Client Associate jobs in United States, Arizona, Chandler

Job Description Summary

Information Security Associates play a key role in safeguarding the organization’s systems, data, and customers. They help implement security measures to protect sensitive information from cyber threats, monitor risks, and ensure compliance with internal policies and external regulations. This includes supporting critical initiatives, addressing audit findings, and contributing to the reduction of operational risk—ultimately ensuring a secure banking experience.

This position is also part of the

In this role, you will:

• Support account provisioning and deprovisioning for applications across multiple business lines.

• Support the implementation of identity governance tools (IGA) for access certification, role management and segregation of duties (SoD).

• Provide consultation for all aspects of information security compliance policy, risk management, and remediation.

• Assist with troubleshooting access-related issues and participate in incident response efforts.

• Perform peer reviews and contribute to documentation updates and process improvements.

• Collaborate with team members and management to resolve technical questions and ensure policy compliance.

• Participate in projects related to identity and access management, including cleanup efforts and operational enhancements.

• Learn and apply internal procedures, escalation protocols, and compliance requirements.

• Provide timely and effective support for end-user access requests and project-related tasks.
  

Required Qualifications:

• 6+ months of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  

Desired Qualifications:

• 6+ months of IAM (Identity and Access Management) experience in one or more of the following: provisioning, de-provisioning, certification, authorization or authentication.

• Hands-on experience with at least one IAM tool such as SailPoint, Okta, CyberArk, Ping, Microsoft Entra ID in a production or project environment.

• Proficiency in Microsoft Office tools, including creating pivot tables in Excel, formatting documents in Word, managing email and calendars in Outlook, and building presentations in PowerPoint.

• Experience creating, updating, and managing tickets in ServiceNow, with basic workflow navigation and documentation.

• Experience communicating technical issues or access-related concerns across technical and non-technical teams.

• Demonstrated ability to manage multiple tasks simultaneously, meeting deadlines on at least three concurrent projects or operational initiatives in academic or professional settings.

• Strong customer service orientation, with examples of timely and effective issue resolution.
  

Job Expectations:

• Participate in scheduled after-hours on-call rotations to support operational needs.

• Maintain a hybrid work schedule with regular onsite presence at one of the designated office locations.

• Must reside within commuting distance of a designated office location for the duration of employment or be willing to relocate at personal expense; relocation assistance will not be provided.

• This position is not eligible for Visa sponsorship

• Must maintain employment eligibility without requiring visa sponsorship from Wells Fargo now or at any point in the future; only candidates authorized to work for any U.S. employer will be considered.

• Actively engage in the two-year CODE Program, including participation in training, mentorship, networking events, and career development activities.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in the design, development, integration, testing, deployment and support of technology solutions for complex and challenging business requirements
• Understand Software Development Lifecycle process, quality, security and compliance requirements
• Support implementation of moderate to complex projects
• Develop skills in a specific domain with training
• Understand compliance and risk management requirements for supported area
• Receive direction from a manager and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers

Required Qualifications:

• 6+ months of Technology Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  

Desired Qualifications, US:

• 6+ months of

• Demonstrated knowledge, interest and /or experience with Python, SQL, .Net, Terraform, Kubernetes, Privileged Access Management, Directory Services as well as Cloud platforms and Cybersecurity acumen.

• Basic Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

• Good verbal, written, and interpersonal communication skills

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

• Ability to work effectively, as well as independently, in a team environment

• Bachelor’s in cybersecurity preferred but not required

Job Expectations:

• Position will require onsite presence at one of the required locations listed below in a hybrid work schedule
• Relocation assistance is not provided for this role.
• This position is not eligible for Visasponsorship
• Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
• Willingness to actively participate in a two-year development program designed to help you build a strong professional foundation through ongoing training, mentorship, networking opportunities and career development resources

Program Locations:

• Chandler, AZ

BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

September 16, 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Description:

Job Description:

This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.

Responsibilities:

• Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
• Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
• Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
• Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
• Navigates multiple systems to migrate clients to on-line and self-delivery channels that enable constant account access

Desired Qualifications:

• Experience in a call center and/or a financial/banking center
• Customer service experience​

Skills:

• Account Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Active Listening
• Adaptability
• Problem Solving
• Risk Management
• Attention to Detail
• Business Acumen
• Valuation Ethics and Practice Standards

High School Diploma / GED / Secondary School or equivalent

This job is responsible for handling auto loan requests through the telephone and ensuring exceptional client service by identifying client needs while providing clear and specific next steps. Key responsibilities include overseeing the loan process from origination to closing, ensuring compliance with all regulations. Job expectations include reviewing existing client relationships by using various internal systems when required.

Responsibilities:

• Demonstrates excellent client service skills through actively listen to incoming client phone calls regarding auto loan applications
• Ensures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactions
• Oversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutions
• Handles situations which may require adaptation of response or extensive research according to the client's response
• Identifies and engages internal bank partners as necessary on collaborative solutions
• Uses computerized system for tracking information gathering and follow-up of assigned clients
• Provides technical and sales training to associates

Skills:

• Active Listening
• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Account Management
• Adaptability
• Client Experience Branding
• Loan Structuring
• Pipeline Management
• Data Collection and Entry
• Emotional Intelligence
• Written Communications

High School Diploma / GED / Secondary School or equivalent

• 1+ years of call center experience or equivalent

• Excellent verbal and written communication skills

• General computer skills

• Strong typing skills.

Dqualifications

Bank-related automotive financing

In this role, you will:

• Manage risk by performing review and analysis of insurance policies for the express purpose of determining acceptability and compliance

• Support less experienced loan administrators in providing resolutions of inquiries and complaints

• Determine appropriate course of action and conduct investigative steps to fully identify customer issues

• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Evaluate and upload data into the systems of record

• Review moderately complex loan servicing documentation language

• Ensure compliance with all policies, procedures and regulatory requirements

• Provide guidance and training to peers and may have limited supervisory responsibilities

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal and external customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Insurance experience

• Commercial loan experience

• Ability to review and interpret complex commercial loan documents

• Experience reviewing and interpreting insurance policies as they apply to collateral secured loans

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Excellent verbal, written, and interpersonal communication skills

• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Locations:

• CHANDLER, AZ

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Perform routine customer support tasks when evaluating customer situations to provide relevant solutions
• Take inbound calls and make outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency​
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances​
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems​
• Regularly receive direction from supervisors and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on Account Resolution related information, as well as internal and external customers

Training Schedule:

• Training will last for six weeks, Monday through Friday 8am – 5pm
• You will be expected to attend the complete duration of training
• The hybrid work schedule will not apply during training

:

• Hours will be Monday-Thursday 11am to 8pm , Friday 10am-7pm and every other Saturday 7am-330pm.
• Hybrid work schedule with alternate weeks in-office
• Department hours are Monday – Thursday from 7 AM – 9 PM, Friday from 7 AM to 7 PM, and Saturday from 7 AM to 4:30 PM central time. The role will work alternating Saturdays
• Hours will adjust bi-annually, based on Daylight Savings Time
• Specific work hours will be assigned prior to the end of training
• Shift pay differential may apply

Required Qualifications:

• 6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center customer service experience in the financial services industry
• Knowledge and understanding of auto operations or account management
• Ability to navigate multiple computer system windows, applications and utilize search tools to find information
• Ability to execute in a fast paced, high demand, metric driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Experience managing to production goals, deadlines, and various metrics
• Ability to follow policies and procedures, as well as federal, state, and company regulations
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Military experience resolving complex issues via written or verbal communication, including but not limited to: supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers​
• Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus

Job Expectations:

• Must work on-site at the location posted
• Must be able to attend full duration of required training period
• This position offers a hybrid work schedule
• Flexibility to adjust hours, as requested, based on business need
• Ability to work additional hours asneeded
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Your work schedule may include working some holidays upon request
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Posting Location:

• 2501 S Price Road, Chandler Arizona 85286

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Description: