Support Manager jobs in United States, California, Palo Alto
EY Consulting-Tech Consulting-SAP-Supply Chain-Manufacturing-Ma... United States, California, Palo Alto
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Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.
MINIMUM REQUIREMENTS:
Must have a Bachelor’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Operations, or a related field and 5 years of progressive, post-baccalaureate advisory and/or consulting work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Operations, or a related field and 4 years of advisory and/or consulting work experience.
Must have 4 years of experience in providing advisory and/or consulting services in the strategy, design, configuration, and implementation of end-to-end solutions in SAP.
Must have 4 years of functional and technical experience with the following SAP S/4 modules: SAP PP, SAP PP-PI, and SAP QM.
Must have 4 years of experience with SAP interfaces Manufacturing Execution Systems, Laboratory Information Management Systems, and shop floor controls.
Must have 4 years of experience with manufacturing data including Material, BOMs, Production Versions, Routings and Recipes.
Must have 4 years of experience creating and leading SAP workshops for external clients, including designing and presenting client-facing PowerPoint presentations.
Must have 4 years of experience gathering requirements and working with offshore team member(s) and onsite process architects for coordination and day-to-day delivery of projects.
Must have 4 years of experience in translating business requirements into end-to-end SAP-enabled solutions, including gathering requirements, solution design, building, testing and solution deployment.
Must have 2 years of experience managing teams of technology professionals.
Must have 2 years of project management experience.
Employer will accept any suitable combination of education, training or experience.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is $190,819 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
•: You’ll develop the mindset and skills to navigate whatever comes next.
•: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
•: We’ll give you the insights, coaching and confidence to be the leader the world needs.
•: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
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MongoDB Senior VIP Support Specialist United States, California, Palo Alto
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This role is a cornerstone of our Global VIP Support function, responsible for proactive, high-touch (“white-glove”) technology support for our most senior leaders and their Executive Assistants (EAs).
As the West Coast VIP Support Ambassador, you are the single-threaded owner for executive technology needs in the US Pacific time zone, partnering closely with our NYC (US/Eastern) and Dublin (EMEA) VIP specialists to deliver near 24×5 global coverage.
You will blend senior-level IT support with strong AV and collaboration expertise to protect the most critical executive workflows and events. You will also play a key role in developing and delivering IT training for the EA community, and partnering with Internal Comms and AV on All Hands support. This role requires excellent judgment, calm under pressure, empathy, and the ability to drive complex issues to resolution while maintaining executive trust.
Key Responsibilities1. White-Glove Incident Response & Resolution
- End-to-end ownership of VIP incidents (P0–P3) during West Coast core hours (typically 9:00–18:00 PT).
- Triage, diagnose, and resolve issues across devices, apps, networking, conferencing, and AV
- Own communication, status updates, and follow-through until full resolution
- P0/P1 live support:
- Join meetings live for shadow checks, audio/video verification, and real-time triage
- Rapidly implement workarounds (room swaps, dial-in bridges, alternate devices) when needed
- PagerDuty participation:
- Participate in the global VIP on-call rotation for after-hours/weekend executive incidents
- Acknowledge and route alerts, escalate per the VIP escalation matrix, and coordinate with NYC/EMEA counterparts
- Smart handoffs for non-VIP traffic:
- Quickly identify non-VIP/general tickets, capture clear diagnostic notes, and hand off to regional L2/IT support
- Remain the escalation point when the issue has executive impact
2. Proactive Care, Stability, & Event / All Hands Support
- Device health and stability:
- Perform regular health checks on executive laptops, backup devices, mobile devices, and conferencing apps
- Ensure OS, security tooling, collaboration apps, and certificates are up to date prior to key events or travel
- High-stakes events & All Hands support:
- Own technical prep for West Coast-based Board meetings, earnings calls, All Hands, customer keynotes, and other VIP events
- Partner with Internal Comms on All Hands execution, including:
- Slide advancement and content playback
- Run-of-show adherence and timing
- Panelist confirmation, speaker tech checks, and backup plans
- Partner with the AV team to provide backstage live support, including green room coordination, backstage comms, and rapid issue triage during broadcasts
- AV/room expertise:
- Maintain a deep understanding of executive rooms and spaces (Zoom Rooms, Teams rooms, DSPs, control systems, cameras, mics)
- Partner with AV Engineering to quickly remediate recurring room issues and ensure executive spaces meet reliability targets
- Automation mindset:
- Identify repeatable VIP support workflows and collaborate with IT/AV engineering to automate (e.g., monitoring alerts, health checks, loaner kit workflows, report generation)
3. Executive Relationship Management, EA Training & Travel Support
- Single-threaded owner for a portfolio of executives/EAs:
- Build trusted relationships with executives and their EAs as their direct technology partner
- Conduct regular check-ins to understand pain points, preferences, upcoming travel, and event calendars
- EA IT training & enablement:
- Design and deliver IT training and development programs for the EA team, focused on collaboration tools, meeting best practices, AV room usage, and VIP playbooks
- Create short guides, office hours, and targeted sessions to help EAs execute complex events and day-to-day workflows with less friction
- Travel & remote support:
- Prepare travel briefs (devices, adapters, connectivity, security, backup options) for executive trips
- Coordinate with hotels, venues, and customer sites on AV and network readiness when required
- Provide occasional on-site support at home offices or offsite locations as needed
- Documentation & knowledge sharing:
- Keep VIP runbooks, playbooks, and checklists current for core tools (Zoom, Teams, WebEx if used, room systems, travel setups)
- Contribute to internal knowledge bases to reduce repeat incidents and enable broader IT teams and EAs to support executives effectively
0–30 Days: Foundational Readiness & Onboarding
- Fully up to speed on the services and technologies we deploy and maintain
- Successfully passed a mock P0 drill, demonstrating calm under pressure and ability to use communication templates
- Complete full runbook, PagerDuty, and Zendesk workflow training
- Shadow two full on-call rotations before taking primary ownership
30–90 Days: Independent Ownership & Proactive Action
- Independently handle day-to-day VIP IT tasks and manage regional handoffs at shift end
- Actively initiate monthly VIP device health checks for assigned executive portfolios
- Fully own triage and resolution for VIP P0/P1 incidents within assigned SLAs (e.g., P0 First Response < 15 min; P1 First Response < 30 min)
- Begin actively developing novel solutions to inefficient processes and problems in your region
90 Days – 1 Year: Efficiency, Strategy & Process Ownership
- Achieve and consistently maintain high weekend SLA compliance (>98%) for PagerDuty coverage
- Lead quarterly EA roundtable/account reviews for your assigned executive portfolio
- Drive a measurable decrease month-over-month in repeat incidents by owning and implementing preventative actions
- Think largely in terms of efficiency, using the skills necessary to execute on automation ideas, and become a trusted technical voice in the organization
Required
- Experience:
- 5+ years in IT end-user support, service desk, or field support
- Meaningful experience (ideally 2+ years) supporting senior leaders, high-touch stakeholders, or VIP users
- Platform & tooling fluency:
- Strong experience with macOS and Windows, common productivity suites (Google Workspace and/or Microsoft 365), and modern endpoint management
- Troubleshooting strength:
- Proven ability to troubleshoot complex, end-to-end issues across devices, networks, identity, and collaboration tools
- Comfortable working in ambiguous, time-sensitive situations and making practical tradeoffs
- Collaboration, AV & live events:
- Hands-on experience with video conferencing platforms (Zoom, Zoom Rooms, Teams, etc.) and meeting room systems
- Experience supporting live events or All Hands (e.g., slide advancement, panelist support, run-of-show execution)
- Familiarity with common AV components (cameras, microphones, DSPs, control panels) and how they interact in a room
- Training & communication:
- Exceptional written and verbal communication skills
- Experience explaining workflows, tools, or best practices to non-technical users, and adapting training material for an EA audience
- Customer mindset:
- Empathetic, patient, and service-oriented; comfortable supporting demanding schedules and high expectations
- Discreet and trustworthy with sensitive information
Preferred
- Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership
- Familiarity with tools such as Okta, JAMF, Meraki, Confluence, Jira, Slack, and modern monitoring/alerting systems (e.g., PagerDuty, Utelogy, Zoom dashboards)
- Experience partnering with AV Engineering, Workplace/Facilities, and Internal Comms teams to deliver high-quality live events and All Hands
- Comfort with light automation or scripting (e.g., Python, PowerShell, or workflow tools) to reduce repetitive manual tasks
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MongoDB Staff Product Manager – FP & Planning Tools United States, California, Palo Alto
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In this role, you’ll have the opportunity to investigate some of the most challenging defects, collaborating with software engineers across the organization as well as senior technical services engineers. In addition, you’ll continually improve our diagnostic processes by contributing to applications and tools that support this mission.
This role can be based out of our San Francisco office or remotely in the western United States.
Please note: Candidates must be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to fulfill all work responsibilities.
What you’ll do- Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed
- Maintain a user-oriented perspective, advise on possible solutions and help MongoDB users understand complex technical issues and options to mitigate or resolve
- Write code to expand our diagnostic toolset, including contributing to electron apps that were developed by our team to investigate diagnostic data
- 3+ years of experience in software development, with a focus on data management systems
- Experience supporting production environments, and/or working directly with end-users to investigate and diagnose technical issues
- Excellent communication skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
- Exposure and interest in thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc
- Ability to:
- Quickly grok and clearly synthesize implications of system behavior
- Contribute to fullstack projects, preferably in Python, Typescript, or Go
- Read and understand the intent of code and stack traces in many languages, especially C++
- You are comfortable handling tickets with identifiable diagnostic signatures
- You can identify user reported tickets that don’t describe bugs
- You have made contributions to our diagnostic tools
- You are identifying issue patterns and escalating when appropriate
- You can take any issue and work it to completion, either by working it yourself or knowing who and when to pull in additional help
- You have made significant contributions to our diagnostic tools
- You are running a project to improve our diagnostic tools
- You can answer some escalations from our experienced Technical Services Team
- You have a deep understanding in one or more Server components
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Amazon Principal Startup Investor Manager VC Angel AWS Worldwide St... United States, California, East Palo Alto
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As a Principal Investment Manager within AWS, you will work with venture capital firms (or angel investors) to accelerate portfolio company success. You'll work closely with key investors to unlock the full potential of their portfolio companies on AWS, enabling faster innovation and scaling. Your role focuses on creating meaningful initiatives between the investors, helping startups leverage cloud to achieve breakthrough growth. You'll combine deep technical understanding of cloud and emerging technologies, such as generative AI with business acumen to identify opportunities and ensure startups have access to the tools, expertise, and support needed to build world-changing products on AWS infrastructure.Key job responsibilities
Design and implement solutions that address specific startup and investor needsTrack program effectiveness and provide insights based on feedback and resultsAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- 10+ years of experience in technology industry with focus on startups, ideally in combination with technical leadership roles
- Deep understanding of cloud computing architectures, services, and best practices and knowledge of generative AI technologies
- Ability to evaluate and guide early-stage and scaling companies
- Demonstrated success developing and executing business initiatives that drive measurable outcomes
- Bachelor's degree in technical or technical management field or equivalent experience
Preferred Qualifications
- Advanced degree (MBA or technical)
- Leadership experience at startups or at Venture Capital firms
- Experience building and scaling cloud-native applications from ground-up
- Strong analytical and technical assessment capabilities
- Experience with commercial aspects of fast-growing technical businesses
- Demonstrated ability to understand and evaluate emerging technologies
- Experience in multiple technical domains (AI/ML, Security, Infrastructure)
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Amazon Senior Startup Investor Manager VC Angel AWS Worldwide Start... United States, California, East Palo Alto
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Key job responsibilities
• Manage a team of Business Development Managers, including hiring and developing your team
• Drive revenue, adoption and market segment share for our product
• Earn trust of customers and recommend product solutions that fit their business needs
• Measure performance, articulate root-cause analysis and make recommendations for improvement areas
• Relay market needs and customer feedback to internal Amazon teams including Product Management and Technical
• Create program goals and metrics, track progress and manage through obstacles to achieve your objectives
• Assess risks, anticipate challenges and provide escalation management when necessary
• Meet or exceed targets for customer and/or feature spend adoptionA day in the life
- 10+ years of building and leading large teams and working in matrixed operating structures experience
- Bachelor's degree or equivalent
- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
Preferred Qualifications
- 5+ years of managing and developing high performance teams experience
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Amazon Applied Science Manager Sponsored Products Brands Ads Respon... United States, California, Palo Alto
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About Sponsored Products and BrandsKey job responsibilities
As an Applied Science Manager, you will:* Directly manage and lead a cross-functional team of Applied Scientists, Machine Learning Engineers, and Software Development Engineers.
* Develop science and engineering roadmaps for SPB ads CTR prediction with ML and Gen AI solutions, run annual planning, and foster cross-team collaboration on model development and integration to advertising applications.
* Hire and develop top talent, provide technical and career development guidance to scientists and engineers within and across the organization.
* Stay informed about recent scientific publications, industrial research trends, and system designs that are pertinent to the SPB advertising business and bring those insights with the team.
Basic Qualifications
- 4+ years of applied research experience
- 3+ years of scientists or machine learning engineers management experience
- 3+ years of building machine learning models for business application experience
- PhD, or Master's degree and 6+ years of applied research experience
- Knowledge of ML, NLP, Information Retrieval and Analytics
- Experience programming in Java, C++, Python or related language
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Google Product Manager Android Transactions United States, California, Palo Alto
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To learn more about Wing’s Career opportunities, check out open roles .
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.These jobs might be a good fit
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Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.
MINIMUM REQUIREMENTS:
Must have a Bachelor’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Operations, or a related field and 5 years of progressive, post-baccalaureate advisory and/or consulting work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Operations, or a related field and 4 years of advisory and/or consulting work experience.
Must have 4 years of experience in providing advisory and/or consulting services in the strategy, design, configuration, and implementation of end-to-end solutions in SAP.
Must have 4 years of functional and technical experience with the following SAP S/4 modules: SAP PP, SAP PP-PI, and SAP QM.
Must have 4 years of experience with SAP interfaces Manufacturing Execution Systems, Laboratory Information Management Systems, and shop floor controls.
Must have 4 years of experience with manufacturing data including Material, BOMs, Production Versions, Routings and Recipes.
Must have 4 years of experience creating and leading SAP workshops for external clients, including designing and presenting client-facing PowerPoint presentations.
Must have 4 years of experience gathering requirements and working with offshore team member(s) and onsite process architects for coordination and day-to-day delivery of projects.
Must have 4 years of experience in translating business requirements into end-to-end SAP-enabled solutions, including gathering requirements, solution design, building, testing and solution deployment.
Must have 2 years of experience managing teams of technology professionals.
Must have 2 years of project management experience.
Employer will accept any suitable combination of education, training or experience.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is $190,819 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
•: You’ll develop the mindset and skills to navigate whatever comes next.
•: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
•: We’ll give you the insights, coaching and confidence to be the leader the world needs.
•: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
These jobs might be a good fit
