Call Center Representative jobs in United States, Illinois, Chicago

Essential Responsibilities:

• Collaborate with immediate team members to manage partnerships.
• Engage in regular communication with partners to ensure satisfaction.
• Suggest improvements to team processes and efficiencies.
• Contribute to the development of solutions for partner-related issues.
• Exercise judgment on issues of importance within the team.

Expected Qualifications:

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the partner’s needs
• Educate partners on the functionality, benefits, and value of PayPal products
• Identify and recommend additional products to help the partner maximize PayPal’s value
• Execute multiple projects simultaneously
• Supporting partners through the process of implementing PayPal products on their platforms by providing guidance on the integration and engaging cross-functional teams when needed
• Identify the proper internal contacts needed by building a network of cross-functional relationships
• Consistently follow-up until project is completed
• Demonstrate a strong ability to close the deal while maintaining a high-level of partner satisfaction
• Meet and exceed established productivity goals

Qualifications:

• Superb interpersonal skills and the ability to build relationships and trust quickly over various communication channels
• Top notch listening and communication skills, both verbal and written
• Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
• A world-class communicator who can articulate complex ideas in concise and clear language
• Ability to keep multiple projects on track that involve complex solutions
• Comfortable networking to allow for seamless execution of projects with many moving parts
• Demonstrated proactive approaches to problem-solving in order to complete projects
• Must be highly organized, easily adaptable, and thrive on developmental feedback
• Highly competitive with a fire burning inside

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

Job Description:

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

• Operates as a back up financial center leader within a market

• Manages client traffic, engaging and appropriately routing clients, and fostering client retention

• Manages business results through formalized management routines and coaching

• Creates a world class client experience environment

• Manages market-level initiative prescribed by market leaders

• Drives operational excellence

Required Qualifications:

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team

• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

• Proven record of balancing risk and making sound decisions while achieving business goals

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

• Availability to work weekends and/or extended hours as required to run the business

• Must be able to travel to any financial center within the defined market

Desired Qualifications:

• 1+ years management experience including hiring, coaching, and developing direct reports

• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

• Bachelor’s Degree in related field

• Bilingual (fluent verbal and written)

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

• Bachelor's degree in Accounting or Finance, or equivalent practical experience.
  
• 4 years of experience in accounting or a related function, or 1 year with an advanced degree in Accounting, Business, or Finance.
• Experience with US Generally Accepted Accounting Principles (GAAP).

• Certification in professional accounting or finance qualifications: CPA, ACA or CFA.
• Experience with inventory and fixed asset accounting.
• Experience with coding languages such as SQL or Python.
• Ability to work with a variety of data integration technologies.
• Excellent problem-solving skills, combined with business judgment and the ability to communicate effectively and influence executive management.
• Excellent attention to detail, organizational skills and focus on continuous improvement.

• Bachelor's degree in Finance, Business Administration, Accounting, Mathematics, Economics, or equivalent practical experience.
• Experience with financial analysis, forecasting, or modeling.

• Experience in data warehousing or reporting (e.g., SQL, SAP).
  
• Ability to form and leverage relationships across functional areas and take initiative.
• Excellent problem-solving, investigative, modeling, business judgment, and strategic thinking skills, with the ability to communicate with executive business partners.
• Excellent presentation and verbal/written communication skills.

• Bachelor's degree or equivalent practical experience.
• 11 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.

• Experience influencing data science, engineering and marketing teams, as well as c-suite executives.
• Experience uncovering compelling insights, building narratives, and scaling thought leadership.
• Knowledge of traditional as well as digital marketing tactics and strategy.
• Knowledge of Google Ad products, product capabilities and systems.
• Knowledge of measurement capabilities, including MMM, incrementality, and LTV modeling.
• Excellent project management skills across multiple stakeholders.

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience managing projects or supporting the planning and development of business agreements.
  

• Experience working on clean energy policy and regulatory subject matter relating to electric utilities, rate design and analysis, and related topics.
• Experience with regulatory and legislative arenas as part of stakeholder coalitions.
• Knowledge of key stakeholders, issues, and market trends within the US-Central region at the state and regional levels, including the Southwest Power Pool (SPP) and the Midcontinent Independent System Operator (MISO).
• Ability to thrive in environments with ambiguity, with excellent verbal and written communication and project management skills.

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role, or 3 years of experience with an advanced degree.
  
• Experience working with advertisers, agencies, or clients.
• Experience managing search campaigns using Search Ads 360 (SA360).

• 3 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies.
  
• 2 years of project management experience, working in a complex, matrixed organization.
  
• 1 year of leadership experience.
  
• Experience optimizing and troubleshooting products or services.
  
• Experience with Google Ads, Display and Video 360, Search Ads 360, Youtube or similar digital advertising campaigns and platforms.