Technology Analyst jobs in United States, Delaware, Wilmington

As a Technology Support III team member in Corporate Tech and Consumer & Community Banking Risk, you will ensure the operational stability, availability, reliability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.
• Managing and tracking cloud based app using SLOs and SLIs.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in at least one programming language such as Python, Java/Spring Boot, and .Net.
• Experience in automation tools using Python and Ansible.
• Experience in observability and monitoring tools and techniques.
• Working experience in microservices such as Spring.
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.
• Experience in any Cloud Technologies such as AWS.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

Preferred qualifications, capabilities, and skills

• Good to have experience in complex and large scale batch environment based on Control-M.
• Hands On experience on public cloud, AWS.
• Exposure to Agile software development processes & procedures.
• Exposure to EAC (Environment As Code) deployments on AWS.

As a Business Management – Senior Associate within Corporate Finance, you will drive change, challenge existing processes, foster positive transformation, gain valuable exposure to Corporate Finance and Corporate Controllers functions, and collaborate with senior leadership on strategic initiatives. Your key responsibilities will include strategic planning, continuous learning, and effective communication. In this role, you will drive change, challenge existing processes, and foster positive transformation.

Job Responsibilities:

• Manage and analyze team financials and headcount including leading the budget, multi-year forecast and business reviews
• Organize weekly management team meetings, Townhalls and proactively manage timely and proper communications within the team on initiatives and key deliverables
• Prepare executive presentations and provide internal coordination on cross team deliverables including ad-hoc project management support
• Build and maintain effective relationships within the team, and with key stakeholders, including other business management teams, line of business and regional controllers, Internal Audit, Finance Control Management and Program Management teams
• Participate in leading the control agenda to ensure an effective control framework is implemented and executed. (e.g., Business resiliency planning, inter-affiliate services requirements)
• Support hiring managers in position and requisition management and collaborate with Global HR teams
• Track progress against priorities, including midyear and end of year summaries capturing the team’s accomplishments
• Contribute to the idea creation and organization of people focused initiatives executed by the teams
  

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business, Finance, Economics, or other related area with minimum 5 years of professional experience
• 5 years of professional experience areas of finance, business management, leadership presentation, and project management
• Intermediate to advanced level ability expected in MS Office tools (Excel, PowerPoint, Word)
• Ability to deliver timely, high quality presentations and reporting for various projects and stakeholders
• Attention to detail is a must with continuous focus on design excellence
• Self-motivated and strategic thinker with the ability to work with a high degree of independence in a fast-paced, results driven environment
• Uphold strong business ethics when dealing with sensitive information
• Excellent written and oral communication skills
• Strong time management and prioritization skills

Preferred qualifications, capabilities, and skills:

• COO experience

As a Technology Support III team member in Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
  

As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud

Required qualifications, capabilities, and skills

• 3+ years of professional experience involving Quality Reviews (QA/QC), Business Controls, Regulatory Compliance, Risk, Audit, or similar analytically focused tasks.
• Bachelor’s degree and/or CRCM (Certified Regulatory Compliance Manager) preferred.
• Demonstrated analytical and critical thinking capabilities with sharp attention to detail.
• Effective communication skills, both verbal and written, across multiple business areas and at various business levels.
• Proven organizational and time management skills, with the ability to prioritize work and meet deadlines.

Preferred qualifications, capabilities, and skills

• Collaborative mindset with the ability to build strong relationships across the organization.
• Ability to work independently, demonstrating initiative in identifying tasks and maintaining focus to achieve objectives.
• Capable of discussing differing opinions while maintaining composure and professionalism.
• Demonstrated ability to utilize procedures, job aids, training, and available resources to effectively execute tasks and resolve issues.
• Regulatory compliance knowledge of consumer-focused regulations related to marketing and digital media channels is a plus.

Strong working knowledge of advertising/marketing practices across various marketing channels is a plus.

As a Tech Risk & Controls Lead in the Cybersecurity and Technology Controls line of business, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Job responsibilities

• Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
• Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
• Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
• Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance

Required qualifications, capabilities, and skills

• Formal training or certification in risk and controls, and 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives

Preferred qualifications, capabilities, and skills

• CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred