechanisms using predictive analytics and autonomous threat response.

Required Qualifications

• Proven leadership in building and managing AI-focused cybersecurity teams.
• 7+ years of hands on experience in cybersecurity, specifically in Offensive Security or Threat Defense Operations.
• Hands-on experience building agentic AI systems, LLMs, and custom ML model development.
• Strong understanding of offensive security tactics and how AI can enhance red teaming, attack path mapping, and threat modeling.
• Experience leading large-scale technical projects involving security data pipelines, model deployment, and automation.
• Deep knowledge of cyber threat actor behaviors, attack vectors, and defensive countermeasures.
• Ability to translate complex technical concepts into actionable strategies for senior executives.
• Familiarity with AI governance, model risk management, and regulatory considerations in financial services.
• Demonstrated ability to drive consensus across diverse stakeholders and influence enterprise-wide initiatives.
• Strong communication and presentation skills, especially in executive and cross-functional settings.

Desired Qualifications

• Experience with enterprise cloud AI development platforms such as Azure AI Foundry, AWS Bedrock, or GCP Vertex
• Experience with AI-enhanced SOAR (Security Orchestration, Automation, and Response) platforms.
• Experience with modern data platforms, cloud-native architectures
• Familiarity with adversarial machine learning and AI security risks.
• Background in data engineering, feature engineering, and model lifecycle management.
• Prior work in regulated industries with a focus on compliance and risk mitigation.

This job will be open and accepting applications for a minimum of seven days from the date it was posted.