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Support Specialist jobs in United States, Delaware, Wilmington

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Job title (1)
United States
Delaware
Wilmington
18 jobs found
22.11.2025
I

Incyte Global Compensation Specialist United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Create and maintain job codes, job descriptions and survey matches for all global positions. Coordinates the annual global salary survey submission process by submitting company data to all relevant surveys....
Description:

Job Summary (Primary function)
The Compensation Specialist supports compensation administration through maintenance of data in the HRIS including job codes, job descriptions and organizational data as well as completion of global compensation survey submissions. The Compensation Specialist also supports HRIS activities including ad hoc queries, maintenance of master data and administration of the Applicant Tracking system.

Essential Functions of the Job (Key responsibilities)

Compensation

  • Create and maintain job codes, job descriptions and survey matches for all global positions.
  • Coordinates the annual global salary survey submission process by submitting company data to all relevant surveys.
  • Complete evaluation of new positions to ensure classification in the appropriate salary grade level.
  • Conduct market pricing of jobs based on external market survey data.

HRIS

  • Process data corrections for employee job records, personal data and new hires as needed.
  • Provide queries to meet data needs of the global HR team and other users, including scheduling of recurring queries, ensuring accessibility and inclusivity for all users.
  • Maintain data in Applicant Tracking System including users, departments and agencies.

Qualifications (Minimal acceptable level of education, work experience, and competency)

  • A degree in a relevant field or equivalent experience. Open to candidates with varying levels of experience, including those new to the field.
  • Experience working with salary surveys is preferred, but not required, to encourage candidates from diverse backgrounds to apply.
  • Knowledge and understanding of compensation principles particularly job evaluation and market pricing preferred.
  • Familiarity with stock plans and principles is preferred, but not required, to encourage candidates from diverse backgrounds to apply.
  • Strong analytical/problem solving skills; written and verbal communication skills.
  • Strong organizational skills and detail orientation.
  • System orientation with experience in any HRIS or similar systems is preferred, but not required.
  • Must be able to manage multiple priorities in a dynamic environment.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

Show more
18.09.2025
JPM

JPMorgan Technology Support III - App Automation Coding United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability. Assist...
Description:

As a Technology Support III team member in Corporate Tech and Consumer & Community Banking Risk, you will ensure the operational stability, availability, reliability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.
  • Managing and tracking cloud based app using SLOs and SLIs.
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
  • Experience in at least one programming language such as Python, Java/Spring Boot, and .Net.
  • Experience in automation tools using Python and Ansible.
  • Experience in observability and monitoring tools and techniques.
  • Working experience in microservices such as Spring.
  • Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
  • Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.
  • Experience in any Cloud Technologies such as AWS.
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

Preferred qualifications, capabilities, and skills

  • Good to have experience in complex and large scale batch environment based on Control-M.
  • Hands On experience on public cloud, AWS.
  • Exposure to Agile software development processes & procedures.
  • Exposure to EAC (Environment As Code) deployments on AWS.
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18.09.2025
JPM

JPMorgan Technology Support III - Thematic Problem Management United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Manage and analyze team financials and headcount including leading the budget, multi-year forecast and business reviews. Organize weekly management team meetings, Townhalls and proactively manage timely and proper communications within...
Description:

As a Business Management – Senior Associate within Corporate Finance, you will drive change, challenge existing processes, foster positive transformation, gain valuable exposure to Corporate Finance and Corporate Controllers functions, and collaborate with senior leadership on strategic initiatives. Your key responsibilities will include strategic planning, continuous learning, and effective communication. In this role, you will drive change, challenge existing processes, and foster positive transformation.

Job Responsibilities:

  • Manage and analyze team financials and headcount including leading the budget, multi-year forecast and business reviews
  • Organize weekly management team meetings, Townhalls and proactively manage timely and proper communications within the team on initiatives and key deliverables
  • Prepare executive presentations and provide internal coordination on cross team deliverables including ad-hoc project management support
  • Build and maintain effective relationships within the team, and with key stakeholders, including other business management teams, line of business and regional controllers, Internal Audit, Finance Control Management and Program Management teams
  • Participate in leading the control agenda to ensure an effective control framework is implemented and executed. (e.g., Business resiliency planning, inter-affiliate services requirements)
  • Support hiring managers in position and requisition management and collaborate with Global HR teams
  • Track progress against priorities, including midyear and end of year summaries capturing the team’s accomplishments
  • Contribute to the idea creation and organization of people focused initiatives executed by the teams

Required qualifications, capabilities, and skills:

  • Bachelor’s degree in Business, Finance, Economics, or other related area with minimum 5 years of professional experience
  • 5 years of professional experience areas of finance, business management, leadership presentation, and project management
  • Intermediate to advanced level ability expected in MS Office tools (Excel, PowerPoint, Word)
  • Ability to deliver timely, high quality presentations and reporting for various projects and stakeholders
  • Attention to detail is a must with continuous focus on design excellence
  • Self-motivated and strategic thinker with the ability to work with a high degree of independence in a fast-paced, results driven environment
  • Uphold strong business ethics when dealing with sensitive information
  • Excellent written and oral communication skills
  • Strong time management and prioritization skills

Preferred qualifications, capabilities, and skills:

  • COO experience
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17.09.2025
JPM

JPMorgan Process Improvement Specialist - Chase Rewards United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse. Map, simplify, and document existing processes to identify and address areas for improvement. Analyze...
Description:


Job responsibilities

  • Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse.
  • Map, simplify, and document existing processes to identify and address areas for improvement.
  • Analyze data to identify trends, risks, and opportunities for fraud prevention.
  • Collaborate with cross-functional teams and stakeholders to align on process improvement objectives.
  • Communicate project status, outcomes, and recommendations to all levels of the organization.
  • Leverage digital tools and automation to reduce manual touchpoints and enhance efficiency.
  • Manage change initiatives to facilitate adoption of new processes and technologies.
  • Establish metrics to measure the effectiveness of process improvements and fraud reduction initiatives.
  • Monitor and report on progress towards objectives and savings targets.
  • Build resiliency plans for smooth functioning of processes and manage everyday tasks.
  • Apply systems thinking and agile methodologies to refine processes and solutions.
Required qualifications, capabilities, and skills
  • Bachelor’s degree in engineering, computer science, technology, business, or related field.
  • 3+ years of experience in financial services, fraud management, or process improvement.
  • Reliable, organized, and timely execution of daily duties to meet strict deadlines.
  • Proficiency in data analytics, including interpreting models and diagrams.
  • Strong problem-solving skills and ability to exercise initiative and judgment.
  • Experience in process mapping, documentation, or workflow optimization.
  • Ability to communicate complex ideas clearly to diverse audiences.
  • Demonstrated experience in cross-functional collaboration and team building.
  • Proficiency with project tracking and documentation tools (e.g., Confluence, JIRA, Visio).
  • Ability to manage multiple projects and conflicting deadlines.
  • Ownership of tasks and ability to manage entire workstreams.
Preferred qualifications, capabilities, and skills
  • Experience with fraud risk, digital payments products, or rewards programs.
  • Knowledge of artificial intelligence foundations and safe human-AI interaction.
  • Experience using agile methodologies for process improvement.
  • Familiarity with customer service principles to align process improvements with customer needs.
  • Professional certifications in fraud management or process improvement.
  • Experience in designing and delivering technical solutions for business requirements.ge.
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17.09.2025
JPM

JPMorgan Application Support - Technology III United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability. Assist...
Description:

As a Technology Support III team member in Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud
Show more

These jobs might be a good fit

17.09.2025
JPM

JPMorgan Technology Support Lead - Application Support/Python/Shell S... United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Execute policies and procedures that ensure operational stability and availability....
Description:

As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
  • Execute policies and procedures that ensure operational stability and availability
  • Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
  • Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
  • Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Proficient in observability and monitoring tools and techniques
  • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

  • Working knowledge in one or more general purpose programming languages and/or automation scripting
  • Practical experience with public cloud
Show more

These jobs might be a good fit

09.09.2025
JPM

JPMorgan Technology Support Lead - Thematic Problem Management United States, Delaware, Wilmington

Limitless High-tech career opportunities - Expoint
Proactively analyze incident trends and performance data to proactively identify potential issues, patterns, and recurring incidents before they cause service disruptions. Own and run various Stability and Service Level Improvement...
Description:

As a Problem Manager within Consumer and Community Banking, you will play a crucial role in enhancing production stability by anticipating and preventing IT issues. You will focus on fostering a stable and reliable IT environment through the identification and resolution of thematic issues and effective risk mitigation strategies. You will be a key player in transforming our services, ensuring continuous improvement and operational excellence. Collaborating with a dedicated team, you will identify and resolve potential IT issues before they lead to incidents or service disruptions. This involves analyzing past incidents and other data sources to implement preventative solutions.

Job responsibilities

  • Proactively analyze incident trends and performance data to proactively identify potential issues, patterns, and recurring incidents before they cause service disruptions.
  • Own and run various Stability and Service Level Improvement programs for applications/services as well as other initiatives using an agile approach.
  • Drive continuous improvement initiatives and implement best practices in Problem Management.
  • Partner with business resources and develop actions to eliminate recurrence on “business-owned” incidents.
  • Creating and distributing problem management reports, highlighting trends, root causes, and implemented solutions.
  • Continuously track progress to ensure deliverables within prescribed timelines until full problem closure.
  • Understanding of observability and monitoring tools and techniques.

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
  • Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.
  • Experience managing Root Cause Analysis (RCA) in a system of record such as ServiceNow.
  • Proficient in pattern recognition and data correlation, with strong analytical and problem-solving skills.
  • Advanced Excel knowledge with the ability to dissect large data files, utilizing formulas, minor scripting, and filtering.
  • Ability to navigate, interface, and work with multiple teams across regional boundaries and communication channels, demonstrating command and control.
  • Ability to influence and lead technical conversations with various application support groups, including technical leaders, IT professionals, developers, and architects.
  • Cross-technology background in disciplines such as Cloud Engineering, Networking, Site Reliability Engineering, or Technology Support.
  • Excellent communication, technical writing, presentation, and relationship management skills.
  • Experience in managing high-pressure situations and making decisions quickly to minimize impact on business operations.
  • Ability to foster a culture of learning and collaboration, working effectively in a diverse and inclusive environment.

Preferred qualifications, capabilities, and skills

  • Working knowledge on dashboard reporting using Tableau, PowerBI, Qlik, and other similar tools.
  • ITIL Foundation certification.
  • Practical knowledge of engineering principles, design patterns, failure mode-effects analysis.
  • Practical experience with public cloud.
Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Create and maintain job codes, job descriptions and survey matches for all global positions. Coordinates the annual global salary survey submission process by submitting company data to all relevant surveys....
Description:

Job Summary (Primary function)
The Compensation Specialist supports compensation administration through maintenance of data in the HRIS including job codes, job descriptions and organizational data as well as completion of global compensation survey submissions. The Compensation Specialist also supports HRIS activities including ad hoc queries, maintenance of master data and administration of the Applicant Tracking system.

Essential Functions of the Job (Key responsibilities)

Compensation

  • Create and maintain job codes, job descriptions and survey matches for all global positions.
  • Coordinates the annual global salary survey submission process by submitting company data to all relevant surveys.
  • Complete evaluation of new positions to ensure classification in the appropriate salary grade level.
  • Conduct market pricing of jobs based on external market survey data.

HRIS

  • Process data corrections for employee job records, personal data and new hires as needed.
  • Provide queries to meet data needs of the global HR team and other users, including scheduling of recurring queries, ensuring accessibility and inclusivity for all users.
  • Maintain data in Applicant Tracking System including users, departments and agencies.

Qualifications (Minimal acceptable level of education, work experience, and competency)

  • A degree in a relevant field or equivalent experience. Open to candidates with varying levels of experience, including those new to the field.
  • Experience working with salary surveys is preferred, but not required, to encourage candidates from diverse backgrounds to apply.
  • Knowledge and understanding of compensation principles particularly job evaluation and market pricing preferred.
  • Familiarity with stock plans and principles is preferred, but not required, to encourage candidates from diverse backgrounds to apply.
  • Strong analytical/problem solving skills; written and verbal communication skills.
  • Strong organizational skills and detail orientation.
  • System orientation with experience in any HRIS or similar systems is preferred, but not required.
  • Must be able to manage multiple priorities in a dynamic environment.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

Show more
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Support Specialist job opportunities in the United States, Delaware, Wilmington area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.