Business Support jobs in United States, California, Newport Beach

What you'll do

Key Responsibilities:

• Investigate and resolve complex, real-world customer issues related to SAP BTP.
• Provide technical problem-solving and debugging expertise.
• Recommend technical solutions and develop workarounds where needed.
• Properly document communications and actions for customer issues in SAP’s CRM system.
• Use SAP and third-party tools to diagnose issues on customer systems.
• Participate in shift work, including weekends, as scheduled.
• Continuously learn and master SAP software used by industries, governments, and multinational companies.

Technologies Supported:

• UX/UI and mobile-based technologies
• SAP FIORI
• Gateway
• Relational databases
• Operating Systems

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 2-5 years of experience in a technical role, preferably in Software support or Development.
• Experience with an Enterprise Software company preferred.

Skills and Competencies:

• Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
• Excellent communication, collaboration, and customer service skills.
• High proficiency in English (spoken and written).
• Programming skills preferred.
• Strong analytical and problem-solving abilities.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Customer-centric mindset with a passion for delivering high-quality solutions.
• Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.

Career Development and Growth

SAP is committed to supporting your professional growth and development:

• Career Progression: SAP provides the tools and resources to help employees grow in their careers.
• Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
• Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.

​

Job Segment:ERP, Cloud, Technical Support, Computer Science, Software Engineer, Technology, Engineering

1. : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

São Paulo, Brazil

As an intern in BAC, you will:

Have the chance to gain a deep insight into controlling department. You will support the whole spectrum of controlling activities: from master data management to complex analysis and reporting. You will contribute to help SAP make optimal financial decisions driving sustainable growth.

Your assistance will be expected in the following matters:

• Support the team in various recurrent activities such as month- and quarter end closing, forecasting, budgeting as well as reporting to management
• Support with master data maintenance & clean-up
• Support the team on ad hoc reporting and analysis requests
• Process documentation & publication om SAP internal platforms
• Proactively communicate & interact with the team members & internal stakeholders
• Contribute to BAC initiatives on driving simplification, standardization & automation of key controlling processes
• Assist with presentations and meetings.
• Other operational activities

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• University studentin Business Administration, Finance, Economics, Accounting or comparable
• Fluent in English, both written and verbal
• Computer skills: good knowledge of Microsoft Office (Excel, PowerPoint)
• Excellent organizational, verbal, and written communication skills, problem solving and listening skills
• Strong analytical skills
• Able to thrive in a fast pace entrepreneurial and evolving environment
• Critical business judgment and time management skills
• Ability to work independently and as part of a team
• Quality and result-oriented, proactive attitude

​

This role also has opportunities to support projects and drive efficiency and process improvements and at the same time offers many development opportunities of other skills and competencies that will help shape a future career path.

What you´ll do

Your main tasks will be:

• Reviewing deals: Ensuring completeness and accuracy of quotations submitted by Customer Renewal Executives

• Supporting quote approval process: Guiding internal customers on approval requirements, ensuring deals which are within scope are approved in proper manner and timelines according to SAP policies and guidelines.

• Contract drafting: Responsible for preparing contract documents from template and adding/drafting language for deal specifics,

• Act as a primary point of contact for Customer Renewal Center, answer queries from internal customers and build long-term business relationships,

• Accommodate quarter-end and year-end deadlines and respond to spikes in workload,

• Supporting projects aiming process improvements, automation, standardization and efficiency increase.

What you bring

We are looking for people who are:

• Analytical thinkers with strong attention to details,

• Proactive, self-motivated and able to work autonomously,

• Organized and able to work efficiently under pressure,

• Responsive with strong follow-up skills,

• Team players with excellent interpersonal and communication skills (both written and oral),

• Customer service oriented,

• Flexible and adaptive to change.

• Language requirements: English, German

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

​

Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you will do:

• Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.

• Solve technical problem, analyze root-cause analysis, support (Expert Chat) and knowledge management with the help of technical skills, advanced tools, knowledge bases and soft skills.

• Collaborate closely with partners, as well as with various other SAP departments.

• Take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Excellent English/Japanese language skill

• Excellent communication skill

• Strong team player and be collaborative

• Derive satisfaction from direct interfacing with customers

• Enjoy seeking development from stability

• Can work for 3+ days a week for at least 6 months or longer duration

​