דרושים Account Representative ב-Israel

Key Responsibilities:

• Partner Development:
• Sales Execution: Drivesell-in/sell-through,co-selling, and joint go-to-market programs to unlock growth.
• Strategy & Impact: Promote Intel technologies, shape regional strategies, and support presales and proof-of-concept initiatives.
• Insights & Innovation: Monitor ecosystem trends, share partner feedback, and act as the voice of Israel within Intel’s global organization.

• 8+ years in the IT industry, including at least 5 years in IT sales or alliance marketing.
• Proven success managing partnerships with global ISVs and driving joint business outcomes.
• Strong business acumen, strategic thinking, and ability to influence across complex, global organizations.
• Fluent in English with exceptional verbal and written communication skills.

Key Responsibilities

• Strategic Technical Leadership: Act as the highest level of technical authority. You will hold peer-to-peer conversations with Engineering and Customers to drive permanent resolution on complex architectural issues, ensuring supportability is a key consideration in organizational and product decisions
• AI & Automation Strategy: Drive AI-led workflow improvements and automation efforts across GCS. Your goal is to achieve specific, measurable outcomes including significant Case Avoidance and Case Deflection, while drastically reducing Time to Resolution (TTR) and Time to Connect (TTC)
• Champion Serviceability & Scalability: Influence the product development lifecycle by advocating for improved serviceability and scalability in new and existing products. Collaborate closely with Product Management and Engineering to incorporate critical support requirements early in the design phase
• Engineer Enablement: Develop and deliver cutting-edge training programs, technical deep dives, and enablement content for our Technical Assistance Center (TAC) engineers, ensuring the global team is ready to expertly support complex Cloud and SASE architectures
• Root Cause Elimination: Systematically analyze root causes of recurring, high-impact issues. Collaborate directly with Engineering to implement permanent product fixes and process improvements, minimizing customer impact and elevating the overall support experience

Required Qualifications

• Professional Experience: 10+ years of progressive experience in technical support, engineering, or a related field within the networking and security industry
• Core Domain Expertise: Deep and comprehensive understanding of TCP/IP, routing protocols (BGP, OSPF), and complex LAN/WAN architectures
• Expertise in network security concepts and technologies, including firewalls, VPNs (IPSEC, SSL), PKI, and intrusion prevention systems
• Extensive, hands-on background in SASE and SD-WAN technologies.
• Cloud & Deployment Fluency: Significant exposure to solutions deployed across major Public Clouds (e.g., AWS, Azure, GCP) and Private Clouds
• Proven track record of leading, managing, and implementing successful, high-impact technical projects
• Operational Background: Proven experience working in Security, Network, and/or IT Operations environments
• Experience developing and implementing Technical Support strategy and successfully mentoring Senior Technical Staff
• Automation & AI Skills: Demonstrated experience applying AI/ML concepts to operational workflows or support processes for tangible business outcomes
• Expertise with scripting languages (e.g., Python) for Automation and utilizing effective tools to achieve Case Avoidance and Deflection targets
• Soft Skills & Authority: Exceptional communication skills with the ability to articulate complex technical concepts clearly and persuasively to both highly technical and non-technical executive audiences.
• Proven ability to influence product direction by effectively collaborating with Product Management and Engineering teams

All your information will be kept confidential according to EEO guidelines.

Responsibilities:

Responsible for the full sales cycle to the Drivers:

lead conversation; data validation; identifying the driver's needs; suggesting the best package and closing deals by a monthly target.

The role will also include drivers training as a part of the deal closing and quality assurance and initial follow-ups and possible outbound activities.

• At least 2-3 year experience in B2C Telemarketing /Sales
• Managing sales process via Sales force - advantage
• High negotiating capabilities
• Ability to create outbound
• Working independently based on targets and goals
• Ability to gain trust and confidence with the different customers
• Ability to adjust quickly to a changing environment
• Strong ”can do” approach
• Strong oral and written communication skills

Working Hours:

• Shift work, 24/7 availability.: Morning: 6am-14pm, Afternoon:14pm-22pm, Night: 22pm-6am
• This position is highly suitable for students.

• Previous experience in customer service is an advantage.
• Strong customer service orientation.
• High level of motivation.
• Excellent interpersonal skills.
• Presentable appearance.
• Fluency in both spoken English and Hebrew.
• Availability for a minimum of 4 shifts per week.