Customer Support Specialist jobs in Israel
Palo Alto Customer Focus Analyst – Weekend Shifter Unit Israel, Tel Aviv District, Tel Aviv-Yafo
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Job Summary
You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
Key Responsibilities
- Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
- Support onboarding activities for new customers
- Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
- Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
- Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
- Help drive consistency and quality in how incidents and threat intelligence are communicated externally
- Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team
Preferred Qualifications
- 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience
- Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
- Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
- Experience reviewing, drafting, or presenting incident reports and security findings
- Familiarity with Cortex XDR or Cortex XSOAR
- Experience onboarding new security services or clients
This role includes participation in our weekend coverage rotation supporting global MDR operations:
3 weekends per month Tuesday - Saturday schedule)
1 week per month with a Monday– Friday schedule
May require evening and night shifts aligned to operational needs
All your information will be kept confidential according to EEO guidelines.
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PayPal Hebrew Speaking Customer Service Agent Israel, Tel Aviv District, Tel Aviv-Yafo
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Essential Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
- Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
- Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
- Maintain account confidentiality, ensuring customer privacy and security in all interactions.
- Recommend solutions and alternatives that align with customer needs and business objectives.
- Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
- Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.
Expected Qualifications:
- 1 year of relevant experience
Core Competencies for Virtual Representative, Customer Care
- Fluency in both Hebrew & English is required.
- Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred).
- Technical Proficiency:Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time.
- Communication Skills:Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture.
- Customer-Centric Mindset:Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction.
- Resilience:Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support.
- Feedback & Learning:Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems.
- Accuracy & Detail Orientation:Works carefully in tools and systems, ensuring reliable records and consistent quality.
- Reliability:Respects schedules, meets commitments, and supports teammates by being dependable and accountable.
- Collaboration in a Remote Team:Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions.
- Time Management & Prioritization:Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact.
- Problem-Solving & Critical Thinking:Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change.
- Decision-Making:Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency.
- Adaptability:Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.
- Ethics & Integrity:
Our Benefits:
Any general requests for consideration of your skills, please
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Palo Alto Senior Technical Support Engineer Prisma Cloud Israel, Tel Aviv District, Tel Aviv-Yafo
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support on an as-needed basis
Your Experience
- Experience of minimum of 4 years in support roles
- Required experience with AWS, Azure, and/or GCP
- Knowledge in containers and Kubernetes concepts - Must
- Hands on troubleshooting containers and Kubernetes (Preferable)
- Experience using API
- Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
- Experience with Linux and Windows systems
- Excellent written and verbal communication skills
- Ability to work well is a diverse team environment
- Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
- Previous experience with Prisma Cloud or Cortex XDR (optional)
- Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
- Familiarity with information security concepts, such as CVE, CVSS, etc.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
All your information will be kept confidential according to EEO guidelines.
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Elementor Finance Information Systems Specialist Israel
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As a , you will own the end-to-end billing cycle and revenue operations, ensuring accuracy and efficiency across large-scale data. You’ll collaborate closely with CX, Legal, Finance, R&D, and Product teams to streamline processes and support decision-making. The role is highly systems-oriented, working mainly with to optimize billing, automation, and reporting.
Responsibilities
- Manage the end-to-end billing cycle, including invoice generation in NS, distribution, and reconciliation within NetSuite and Zuora .
- Investigate and resolve billing discrepancies and customer inquiries in a timely and professional manner.
- Collaborate with CX, legal and bookkeeping teams to ensure billing accuracy and compliance.
- Conduct month-end and year-end close activities related to billing and revenue recognition.
- Serve as a key user and administrator for our billing and financial systems, primarily NetSuite and Zuora .
- Maintain data integrity and accuracy across all relevant systems, with a focus on managing and validating large datasets .
- Identify and implement system enhancements and automations to improve efficiency and reduce manual effort for high-volume transactions.
- Develop and maintain documentation for billing processes and system procedures.
- Collaborate with R&D, IT and other departments on system upgrades, integrations, and new system implementations.
- Demonstrate strong systems awareness , understanding the interconnectedness of various platforms and data flows.
- Conduct comprehensive data analysis of billing trends, revenue metrics, and customer accounts, specifically with the ability to handle and interpret big volume of data.
- Generate regular and ad-hoc reports to support financial forecasting, operational insights, and strategic decision-making.
- Identify opportunities for process improvement and cost reduction through data-driven insights.
- Present findings and recommendations to stakeholders in a clear and concise manner.
- Actively research and explore emerging AI tools and technologies that could enhance billing efficiency, fraud detection, revenue assurance, or data analysis capabilities, particularly for large-scale data operations .
- Propose and, where appropriate, pilot new AI-driven solutions to optimize existing processes.
- 3-5 years of experience in a finance operations, or information systems role, preferably within a fast-paced environment.
- Demonstrated experience working with and managing large volumes of customer or transactional data
- Proven hands-on experience with NetSuite is essential.
- Strong practical experience with Zuora (or similar subscription billing platforms) - An Advantage.
- Excellent ability to perform robust data analysis using AI/BI tools
- Strong systems awareness and understanding of how different business systems integrate and impact financial operations.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Ability to work independently and collaboratively in a team environment.
- Excellent communication (written and verbal) and interpersonal skills.
- Proactive, curious, and eager to learn new technologies and processes.
- Experience with or a strong interest in exploring AI tools and their application in business processes.
- Experience with SQL or other querying languages- Optional
- Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
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Applied Materials Customer Engineer - Migdal Ha'Emek Israel, Tel Aviv District
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As a customer engineer at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components.
This is aphysically demanding positionthat often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position generally involves working in a
clean room,it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Key Responsibilities:
- The customer engineers provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad.
- Install and implement multidisciplinary complex systems
- Preventive maintenance and troubleshooting
- Define, document and retain infrastructure and work processes
- Work is located in Migdal Ha'Emek in a cleanroom environment
- Work in shifts including nights and weekends
- Transportation of activities Improvement in work processes.
- Definition, documentation and preservation of infrastructures and work processes
Requirements:
- Practical engineer or Engineer education level in Electronics or Mechanics
- Experience with electronic / mechanic equipment – advantage
- Prior experience as technician or practical engineer – advantage
- Willing to work in shifts
- High level of English.
- Service oriented, team player
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Unity Global Support specialist Israel, Tel-Aviv District, Tel-Aviv
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- Provide technical support for both macOS and Windows computers.
- Work according to SLA’s and company IT policies.
- Manage your own ticket queue in our ticketing system.
- Maintain and update our knowledge base and internal IT resources.
- Deliver excellent customer support to employees worldwide.
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication (English & Hebrew).
- Experience working with both macOS and Windows environments.
- A strong “can do” attitude.
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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Gett Customer Service Representative Israel, Tel Aviv District, Tel Aviv-Yafo
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As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.
You will work in a 24/7 customer service center, ensuring seamless support around the clock.
Requirements- Excellent verbal and written communication skills (Hebrew)
- Strong problem-solving and critical-thinking abilities
- Willing to work various shifts, including nights, weekends, and holidays.
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
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Job Summary
You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
Key Responsibilities
- Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
- Support onboarding activities for new customers
- Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
- Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
- Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
- Help drive consistency and quality in how incidents and threat intelligence are communicated externally
- Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team
Preferred Qualifications
- 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience
- Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
- Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
- Experience reviewing, drafting, or presenting incident reports and security findings
- Familiarity with Cortex XDR or Cortex XSOAR
- Experience onboarding new security services or clients
This role includes participation in our weekend coverage rotation supporting global MDR operations:
3 weekends per month Tuesday - Saturday schedule)
1 week per month with a Monday– Friday schedule
May require evening and night shifts aligned to operational needs
All your information will be kept confidential according to EEO guidelines.
These jobs might be a good fit
