Business Partner jobs in United States, Florida, Jacksonville

Responsibilities

• Support the efficient and effective use of ICE products within the client’s integrated environment.
• Requirements Gathering & Analysis: Collaborate with stakeholders to elicit, analyze, and document business requirements, ensuring alignment with organizational goals and client needs.
• Solution Design & Recommendation: Evaluate existing systems and processes to identify gaps and propose technology-driven solutions that enhance efficiency and effectiveness.
• Stakeholder Communication: Serve as a liaison between business units, clients, and technical teams, facilitating clear and consistent communication throughout the project lifecycle.
• Quality Assurance & Testing Support: Support project testing by creating test plans, validating test cases against business requirements, completing QA testing, and supporting user acceptance testing (UAT) to ensure solutions meet expected outcomes.
• Process Improvement: Analyze business workflows and recommend improvements using data insights, industry best practices, and ICE Mortgage Technology capabilities.
• Product & System Support: Provide ongoing support for ICE products, assisting clients in troubleshooting issues, optimizing usage, and implementing updates or enhancements.
• Documentation & Reporting: Create and maintain detailed documentation including business requirements, design documents, process flows, user guides, and status reports to support transparency and decision-making.
• Training & Knowledge Sharing: Conduct training sessions and workshops for clients and internal teams to ensure effective adoption of solutions and promote continuous learning.

Knowledge and Experience

• Minimum 3 years of MSP user experience
• Exceptional verbal and written communication skills. Ability to communicate effectively with all organization levels
• Familiarity with ICE Mortgage Technology products and services
• In-depth mortgage industry knowledge
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills when engaging with all levels of management (e.g. executives, managers, individual contributors)
• Prior training or test support experience preferred
• Ability to prioritize and manage work in a fast-paced environment with the ability to pivot seamlessly when required
• Ability to understand, appreciate and deliver premier service to high-profile clients.
• Demonstrates strong analytical thinking by thoroughly understanding problems before identifying and implementing effective solutions
• Strong MS Word, Excel, and PowerPoint skills
• May require some travel (about 5%)

Job Purpose

To excel in this position, you will need significant experience with managing HR practices and processes across multiple jurisdictions. Given the global scope of this position, the ideal candidate should be adaptable with their working hours and may occasionally need to participate in early morning or evening calls.

Responsibilities

• Manager Support and Consultation : Provide guidance to managers on policies and processes related to performance management, compensation, career development, employee engagement, attrition, retention, training, and workforce planning.
• Trusted Advisor : Build credible, sustainable relationships with business partners, acting as a trusted advisor on people-related topics.
• Collaborative Relationships : Foster strong connections with local HR teams and specialized HR functions, including Shared Services, Finance, Talent Acquisition, Learning & Development, and Compensation & Benefits.
• Change Management : Partner with HR teams on organizational effectiveness and manage change efforts related to reorganizations and transfers.
• Data Analysis and Reporting : Conduct analyses to identify key opportunities and provide actionable insights, enabling informed decision-making and driving impactful people strategies.
• Actionable Insights : Translate people data into meaningful insights, presenting findings to business leaders to guide strategy and decision-making.

Knowledge and Experience

• Change Management : Proven ability to lead and support change-related projects in fast-paced, commercial environments.
• Strategic HR Solutions : Track record of delivering business-focused HR solutions in global matrix organizations with knowledge of European working practices.
• Interpersonal and Communication Skills : Exceptional interpersonal, presentation, and communication abilities, paired with excellent coaching, consulting, and facilitation skills.
• HR Knowledge : Comprehensive understanding of HR policies, processes, and employment law, along with their interconnected impacts.
• Technical Proficiency : Skilled in IT, including Microsoft Office Suite and Oracle systems, with strong organizational and planning capabilities.
• Teamwork and Leadership : Collaborative team player with the ability to work independently, lead, and influence without direct authority.
• Adaptability and Resilience : Flexible and comfortable navigating ambiguity while managing multiple priorities in fast-paced environments.
• Attention to Detail and Confidentiality : High level of accuracy and integrity, with a professional approach to sensitive information.
• Qualifications : HR-related academic background, CIPD-qualified or equivalent experience, demonstrating initiative, creativity, and perseverance.

Responsibilities

• Serve as a TA Partner for assigned client groups, utilizing flexible resources as needed to meet hiring demand
• Drive communication between hiring managers, HRBP’s and Talent Acquisition to ensure excellent service and responsiveness
• Lead the planning, execution, and management of recruiting efforts for assigned client groups
• Develop consultative relationships with business leadership, meeting regularly to learn business priorities, hiring plans, and talent needs
• Partner with Talent Acquisition management and business leadership to generate and execute recruiting strategies, employer branding opportunities, process improvement, and programs to create hiring success
• Create recruiting pipelining strategies to build and maintain a continual supply of talent for ICE
• Continually build relationships with candidates through community and organization engagement, attending hiring events, and participation in other talent sourcing opportunities as needed
• Build relationships with HRBP’s for collaboration on business plans, hiring needs, challenges, and recruitment strategies
• Collaborate with other TA team members to share information, generate ideas, and leverage resources to facilitate high-quality, effective hiring

Knowledge and Experience

• Bachelor’s degree and/or equivalent professional work experience
• 6+ years recruiting and proactive candidate sourcing experience in an exempt/professional hiring environment, preferably within both agency and Corporate settings
• Experience with multiple varying Applicant Tracking Systems (ATS), such as iCIMS, Workday, Greenhouse, Taleo, etc.
• Strong preference for technical recruiting experience; i.e. Technical Recruiter
• High energy, self-motivated, and results-oriented working style
• Strong team player, with commitment to collaborative and communicative relationships
• High level of accuracy, confidentiality, and judgment
• Ability to quickly build relationships, handle multiple priorities, organize workload

This role requires work to be performed 5 days/week onsite.