Support Specialist jobs in United States, Florida, Tampa

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

Minimum 3+ years experience or relevant work experience

Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels

Prior experience managing multiple projects and adjusting to changing deadlines

Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way

Strong analytical and organizational skills with a focus on attention to detail

Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency

Flexibility – ability to adjust to changing/competing priorities

Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently

Excellent written / verbal communication skills and executive presence

Advanced/Expert MS Office skills, especially Excel and PowerPoint

Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities

Proven ability to develop executive ready communications and presentations that synthesize data and tell the story

Self-starter, high energy, and detail oriented; ability to work with minimal supervision

Job Description

Job Responsibilities
• Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes.
• Develop and maintain machine learning models to solve complex business problems
• Collaborate with cross functional teams to identify opportunities for leveraging data to drive business solutions
• Analyse large, heterogenous datasets to extract actionable insights and inform decision-making
• Stay updated with the latest advancements in machine learning and especially Large Language Models and agentic systems
• Identify the right state of the art solutions for the bank’s objectives and implement them as clean, production-ready code
• Communicate findings and recommendations through clear and concise reports and presentations
• Required qualifications, capabilities and skills
• Proficiency in Python and SQL and familiarity with good software engineering practices
• Excellent written and verbal communication
• Strong experience developing, testing machine learning solutions using frameworks such as TensorFlow, PyTorch or scikit-learn
• Solid intuitive grasp of fundamental concepts from probability, statistics, linear algebra and calculus
• Collaborative, humble and enthusiastic attitude

Preferred qualifications, capabilities and skills
• Experience deploying on AWS cloud infrastructure using Lambda, Glue, S3 etc
• Experience in deep neural networks and familiarity with the latest developments in related fields
• Experience in LLM model finetuning and continuous learning techniques
Experience in prompt engineering techniques and state-of-the-art LLM architectures

As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists).

Job Responsibilities

• Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations.
• Design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests.
• Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere.
• Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships.
• Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting.
• Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs.
• Stay informed about luxury travel trends, destinations, and properties worldwide in order to provide expert recommendations and insider knowledge to clients.
• Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up.
• Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences.
• Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks.
• Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service.

Required Qualifications, Skills and Capabilities

• Minimum of 7 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele.
• Proficiency in a Global Distribution System (GDS) such as Sabre.
• Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed.
• Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members.
• Strong communication, interpersonal, and relationship-building skills.
• Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations.
• Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided.
• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
• Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files.
• Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements.
• A readiness to be accessible to our clients beyond regular office hours.

As an Audit Manager - Commercial and Investment Bank Technology -you will beand

Job responsibilities

• Work closely with business and technology audit colleagues to ensure that key risks are identified and assessed in the program of audit coverage.
• Assist in all aspects of audits including risk assessments, audit planning, audit testing, control evaluation, report drafting and follow up and verification of issue closure.
• Perform audit work in accordance with department and professional standards, and complete assignments in an efficient manner.
• Attention to detail to ensure accuracy and completeness of audit coverage.
• Write audit work papers and reports with minimal intervention by the Audit Director.
• Partner with colleagues, stakeholders and control community members to evaluate, test and report on the adequacy and effectiveness of management controls with appropriate recommendations for improvement. This may be delivered through specific audit reviews or through ongoing involvement in major activities or projects.

Required qualifications capabilities and skills

• Extensive internal or external technology or risk & controls work experience
• Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.
• Extensive knowledge of system development life cycle concepts with an ability to quickly learn a complex, distributed computing environment.
• Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness
• Excellent verbal and written communication skills. Also, good interpersonal skills with the ability to present complex and sensitive issues to senior management, and influence change.

Preferred qualifications capabilities and skills

• Degree and background in Technology
• Related professional certification such as CISA, CISSP, or CIA

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in the Payments Solutions Center group, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. In this role you will serve as a primary support contact for internal and external clients utilizing various digital channels and API based services for both transaction initiation and reporting. You will be required to manage interactions with business partners at all levels and across multiple lines of business. You will also be responsible for ensuring daily tasks are completed

Job responsibilities

• Ability to work a daytime shift that would include potentially one or more weekend day
• Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries
• Proactively connect with clients and internal partners to address processing errors or in support of platform changes
• Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy
• Deliver exceptional client experience, while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partners
• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Experience with customer service
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

• Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance

Preferred qualifications, capabilities, and skills

• Experience in Technical Support
• Ability to take an analytical approach and resolve complex problem-solving skills
• Ability to translate complex technical information into simple terms
• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework