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Support Engineer jobs in United States, Florida, Jacksonville

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Company
Job type
Job categories
Job title (1)
United States
Florida
Jacksonville
64 jobs found
18.11.2025
EY

EY Data Security Engineer United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Technical knowledge in Data Protection technology (DLP, SIEM, SOAR, Data Access Governance, Networking). Administration of the DLP tools which includes configuring policies, upgrading, and patching, etc. Proven effective verbal and...
Description:

Your key responsibilities

The Senior Analyst will be primarily responsible for configuring Data Security Solutions like the enterprise Data Loss Prevention System. The main duties of this role will include helping to translate business requirements to secure data with our technical capabilities, especially overseeing the configuration of the DLP environments in a heterogenous global environment. This role requires strong hands-on experience in leading data security solutions with a strong focus on DLP. It will also participate in Data Access Governance Program development and assist in administering the program. The Senior Analyst will help to supervise and mentor junior analysts on the team.

Skills and attributes for success

  • Technical knowledge in Data Protection technology (DLP, SIEM, SOAR, Data Access Governance, Networking)
  • Administration of the DLP tools which includes configuring policies, upgrading, and patching, etc.
  • Proven effective verbal and written communication skills
  • Ability to independently research and solve technical issues
  • Demonstrated integrity in a professional environment
  • Knowledge of core Information Security concepts related to Governance, Risk & Compliance
  • Excellent teaming skills
  • Ability to work in and adapt to a changing environment
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
  • Ability to efficiently handle customer concerns and difficult situations with ease and professionalism

Essential Functions of the Job

  • Work with vendors to support the different security technologies
  • Configuration of the Security tools which includes configuring policies, response rules & notifications
  • Work with Monitor & Response team to analyse alerts generating from various systems to tune their configuration
  • Understand and follow the incident response process through event escalations
  • Work with Senior level stakeholders (Risk Management, Compliance & Data Protection)
  • Understand Business requirements and translate into technical controls
  • Ability to work within and alongside diverse, global and virtual teams

To qualify for the role you must have

  • Degree in Computer Science, Information Systems, Engineering or a related field.
  • Strong background and experience in Purview.
  • Knowledge of security controls: data classification; data labeling and data loss
  • 3-5 years of experience in one or more of the following:
    • Data Loss Prevention (DLP) Technology support and Event Handling
    • Information Security concepts related to Governance, Risk & Compliance
    • Supporting Information Security Technology
  • English language skills - excellent written and verbal communication
  • Exceptional judgement, tact and decision-making ability

Ideally, you’ll also have

  • Demonstrated integrity in a professional environment
  • Ability to work within diverse, global, virtual teams
  • Ability to appropriately balance firm security needs with business impact and benefit

What we look for

  • Good interpersonal, communication and presentation skills
  • Ability to deal with ambiguity and change, and exercise appropriate time management to meet deliverables
  • Prioritization of work items to ensure timelines are achieved
  • Good judgment, tact, and decision-making ability
  • Deep critical thinking skills demonstrating analytical and systematic approach to problem solving
  • Experience working in a global virtual environment
  • Ability to work independently but also within a team environment

What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $76,400 to $138,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $91,700 to $157,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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04.09.2025
IE-

Intercontinental Exchange - ICE Client Support Specialist United States, Florida, Jacksonville

04.09.2025
IE-

Intercontinental Exchange - ICE Escrow Client Support Specialist United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products. Works individually or...
Description:

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

  • Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
  • Works individually or within a team on technology business consulting projects to meet specific client requirements.
  • Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
  • Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
  • Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
  • Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
  • May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

  • A Bachelor's degree or the equivalent combination of education, training, or work experience.
  • Prior Mortgage Servicing experience
  • Mortgage servicing product experience (i.e. MSP) highly preferred
  • Functional knowledge in the following area(s) may be required:
    • Escrow Analysis
    • Insurance, including:
      • PMI/MIP
      • Optional
      • Hazard
    • Taxes
    • Payoffs
    • Customer Service
    • Tracking,including:
      • Disaster
      • Task
      • Paid in Full
  • Familiarity with ICE Mortgage products and services
  • In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
  • Awareness of system-development protocol
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Is resourceful and proactive in gathering information and sharing ideas
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24.08.2025
IE-

Intercontinental Exchange - ICE Software Compliance Engineer Asset Management United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and...
Description:

Job Purpose

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

Responsibilities

  • License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.
    • Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
    • Audit Support: Prepare cost and usage reports for internal and/or vendor audits.
    • Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation
    • Reporting: Generate monthly license position reports, dashboards, and financial summaries.
    • SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based
  • Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow
  • Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
  • Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
  • Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
  • Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.
  • Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.
  • SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.
  • Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
  • Prepare reports for use by ICE management and by external vendors/auditors.

Knowledge and Experience

Required

  • 3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
  • Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.
  • Administration of IBM’s ILMT
  • Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
  • Strong license compliance experience
  • Advanced data analysis using excel, excel formulas or other data analysis tools
  • Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
  • Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)
  • Strong written and verbal communication skills. Ability to prepare and give presentations
  • Ability to multitask and work independently on multiple projects
  • Ability to perform well under pressure
  • Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

Preferred

  • Working experience on Tanium, Axonius or JAMf
  • ServiceNow Software Discovery Investigations
  • Python, Perl or scripting skills
  • AI-driven automation, prompt engineering and LLM integration
  • 1+ years CMDB and Hardware Asset Management experience
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23.08.2025
IE-

Intercontinental Exchange - ICE Client Support Associate MLS Multiple Listing Service United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Performs customer support functions via phone and email. Reviews legal descriptions to establish identity of property. Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing...
Description:

Job Purpose

Products supported include: MLS, Paragon, Paragon Connect

Responsibilities

  • Performs customer support functions via phone and email
  • Reviews legal descriptions to establish identity of property
  • Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills
  • Investigates property value and/or property exemption discrepancies
  • Researches tax and fee discrepancies for mortgage closings, title issues
  • Keeps abreast of changes in state property tax/fee laws
  • Performs other related duties as assigned.

Knowledge and Experience

  • A high school diploma or GED is required for this role
  • Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience
  • Real Estate experience preferred
  • Excellent customer service skills
  • Ability to apply knowledge from one situation to the next to solve problems
  • Ability to handle projects commensurate with job expectations
  • Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Excellent oral and written communication skills
  • Flexibility, versatility, dependability
  • Ability to prioritize and manage work in fast paced high volume environment
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These jobs might be a good fit

23.08.2025
IE-

Intercontinental Exchange - ICE Manager Client Support United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Collaborates with the development team to prepare...
Description:

Work hours are 9:00 am to 6:00 pm Eastern time. Some weekend on call hours required.

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

  • Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
  • Collaborates with the development team to prepare estimates of resources needed to complete activities and projects.
  • Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.
  • Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.
  • Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
  • Prepares and updates written material and explanations to accompany systems, programs, and program changes.
  • Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
  • Performs other related duties as required.

Knowledge and Experience

  • A bachelor’s degree
  • Four years relevant work experience or the equivalent combination of education, training, or work experience
  • Familiarity with other ICE Servicing applications and integrations

Preferred Knowledge and Experience

  • Strong experience in mortgage servicing and it's functional areas
  • Proven technical aptitude
  • Servicing technology experience
  • In-depth knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements
  • Knowledge of the tools, techniques and principles used in application development
  • Proficiency in business modeling and requirements definition disciplines
  • Proficiency in quality management methods, tools and technologies
  • Awareness of system-development protocol
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Is resourceful and proactive in gathering information and sharing ideas
Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Technical knowledge in Data Protection technology (DLP, SIEM, SOAR, Data Access Governance, Networking). Administration of the DLP tools which includes configuring policies, upgrading, and patching, etc. Proven effective verbal and...
Description:

Your key responsibilities

The Senior Analyst will be primarily responsible for configuring Data Security Solutions like the enterprise Data Loss Prevention System. The main duties of this role will include helping to translate business requirements to secure data with our technical capabilities, especially overseeing the configuration of the DLP environments in a heterogenous global environment. This role requires strong hands-on experience in leading data security solutions with a strong focus on DLP. It will also participate in Data Access Governance Program development and assist in administering the program. The Senior Analyst will help to supervise and mentor junior analysts on the team.

Skills and attributes for success

  • Technical knowledge in Data Protection technology (DLP, SIEM, SOAR, Data Access Governance, Networking)
  • Administration of the DLP tools which includes configuring policies, upgrading, and patching, etc.
  • Proven effective verbal and written communication skills
  • Ability to independently research and solve technical issues
  • Demonstrated integrity in a professional environment
  • Knowledge of core Information Security concepts related to Governance, Risk & Compliance
  • Excellent teaming skills
  • Ability to work in and adapt to a changing environment
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
  • Ability to efficiently handle customer concerns and difficult situations with ease and professionalism

Essential Functions of the Job

  • Work with vendors to support the different security technologies
  • Configuration of the Security tools which includes configuring policies, response rules & notifications
  • Work with Monitor & Response team to analyse alerts generating from various systems to tune their configuration
  • Understand and follow the incident response process through event escalations
  • Work with Senior level stakeholders (Risk Management, Compliance & Data Protection)
  • Understand Business requirements and translate into technical controls
  • Ability to work within and alongside diverse, global and virtual teams

To qualify for the role you must have

  • Degree in Computer Science, Information Systems, Engineering or a related field.
  • Strong background and experience in Purview.
  • Knowledge of security controls: data classification; data labeling and data loss
  • 3-5 years of experience in one or more of the following:
    • Data Loss Prevention (DLP) Technology support and Event Handling
    • Information Security concepts related to Governance, Risk & Compliance
    • Supporting Information Security Technology
  • English language skills - excellent written and verbal communication
  • Exceptional judgement, tact and decision-making ability

Ideally, you’ll also have

  • Demonstrated integrity in a professional environment
  • Ability to work within diverse, global, virtual teams
  • Ability to appropriately balance firm security needs with business impact and benefit

What we look for

  • Good interpersonal, communication and presentation skills
  • Ability to deal with ambiguity and change, and exercise appropriate time management to meet deliverables
  • Prioritization of work items to ensure timelines are achieved
  • Good judgment, tact, and decision-making ability
  • Deep critical thinking skills demonstrating analytical and systematic approach to problem solving
  • Experience working in a global virtual environment
  • Ability to work independently but also within a team environment

What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $76,400 to $138,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $91,700 to $157,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


Show more
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Support Engineer job opportunities in the United States, Florida, Jacksonville area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.