Key Job Responsibilities and Duties:
Pro-active communication with partners in your region by telephone to assist with the development of Booking.com’s business;
Leading a portfolio of partners where you are their primary point of contact, answering questions, and following up when needed;
Maintaining a stable relationship with our partners (i.e. frequent performance calls and contact to ensure they offer Booking.com's customers the best availability and competitive pricing);
Become an expert in Booking.com's products so the benefits and usage of our platform can be explained in detail to our partners;
Finding opportunities for partners that will help improve Booking.com's business by using its segmentation to prioritize;
Receiving Customer Service issues related to the managed portfolio and solving these in the most efficient manner for the business, partner, and customer;
Supporting the organization of events, such as workshops and webinars for partners, including attending and participating in partner events;
Dealing with Inbound calls and written requests from accommodation partners in Italy;
Showcasing team spirit for team / office related projects & adhoc tasks based on company priorities and business needs.
Qualifications & Skills:
Excellent face-to-face and telephone communication skills;
Proficient English and Italian speaker and writer;
Affinity/experience within e-travel and/or hotel/travel industry is a plus;
Pro-active, sense of responsibility and can work independently;
Great teammate, motivated and enjoys to work in e-travel and hospitality:
Currently authorized to work in Italy
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
