Customer Service jobs in United States, California, San Jose
Ebay Director Customer Intelligence Product United States, California, San Jose
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What you will accomplish:
provide a comprehensive, 360 view of each customer
Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods
Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy
Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs
Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow
Collaborate closely with technology and data platform teams
What you will bring:
8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams
Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.
Consistent track record building analytical products and customer data-science driven programs
Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks
Deep understanding of data governance methodologies
High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.
Experience with LLMs, prompt engineering, and RAG techniques (preferred)
The base pay range for this position is expected in the range below:
$218,400 - $291,600These jobs might be a good fit
Boston Scientific Field Service Technician II - Northern United States, California, San Francisco
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About the role:
As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers.
You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely—enabling smooth clinical operations and a high-quality patient experience.
Your responsibilities will include:
Proposing system configurations compatible with endoscopic procedure room equipment
Managing clinical and technical customer relationships and expectations
Ensuring seamless evaluation periods and resolving adoption barriers during implementation
Capturing, tracking, and reporting customer issues through the Quality system
Providing technical and process support both onsite and remotely in collaboration with internal teams
Documenting systems and procedure rooms for remote support purposes
Updating account records, and creating installation and field service reports in Salesforce
Partnering with R&D and Commercialization teams to support new product launch activities
Reporting field activities and performing electronic troubleshooting and component replacement
Delivering in-servicing and training sessions for medical personnel
Performing preventative and corrective maintenance and product upgrades
Handling complaints and documenting them in the complaint handling system
Installing systems and performing related duties, including special projects
Required qualifications:
Minimum of 1 year’s experience in a relevant technical role, with an AA degree or equivalent education/work experience
Proficiency in computer networking, equipment troubleshooting, and administrative tasks
Familiarity with standard electronic test equipment
Ability to travel frequently and on short notice (up to 85%)
Ability to manage expenses, coordinate travel, and handle customer interactions professionally
Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements
Clean driving record
Ability to lift up to 75 lbs and sit/work at a computer for extended periods
Experience working in hospitals and/or ambulatory surgery centers
Strong verbal and written communication skills across diverse audiences
Effective organizational skills and ability to manage multiple concurrent projects
Ability to diagnose and resolve video and IT system issues in healthcare environments
Ability to walk and stand for up to 4 hours
Proficiency with business software tools, including the Microsoft Office Suite
Preferred qualifications:
Over 1 year of field service experience, preferably in medical equipment
Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics
Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS
Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments
Maximum Salary: $ 91416
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
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EY Studio+ Marketing Customer Experience Creative United States, California, San Diego
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Oportunidade disponível para contratação híbrida nos escritórios de São Paulo, Campinas, Rio de Janeiro e Curitiba.
Sabemos que carreiras podem ser tão diferentes quanto as próprias pessoas. Por isso, na EY, você terá a liberdade , as ferramentas e as condições para se desenvolver e construir uma carreira tão única quanto você.
Em Impostos, estamos construindo um mundo de negócios melhor apoiando organizações a prosperar em uma era de mudanças rápidas. Oferecemos serviços em todas as disciplinas tributárias e combinamos nosso conhecimento e experiência com as pessoas e as melhores plataformas de tecnologia; e isso nos torna um parceiro ideal para as necessidades relacionadas a impostos sobre transações, impostos internacionais e questões fiscais relacionadas a pessoas, conformidade e relatórios, entre outros. #TaxEY
Qual será o seu papel nesse propósito?
Como uma pessoa Assessora Tributária Sênior de Preços de Transferência (OCDE) você será parte da área de TAX atuando na definição de preços dos produtos produzidos no exterior e vendidos no Brasil. Prestando assessoria tributária para atendimento as regras de preços de transferência realizando revisão, documentação, gerenciamento e defesa das políticas de preços de transferência, além da preparação de cálculos e documentos pertinentes para o cumprimento de obrigações principais e acessórias, assumindo as seguintes responsabilidades:
- Realizar análises de preços de transferência sob a ótica das diretrizes da OCDE;
- Coordenar projetos globais ou regionais de documentação de preços de transferência envolvendo diversas jurisdições - CbCR, Master File, Local File e Benchmark análises);
- Auxiliar no desenvolvimento, implementação e monitoramento de políticas de preços de transferência para empresas multinacionais brasileiras e internacionais;
- Participar de projetos de auditoria para realizar revisões sob a ótica de preços de transferência;
- Desenvolver a equipe nas melhores práticas de preços de transferência;
- Desenvolver análises críticas;
- Entender as linhas de serviço da EY e incentivar, de forma ativa, as pessoas da equipe a contribuírem com ideias e identificar oportunidades de aplicação dos serviços que podemos oferecer aos nossos clientes;
- Auxiliar as equipes de auditoria na revisão dos cálculos e identificação de riscos e exposições.
Por que você?
Se você possui os requisitos abaixo, essa oportunidade pode ser sua:
- Experiência na área de preços de transferência (in house ou Big4);
- Inglês avançado ou fluente;
- Graduação em economia, contabilidade ou administração;
- Habilidade na comunicação verbal e escrita;
- Habilidade no trabalho em equipe e liderança.
Poderá ser um diferencial, caso você tenha os seguintes requisitos:
- Conhecimento em espanhol;
- Habilidades analíticas financeiras e contábeis e domínio do pacote Office (Word, Excel, PowerPoint);
- Vivência em projetos de suporte a auditoria, compliance e planejamento tributário;
- Conhecimento em Digital TAX.
O que oferecemos: Vale Alimentação, Vale Refeição, Vale Transporte, Plano de saúde, Assistência odontológica, Universidade Corporativa e outros benefícios Educacionais, Gympass, PLR, e muito mais. Clique e conheça nosso universo de benefícios .
Quem somos
Somos uma das maiores empresas de serviços do mundo, em Auditoria, Consultoria, Impostos, Estratégia e Transações, orientados à Tecnologia. Com presença em mais de 150 países, aqui você terá a oportunidade de viver as experiências excepcionais que só a EY pode oferecer, com alcance global, cultura inclusiva e tecnologia para se tornar a sua melhor versão.
Aqui, acreditamos que a força que impulsiona a inovação vem da diversidade de pessoas e ideias. Segundo o Great Place to Work 2022, somos a melhor empresa para pessoas LGBTQ+ do Brasil, e a 2a melhor empresa para Mulheres e para Pessoas Pretas. Assim, você poderá fazer parte de nossos programas e grupos que, juntos a inúmeras iniciativas internas, apoiam nossa constante busca pela equidade.
Quer se sentir desafiado/a, motivado/a e valorizado/a todos os dias? Inspirar mudanças e deixar um legado? Faça parte do nosso time e ajude-nos na construção de um mundo de negócios melhor!
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Google Senior Account Executive Mid-Market Sales Google Customer So... United States, California, San Francisco
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in advertising sales, marketing, consulting, media, or working with advertising agencies.
- Experience working against a sales quota or revenue target.
- Experience selling to and managing relationships with C-level stakeholders.
Preferred qualifications:
- Experience exceeding sales quotas in digital advertising sales or similar field.
- Experience managing and prioritizing a large book of business.
- Experience selling to mid-market, high-growth companies.
- Deep understanding of the digital and traditional marketing ecosystem, strategies, and tactics.
- Ability to leverage business acumen to strategically assess and help solve client needs.
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Google Account Strategist Engage Google Customer Solutions United States, California, San Francisco
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- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to travel up to 20 % of the time.
Preferred qualifications:
- Experience in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
- Experience in assessing and achieving client success via sales techniques, including effective questioning, objection handling, and selling.
- Experience working with channel sales, advertisers, agencies, or clients.
- Ability to manage and prioritize a portfolio in an advertising or media sales context, and achieve goals to drive growth.
- Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
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Google Head Agency Google Customer Solutions United States, California, San Francisco
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This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.- Bachelor's degree or equivalent practical experience.
- 10 years of experience in advertising sales, sales enablement, or partnerships.
- Experience in building relationships with internal and external C-level stakeholders, particularly in an advertising or marketing context.
- Experience managing or coaching a sales, partnerships, or similar team with external-facing customers.
Preferred qualifications:
- MBA or Master's degree.
- Experience promoting or consulting on digital advertising solutions, including Google Ads, YouTube, or other performance and video advertising solutions.
- Experience with advertising agency business models, either as an agency professional or third-party partner.
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Amazon Principal Customer Success Specialist - United States, California, San Francisco
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You will maintain an in-depth knowledge of AWS's Generative AI services and relevant cross-functional areas to build strong relationships with field teams, and customers. By driving the adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers stay ahead of the curve in a rapidly evolving technological landscape. You exercise learn & be curious to articulate AWS’ Gen AI strategy and the services we offer to accelerate adoption. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which features to apply for their use-cases. You can describe the “why” and “what” of generative AI use case and technical solutions at a 200-level, with the detailed “how” being provided by solution architects.
Key job responsibilities
Strategic customer engagement:
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Bachelor’s degree in Computer Science, Engineering, Math, or a related field or 5 years of product management or go-to-market, or sales experience.
- 5+ years of GenerativeAI / AI / ML.
- 10+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Experience engaging and influencing senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Ability to travel up to 15% as needed
Preferred Qualifications
- Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI.
- MBA or advanced degree in AI/ML.
- Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
These jobs might be a good fit
Share
What you will accomplish:
provide a comprehensive, 360 view of each customer
Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods
Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy
Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs
Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow
Collaborate closely with technology and data platform teams
What you will bring:
8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams
Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.
Consistent track record building analytical products and customer data-science driven programs
Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks
Deep understanding of data governance methodologies
High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.
Experience with LLMs, prompt engineering, and RAG techniques (preferred)
The base pay range for this position is expected in the range below:
$218,400 - $291,600These jobs might be a good fit
