Tech Support jobs in Israel
Unity DevOps Tech Lead Israel, Tel-Aviv District, Tel-Aviv
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Your expertise will transform our infrastructure and deployment. You'll design scalable cloud architectures to accelerate innovation, champion a world-class DevOps culture to empower developers, and build the foundation for our future growth.
- Strategic Impact: A direct line of sight between your work and key business outcomes, with influence on strategic technical decisions across the entire business unit.
- Technical Leadership: Shape the future of our infrastructure and own the architectural roadmap for our cloud and deployment ecosystem.
- Innovation Playground: Experiment with emerging technologies and implement solutions at scale in a collaborative, forward-thinking environment.
- Technology Breadth: Work across the full DevOps spectrum – from Infrastructure as Code and Kubernetes to DataOps and developer productivity tools.
- Growth Trajectory: A clear path for career advancement as you demonstrate success and grow your leadership scope.
- Lead Technical Strategy: Define the technical vision and roadmap for our DevOps and Production Engineering capabilities, aligning multiple teams around common patterns, tools, and practices.
- Design Cloud-Native Solutions: Architect and implement secure, scalable cloud infrastructure using Kubernetes, IaC, and other modern frameworks to power our growing technology ecosystem.
- Accelerate Developer Experience: Spearhead improvements to our CI/CD pipelines, developer portals, and internal platforms to empower engineering teams to ship higher-quality software, faster.
- Optimize Data Infrastructure: Engineer and support robust platforms for our data-intensive workloads, ensuring the performance, reliability, and cost-effectiveness of systems leveraging technologies like Kafka.
- Drive DevOps Transformation: Mentor team members, lead the Production Engineering & DevOps Infra function, and collaborate with fellow R&D leaders to champion modern practices across the organization.
- Cloud Platform Expertise: Deep hands-on experience with AWS/Azure/GCP services, Kubernetes cluster management, and implementing secure, scalable cloud infrastructure architectures.
- Infrastructure as Code Mastery: Proven ability to design and implement infrastructure automation using tools like Terraform, CloudFormation, or Pulumi at enterprise scale.
- CI/CD & GitOps Expertise: Demonstrated success building and optimizing continuous integration and delivery pipelines using modern tools (e.g., GitHub Actions, Jenkins, ArgoCD).
- Data Infrastructure Knowledge: Experience designing and implementing infrastructure for data-intensive workloads, including data processing pipelines (Kafka), storage solutions, and observability systems.
- Database Expertise: Deep knowledge of relational databases (e.g., MySQL, SingleStore, PostgreSQL), including performance tuning and scalability best practices.
- Experience with big data processing applications using Spark.
- Knowledge of Machine Learning platforms such as Ray or Seldon Core.
- Proficiency in a scripting language like Python or Go for automation.
- Familiarity with DevSecOps practices and automated security tooling.
- Experience with cloud cost management and FinOps principles.
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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Cellebrite & Support Tier Israel, Center District, Petah Tikva
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Company Overview:
Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at , and find us on social media @Cellebrite.
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
Key Responsibilities:
- Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
- Services supported:
- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
- Office 365,Intune, Active Directory, Okta.
- Network printers and printers server IP telephony, and conferencing equipment.
- Deep troubleshooting of hardware and software issues.
- Research, diagnose, troubleshoot, and identify solutions to end-user issues.
- Follow standard procedures for escalation of unresolved issues.
- On/Offboarding of employees and changes throughout their lifecycle.
- Supporting large company events remotely through Teams and in-person
- Conference Rooms: Troubleshooting and configuration.
- Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
- Service-oriented, self-motivated, and a team player.
- Willing to support users in standby/shifts globally.
- Excellent written and verbal communication skills in English and Hebrew.
- Willingness to learn new IT areas and aspects.
- ·Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
- Windows 10/11 workstations: Deploying and supporting Windows endpoints.
- MAC OS: Deploying and supporting Windows endpoints.
- Active Directory: Users, computers, and group management.
- Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
- Basic knowledge & troubleshooting of computer hardware.
- Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.
Advantages:
Knowledge and experience
:
- Linux OS.
- PowerShell.
- Windows Servers.
- DNS, DHCP.
- Jira and Confluence
- Intune
- Microsoft Entra
- Microsoft Azure
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Unity Global Support specialist Israel, Tel-Aviv District, Tel-Aviv
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- Provide technical support for both macOS and Windows computers.
- Work according to SLA’s and company IT policies.
- Manage your own ticket queue in our ticketing system.
- Maintain and update our knowledge base and internal IT resources.
- Deliver excellent customer support to employees worldwide.
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication (English & Hebrew).
- Experience working with both macOS and Windows environments.
- A strong “can do” attitude.
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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West Pharma Support Student Israel, Center District
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Working closely with the local IT team, the role of the IT Support Student is having responsibility for developing and efficiently operating subsets of the site’s infrastructure and End User devices in line with corporate guidelines & procedures. Perform duties in line with best IT practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).
- Provide support for IT systems and End-Users in the facility, including, but not limited to: Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
- Assist with troubleshooting and problem determination/resolution
- Participate in local IT projects and coordinate roll-out of same on local site level
- Performs other duties as assigned based on business needs
- Professional attitude in maintaining a clean, orderly and safe work area
- Exemplary behavior in IT security related topics
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
- Compliance with all local site Environmental, Health and Safety regulations
- Compliance with all local site company policies, procedures and corporate policies
Education in Computer Science.
Any work experience with computers, servers, network and user account management.
- MS Windows Server and client administration, Active Directory and Office 365
- Network technologies and administration, VPN
- Remote assistance tools
- Mobile devices
- Effective communication, problem solving and analytical skills
- Good English
Any Microsoft, Cisco or Fortinet certification is preferred.
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Palo Alto Senior Technical Support Engineer Prisma Cloud Israel, Tel Aviv District, Tel Aviv-Yafo
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support on an as-needed basis
Your Experience
- Experience of minimum of 4 years in support roles
- Required experience with AWS, Azure, and/or GCP
- Knowledge in containers and Kubernetes concepts - Must
- Hands on troubleshooting containers and Kubernetes (Preferable)
- Experience using API
- Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
- Experience with Linux and Windows systems
- Excellent written and verbal communication skills
- Ability to work well is a diverse team environment
- Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
- Previous experience with Prisma Cloud or Cortex XDR (optional)
- Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
- Familiarity with information security concepts, such as CVE, CVSS, etc.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
All your information will be kept confidential according to EEO guidelines.
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Cyberark Customer Support Engineer Israel
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What you need to succeed:
- Hire, train and develop team members to align with company values, growth and business objectives
- Manage and motivate the direct team by correlating performance expectations to business goals – including guiding account planning, proposal development, consistent performance feedback, etc.
- Build a network of customer executive relationships (independently and along other team members) to grow programs leading to expansion opportunities and execute customer negotiations accordingly
- Work with local Value-Added Resellers: transfer knowledge and motivate their management and account executives; perform mutual marketing events
- Participate in quarterly review sessions with key partners and tech alliances in the region, where appropriate
- Perform biweekly meetings with the corresponding territory Solution Engineers, Customer Success and Professional Services Lead to assess the status of all existing accounts and expedite the rollout and upsale/cross-sale processes
- Work as a liaison for the team between Research & Development and Project Management, if needed in larger key accounts
- Be directly involved and influential in top opportunities, focusing sales efforts on large key accounts with the team
- Bachelor’s degree, Computer Science major, Certified Information Systems Security Professional certification or Master of Business Administration is preferred
- 5+ years of experience as an enterprise software sales executive in the region and a manager of teams, information security/network architecture experience is required
- Demonstrated ability to cultivate, qualify and close enterprise software agreements with the Fortune 1000
- Expert negotiation skills
- Proven ability to call on Fortune 500 C-Suite executives across multiple buying centers
- Strong verbal and written communication skills internally across various levels of the company and externally with customers/partners
- Above average organizational and planning skills
- Ability to accurately forecast up on behalf of the team/district
- Advanced proficiency in critical thinking and problem-solving
- Highly effective presentation skills
- Excellent analytical skills to translate market trends and sales data
- Experience working with the top Global Systems Integrators is preferred
- Sales engineering, programming and/or technical implementation/support experience is a plus
- Ability to travel at a rate of 30-40%
The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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Nvidia Technical Program Manager Enterprise Support Israel, North District
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- Israel, Yokneam
- time type
- Full time
- posted on
- Posted 9 Days Ago
- job requisition id
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.
You will work closely with technical support engineers, product specialists, and content teams to enhance the way knowledge is gathered, structured, and distributed across various platforms. Additionally, you will play a role in incorporating AI tools and automation to enhance knowledge management procedures.
What you'll be doing:
Manage and publish software release documentation and content in the customer support portal.
Review, edit, and publish knowledge base articles developed by technical support engineers.
Ensure consistency, quality, and technical accuracy of all published materials.
Partner with Product Management, Engineering, and Support teams to maintain up-to-date content for all major software versions.
Track and report on knowledge base metrics, usage trends, and content performance.
Drive AI tool integration and automation initiatives to improve knowledge creation and access workflows.
Lead or coordinate process improvement and documentation projects across teams.
What we need to see:
Bachelor’s degree in Computer Science, Information Systems, Technical Communications, or related field (or equivalent experience).
2–5 years of experience in technical program/content management, knowledge enablement, or support operations within a technology company.
Strong understanding of enterprise technologies such as networking, compute, or data center systems.
Excellent written and verbal communication skills with attention to detail.
Experience managing content in knowledge management or portal systems (e.g., Salesforce, ServiceNow, Confluence, SharePoint, etc.).
Proven ability to work cross-functionally and drive tasks to completion in a fast-paced environment.
Curious and tech-savvy: eager to learn new technologies and products quickly.
Great teammate: collaborative and encouraging, with strong interpersonal skills.
Positive and proactive: takes initiative, drives projects, and delivers results.
Organized and diligent: capable of handling multiple tasks at once.
Ways to stand out from the crowd:
While the above qualifications are essential, the following experiences will make you an exceptionally strong candidate:
Understanding of AI tools and their utilization in content creation or process streamlining.
Background in technical support or customer success organizations.
Experience in release management or documentation workflows for enterprise software.
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Your expertise will transform our infrastructure and deployment. You'll design scalable cloud architectures to accelerate innovation, champion a world-class DevOps culture to empower developers, and build the foundation for our future growth.
- Strategic Impact: A direct line of sight between your work and key business outcomes, with influence on strategic technical decisions across the entire business unit.
- Technical Leadership: Shape the future of our infrastructure and own the architectural roadmap for our cloud and deployment ecosystem.
- Innovation Playground: Experiment with emerging technologies and implement solutions at scale in a collaborative, forward-thinking environment.
- Technology Breadth: Work across the full DevOps spectrum – from Infrastructure as Code and Kubernetes to DataOps and developer productivity tools.
- Growth Trajectory: A clear path for career advancement as you demonstrate success and grow your leadership scope.
- Lead Technical Strategy: Define the technical vision and roadmap for our DevOps and Production Engineering capabilities, aligning multiple teams around common patterns, tools, and practices.
- Design Cloud-Native Solutions: Architect and implement secure, scalable cloud infrastructure using Kubernetes, IaC, and other modern frameworks to power our growing technology ecosystem.
- Accelerate Developer Experience: Spearhead improvements to our CI/CD pipelines, developer portals, and internal platforms to empower engineering teams to ship higher-quality software, faster.
- Optimize Data Infrastructure: Engineer and support robust platforms for our data-intensive workloads, ensuring the performance, reliability, and cost-effectiveness of systems leveraging technologies like Kafka.
- Drive DevOps Transformation: Mentor team members, lead the Production Engineering & DevOps Infra function, and collaborate with fellow R&D leaders to champion modern practices across the organization.
- Cloud Platform Expertise: Deep hands-on experience with AWS/Azure/GCP services, Kubernetes cluster management, and implementing secure, scalable cloud infrastructure architectures.
- Infrastructure as Code Mastery: Proven ability to design and implement infrastructure automation using tools like Terraform, CloudFormation, or Pulumi at enterprise scale.
- CI/CD & GitOps Expertise: Demonstrated success building and optimizing continuous integration and delivery pipelines using modern tools (e.g., GitHub Actions, Jenkins, ArgoCD).
- Data Infrastructure Knowledge: Experience designing and implementing infrastructure for data-intensive workloads, including data processing pipelines (Kafka), storage solutions, and observability systems.
- Database Expertise: Deep knowledge of relational databases (e.g., MySQL, SingleStore, PostgreSQL), including performance tuning and scalability best practices.
- Experience with big data processing applications using Spark.
- Knowledge of Machine Learning platforms such as Ray or Seldon Core.
- Proficiency in a scripting language like Python or Go for automation.
- Familiarity with DevSecOps practices and automated security tooling.
- Experience with cloud cost management and FinOps principles.
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
These jobs might be a good fit
