Communications Consultant jobs in United States, Arizona, Chandler

Job Description:

Job Description:
This job is responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening through a disciplined and responsible approach. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

The registered Investment Consultant II demonstrates knowledge of investments and financial markets and assists clients with their servicing and trading needs through inbound and outbound phone interactions. The Investment Consultant II will own the management, research, and communication of resolution to client issues while demonstrating expert knowledge of policies, procedures and processes. The role is responsible for achievement of high client satisfaction and relationship deepening through a disciplined and responsible approach.Responsibilities:

Deliver exceptional service to clients by answering general account inquiries

Accurately execute and confirm trade orders as well as a variety of securities transactions initiated by self-directed clients

Assist clients with brokerage consumer website usage and navigation

Educate potential and existing clients about investment products, services and trading strategies

Research and resolve client requests

Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations

Required Qualifications:

Series 7, and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days)

- Strong analytical and organizational skills

- Detail oriented, with good follow-up skills

- Strong interpersonal skills

- Ability to multi-task in a dynamic environment

- Requires basic knowledge of the organization, products and/or services

- Requires knowledge of financial markets and trading strategies

- Excellent verbal and written communication skills

- Proven ability to meet and exceed productivity and performance goals

- Must be technologically savvy and able to quickly learn new systems

- Must be flexible to work assigned shift within center hours of operation

- Strong desire for point of call resolution

- Focus on client satisfaction

Desired Qualifications:

- Call center experience is preferred but not required

- Previous Brokerage experience is a plus

- 1+ years of financial industry experience

In this role, you will:

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in contact management technologies across Voice and Chat
• Understanding of IVR/IVA and call routing platforms and softphone (UI), including the ability to maintain and configure customer experiences
• Knowledge of the RCSA Risk Management Framework
• Knowledge of the Enterprise Third Party Risk Management framework
• Ability to consult, build, and maintain solid working relationships across all organizational levels
• Demonstrated team collaboration across resources from business, technology, and architecture
• Experience in problem solving & analysis working with end users to solicit requirements and current state analysis
• Experience in Agile methodology as it relates to product delivery, user story writing / creation – ability to create detailed user stories from the perspective of the user while detailing all requirements in acceptance criteria
• Experience working in financial products across card products, lending, and banking
• Demonstrated technical acumen to allow for independent analytical research
• Strong analytical skills with high attention to detail and accuracy
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Advanced Microsoft Office (especially Excel and PowerPoint) skills

Job Expectations:

• Ability to travel up to 10% of the time

• 301 S Tryon St, Charlotte, NC28282
• 1801 Park View Dr, Minneapolis, MN55126
• 2700 S Price Rd, Phoenix, AZ85286
• 4101 Wiseman Blvd, San Antonio, TX78251
• 1301 Solana Blvd, Dallas, TX76262
• 7000 Vista Dr, Des Moines, IA50266
• 7711 Plantation Rd, Roanoke, VA 24019
• 2200 Concord Pike, Wilmington, DE19803

Minneapolis, MN - $119,000 - $187,000

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Senior Analytics Consultantto join their team. ADS is part of the Global Operations DAR Team and provides our Operations partners withinConsumer, Small Business Banking (CSBB) Operations and Fraud and Claims Management (FCM)with analytic insights, data visualization, risk, regulatory and planning support through the creation of dashboards, exception and quality reports and consultative analysis using various methods to transform their information into insight, knowledge and understanding. The key responsibilities for the role to include:

• Performs moderately complex data mining from very large, complex and multiple data sources using various tools, including SAS, SQL, SSIS/SSRS and others of multiple data sources in order to perform analysis, modeling and/or comparative analysis.

• Coordinate and drive a common approach to reporting in support of the Fraud and Claims Management team.

• Partners in the development of moderately complex dashboards and visualizations using Tableau and/or PowerBI, attaching to multiple sources, tiered levels of security and data sets from varied sources and sizes.

• Provides consulting services to Operations Leadership and partners, around Analytics, Dashboard Development and Data Mining using in-depth knowledge and expertise.

• Provides insight and knowledge around obtaining data and its extraction from various systems including Prevent, Fraud Services, DAT, CLAIMS2, First Track, DASH, CCM, LU, CSTAR, and BMG

• May lead project/virtual teams.

• Communicates effectively with peers and partners in both operational and management areas.

• Support technical build-out and/or support of databases, query tools, reporting tools, BI tools, dashboards, etc. that enable analysis, modeling, and/or data visualization.

• Responsible for performing highly complex activities related to creation, implementation, documentation, validation, articulation and defense, on-going maintenance of complex models grounded in theory used to quantify, analyze, and manage customer complaints.

Required Qualifications:

• 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• ​4+ years of SQL experience

Desired Qualifications

• Demonstrated data visualization experience using a BI Tool e.g., Tableau, Microsoft BI, etc

• SAS experience, including SAS Visual Analytics and/or SAS Visual Investigator

• Demonstrated SQL skills to include the ability to write complex queries and database knowledge in order to analyze data sources across a variety ofWells Fargo systems and sourcesincluding but not limited to BMG, EIW, PEGA, NICE, INDIGO, HOGAN and SASGrid

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

• Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people.

• Ability to present complex material in a digestible, consumable manner to all levels of management.

• Extensive knowledge and understanding of research and analysis

• Experience with AI tools to develop analytic solutions to complex business problems.

• Ability to quickly learn business operations and processes

• Strong organizational, multi-tasking, and prioritizing skills.

• Ability to collaborate with others, work independently, initiate action, and accept challenging assignments.

• Master’s degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling

Job Expectations:

• This position is not eligible for Visa sponsorship.

• Ability to work on site in a hybrid role.

• Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Learn and support multiple processes related to IRS reporting and tax withholdings.
• Support W-8 & W-9 reporting of taxes, as well as prepare year end statement for borrowers
• Report operational losses across Commercial Mortgage Servicing, managing a general mailbox for reporting and various internal requests
• Analyze and compare reports to identify the population of withholdings, accommodations, andexceptions/exclusions,which may vary by portfolio, and coordinate across business partners to resolvediscrepancies/barriers
• Ensure adherence to compliance, legal, and legal regulations and policies on all projects managed
• Provide updates on project logs and operations reviews
• Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals
• Lead projects, teams, or serve as a peer mentor to staff, interns and external contractors

Required Qualifications:

• 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of IRS reporting, tax withholding, or commercial mortgage tax experience

Desired Qualifications:

• Strong accounting experience
• Detail oriented
• The ability to meet deadlines and work in a deadline driven environment
• Experience with IRS Reporting on commercial real estate loans
• Experience with TAXIE
• Reporting experience

Job Expectations:

• This position will sit at one of the posted locations listed below and other locations will not be considered
• Visa sponsorship is not available for this position

Location:

• 2800 S Price Rd Chandler, AZ
• 550 S Tryon St Charlotte, NC

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Description:

Job Description:
This job is responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening through a disciplined and responsible approach. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

The registered Investment Consultant II demonstrates knowledge of investments and financial markets and assists clients with their servicing and trading needs through inbound and outbound phone interactions. The Investment Consultant II will own the management, research, and communication of resolution to client issues while demonstrating expert knowledge of policies, procedures and processes. The role is responsible for achievement of high client satisfaction and relationship deepening through a disciplined and responsible approach.Responsibilities:

Deliver exceptional service to clients by answering general account inquiries

Accurately execute and confirm trade orders as well as a variety of securities transactions initiated by self-directed clients

Assist clients with brokerage consumer website usage and navigation

Educate potential and existing clients about investment products, services and trading strategies

Research and resolve client requests

Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations

Required Qualifications:

Series 7, and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days)

- Strong analytical and organizational skills

- Detail oriented, with good follow-up skills

- Strong interpersonal skills

- Ability to multi-task in a dynamic environment

- Requires basic knowledge of the organization, products and/or services

- Requires knowledge of financial markets and trading strategies

- Excellent verbal and written communication skills

- Proven ability to meet and exceed productivity and performance goals

- Must be technologically savvy and able to quickly learn new systems

- Must be flexible to work assigned shift within center hours of operation

- Strong desire for point of call resolution

- Focus on client satisfaction

Desired Qualifications:

- Call center experience is preferred but not required

- Previous Brokerage experience is a plus

- 1+ years of financial industry experience

In this role, you will:

• Focus on small business initiatives to enhance the referral model (banker to banker)

• Build small business acumen among consumer bankers and increasing small business productivity that will lead to deepening relationships with small business clients

• Work alongside the regional coaches to implement skill development to optimize banker engagement, improve product proficiency, and deliver a seamless customer experience

• Work with National Branch Network Coaches on identifying small business opportunities

• Leverage data-driven insights to drive efficiency

• Ensure proper routing of small business customers and executing targeted outreach initiatives

• Partner with the National Branch Network ensuring consumer bankers are equipped to support small business clients effectively.

• Analyze referral routing and quality metrics

• Identify areas of opportunity across National Branch Network - branch bankers for quality referral routing and proficiency opportunities

• Identify areas of opportunity across Small & Business Banking - relationship managers and Small Business Bankers on driving quality referrals and tracking

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience prioritizing key small business enhancement to the tools used across Branch Banking with key NBN executives

• Lead cross functional teams on marketing activation requirement and deployment of key technologies to support the library of Next Best Conversations, partner agreement, referral quality and Suggested Opportunities

• 1+ years of Banking experience, preferably in Small Business Banking

• Previous experience reviewing key metrics, identifying areas of opportunity and coming up with solutions

Job Expectations:

• Ability to travel up to 10% of the time

• This position offers a hybrid work schedule

This position is not eligible for Visa sponsorship.

Posting Location(s):

• 2700 S Price Rd. – Chandler, Arizona 85286

• 250 E John Carpenter Frwy. – Irving, Texas 75062

• 1525 W W T Harris Blvd. – Charlotte, North Carolina 28262

• 11601 N. Black Canyon Hwy. – Phoenix, Arizona 85029

Required locations listed.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or execute communication based initiatives and activities

• Implement communications strategies to promote and protect Wells Fargo’s reputation

• Track and measure results to ensure they are in line with intended outcomes and business objectives

• Partner with other Communications teams to ensure alignment of communications strategies and messaging

Required Qualifications:

• 4+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced storytelling skills leveraging narratives that use conversational language and style, along with brand imagery to create vivid mental pictures and explore complex ideas and themes.

• Exposure in a branch environment or supporting branch employees

• Understanding of the banker and teller roles, systems, policies, and procedures.

• Microsoft Suite expertise, specifically PowerPoint, Word, Excel, and Outlook.

• Experience with video development and editing.

• Dreamweaver or experience with HTML code, as well as generative AI tools (such as Copilot).

• Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors.

• Ability to work under pressure and meet deliverables within tight deadlines.

• Experience with critical issue management and communication support.

• Proven ability to work independently.

• Project support experience.

• Survey development and execution.

• A collaborative mindset, with a proven track record of working effectively across teams and functions.

• Exceptional verbal, written, interpersonal and presentations skills

Job Expectations:

• Rotational on-call support for critical alerts during business hours, and overnights and weekends (approximately 1-2 days per week, 24 hour shifts).

• Ability to support Pacific Time coverage from 8:00 a.m.- 5:30 p.m.

• Hybrid work schedule

Posting Locations:

• 2700/2800 S. Price Road- Chandler, Arizona

• 550 S. 4th Street, Minneapolis, Minnesota

• 401 S Tryon St. – Charlotte, North Carolina

• 250 E. John Carpenter Freeway-Irving, Texas

Required locations listed above. Relocation assistance is not available.

Pay Range:

Minnesota: $65,800- $143,000 annually

Actual salary is determined by location, experience and qualifications of the job

Job posting may come down early due to volume of applicants.

This position is not eligible for Visa sponsorship.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.