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Technology Project Manager jobs in Ireland

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1,496 jobs found
Today
PP

PayPal Enterprise Servicing Manager – German Ireland, Dublin

Limitless High-tech career opportunities - Expoint
Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships. Creates and implements communication strategies that promote clarity and engagement....
Description:

What you need to know about the role:
This German-speaking individual acts as the first point of contact for all servicing requests and advocates for their assigned portfolio of accounts.


Essential Responsibilities:

  • Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
  • Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
  • Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
  • Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
  • Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
  • Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
  • Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
  • Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
  • Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
  • Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
  • Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
  • Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

  • 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

  • Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service

  • Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs)

  • Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction

  • Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)

  • Resolve merchantdisputes/adjudications,including process documentation and communication

  • Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents

  • Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.

  • Manage case reviews, provide account support and configuration, handle compliance and risk documentation

Qualifications:

  • Fluency in verbal and written German.

  • Experience delivering client-focused solutions that meet customer needs

  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

  • Experience in Looker, Tableau, other data visualization tool, or willingness to learn

  • Prior payments industry experience preferred

  • Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions

  • Experience successfully navigating matrixed, cross-functional team environments

  • Ability to work at pace and tenaciously pursue resolution of complex issues

  • Bias towards action and desire for continues learning and development

Our Benefits:

Any general requests for consideration of your skills, please

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Yesterday
EY

EY Financial Accounting Advisory Services FAAS - Assistant Mana... Ireland

Limitless High-tech career opportunities - Expoint
At least with Bachelor’s degree. 3 – 7 years of relevant work experience with E-commerce platform (OBS or non-OBS). Experience in E-commerce, online marketing, and client relationship management or project...
Description:



1. Provide comprehensive support for clients' E-Commerce business operations and initiatives.
2. Work in tandem with global cross-functional teams to refine E-Commerce platform operations. Support the integration of new technologies and tools to enhance e-commerce capabilities.
3. Analyze technical and functional tickets to understand requirements and facilitate effective communication between client and Module teams.
4. Take ownership of unique requests related to regional specificities that fall outside the standard tracking framework.
5. Identify and address issues and obstacles faced by the subsidiary client, effectively resolving matters of low to medium complexity with the involvement of stakeholders. Possesses the autonomy to escalate situations as necessary.
8. Generate and share regular and irregular reports about issues raised by client.
9. Take the lead in rolling out new features through end-to-end support, from clarifying subsidiary requirements to hyper care.
10. Participate in sales strategies and discussions with the Regional Office and subsidiary to drive growth and enhance customer experience.


• At least with Bachelor’s degree
• 3 – 7 years of relevant work experience with E-commerce platform (OBS or non-OBS)
• Experience in E-commerce, online marketing, and client relationship management or project management.
• Experience with E-Commerce platform operations is a bonus.
• Must have hands-on experience with e-commerce platform - Magento (Experience with AEM, ECS or GERP are advantageous)
• Familiarity with service/ticket management tools such as Jira or Confluence.
• Familiarity with Project management tools
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with a talent for building rapport with clients and team members.
• Detail-oriented with a proactive approach to problem-solving and process improvement. Willing to work in shifts to support global operations.


• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Chance to work with a global leader in consulting services and innovative solutions.


You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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These jobs might be a good fit

Yesterday
EY

EY Tax Senior Manager -Dublin/Cork/Galway/Limerick/Waterford Ireland

Limitless High-tech career opportunities - Expoint
Responsibility for proactive management of both compliance and advisory work for clients. Assisting in the provision of advice to clients on a range of larger and/or multidisciplinary advisory projects. Building...
Description:

General Information

Full-Time – Permanent


Key Responsibilities

  • Responsibility for proactive management of both compliance and advisory work for clients.
  • Assisting in the provision of advice to clients on a range of larger and/or multidisciplinary advisory projects.
  • Building and managing client relationships and providing high levels of client service.
  • Liaising with clients, Revenue Authorities and other external stakeholders.
  • Developing relationships within the firm to build a strong network.
  • Identifying and developing business opportunities to generate growth within the firm leveraging the latest technologies available.
  • Mentoring and developing more junior members of the team.

Skills And Attributes For Success

  • Demonstrate a high level of technical competence and keen ambition to develop further.
  • Client focused and commercially aware.
  • Practical / business driven approach.
  • Experience in managing a large compliance portfolio and the successful delivery of tax services to clients.
  • Excellent team leader and player - ability to integrate and build effective relationships at all levels.
  • Ability to leverage strong client relationships and professional networks.
  • Excellent communicator, both written and oral.
  • Project management skills, plan and prioritize work, meet deadlines.

To qualify for the role you must be

  • AITI qualified with 2 years’ relevant PQE.
  • Good working knowledge of Corporation Tax in Ireland or internationally.

Ideally, you’ll also have

  • Accounting qualification would be desirable but not obligatory.

What we look for

  • Someone interested in joining a dynamic team who wants to develop their business tax expertise and broaden their experience in a fast moving, technology enabled business world.
  • A team player with a strength in coaching and developing.
  • A good work ethic and openness to new challenges.
  • Commercial awareness and ability to develop business opportunities in order to generate growth within the firm.
  • Excellent communicator with an aptitude to build and manage key client relationships and internal network.

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

  • Support and coaching from some of the most engaging colleagues around.
  • Opportunities to develop new skills and progress your career.
  • The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

  • Hybrid Working
  • Pension/Discounted Health Insurance
  • Web Doctor
  • Purchase of Additional Annual Leave
  • Free Gym Membership
  • Travel Pass
  • Maternity & Paternity Leave
  • Bike to Work Scheme
  • Referral Bonuses & Recognition Awards
  • Tech MBA paid by EY

Career Progression

  • When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
  • Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
  • As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
  • We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

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These jobs might be a good fit

Yesterday
EY

EY UKI Technology Consulting- Digital Manufacturing Senior Cons... Ireland

Limitless High-tech career opportunities - Expoint
Customer Relations – support the relevant stakeholders in understanding, managing, and achieving customer expectations. Project Execution – take ownership of the Engineering activities on all allocated work packages and proactively...
Description:

Available for Work Visa Sponsorship: No

Full-Time – Permanent

Your key responsibilities

  • Customer Relations – support the relevant stakeholders in understanding, managing, and achieving customer expectations.
  • Project Execution – take ownership of the Engineering activities on all allocated work packages and proactively utilize methodologies, resources, and techniques for minimizing the execution cost, whilst maintaining the requisite schedule and quality standard.
  • Project Management – provide the necessary information to relevant stakeholders & ensure that they are fully informed of resource requirements, progress, and areas of risk for the allocated work.
  • Communications – ensure that team members, inclusive of any third parties, are provided with all necessary and relevant information – details of scope, schedule, technical specifications, and quality standards – to effectively deliver their allotted work.
  • Scope control – fully understand the scope of work within their portfolio, ensure that it is delivered to the requisite quality, budget and schedule and that the relevant Lead Engineer is fully informed, at the earliest opportunity, of any customer-initiated changes in scope.
  • Quality control – ensure that all Engineering activities are undertaken in accordance with the Company’s quality control processes and that the relevant standard is achieved.
  • The business reserves the right to make reasonable adjustments in line with business requirements.

Skills and attributes for success

  • 2+ years of relevant experience in the below -
  • Experience in Digital lean
  • Worked on value stream mapping
  • Experience on any of the digital transformation solutions
  • Customer Focus
  • Technically Savvy
  • Be able to Collaborate at all levels.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

  • Pension
  • Maternity & Paternity leave
  • Discounted health insurance
  • Bike to work Scheme
  • Web Doctor - Free unlimited online GP consultations for you and your family
  • Recognition Awards
  • The purchase of additional annual leave
  • Cash incentives for referrals
  • Hybrid Working
  • Work Mobile
  • Free Gym membership
  • TECH MBA paid by EY
  • Travel Pass

Career Progression

  • When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
  • Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
  • As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
  • We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Show more

These jobs might be a good fit

Yesterday
EY

EY FS Risk Consulting - Actuarial Non-life Senior Manager Dubli... Ireland

Limitless High-tech career opportunities - Expoint
Reserving. Solvency II. IFRS 17. Financial reporting. Reinsurance & capital management. Enterprise Risk Management. Financial and actuarial transformations. Internal model approval support. Due diligence. Actuarial Senior managers are involved in...
Description:

General Information

Available for VISA Sponsorship:Yes


Contract Type:Full Time - Permanent

We offer a wide range of services, providing a mix of business consulting and assurance assistance to clients on:

  • Reserving
  • Solvency II
  • IFRS 17
  • Financial reporting
  • Reinsurance & capital management
  • Enterprise Risk Management
  • Financial and actuarial transformations
  • Internal model approval support
  • Due diligence

Your Key Responsibilities:

  • Actuarial Senior managers are involved in the successful delivery and management of actuarial and multidisciplinary projects, including both the relationship with clients and the performance of the internal EY team.
  • The successful candidate will be expected to drive the production of client deliverables, with an emphasis on quality and teaming. They will have a responsibility for assisting with the management and development of more junior colleagues.
  • They will have a number of areas of technical excellence, participating in the research and development required to support the growth of these fields of expertise. They will be expected to adopt an account management mind-set, identifying client specific needs. They will be able to positively promote the EY strategy, services and values.
  • They must be confident and credible in taking the lead in client interactions and in building market profile.
  • They will work across a broad range of projects both as part of the assurance and business consulting practices. They will look to develop their EY network through working on multi-disciplinary projects across different service lines.

Skills and Attributes for Success

To qualify for the role you must have:

  • Previous experience in managing teams and delivering projects
  • Demonstrated ability in problem solving and managing multiple tasks
  • Excellent communication skills, both in written and oral format
  • Focus on deadlines, discipline and process, yet flexible and pragmatic
  • Professional attitude and demeanour
  • Confident dealing with clients

Technical Skills:

  • Qualified Actuary, with a minimum of 8 years PQE and over 10 years of total experience in non-life insurance/reinsurance or non-life consultancy, preferably with IFRS 17 or related experience
  • Excellent technical and analytical skills
  • Non-life actuarial software experience (e.g. RESQ, WinRes, Arius)
  • Awareness of and interest in the challenges facing the non-life insurance industry

Ideally, you’ll also have

Previous experience in at least two of the following areas:

  • IFRS 17
  • Solvency II
  • Financial reporting
  • Capital and Risk Management

What we look for

  • Someone who is passionate about reaching their full potential and excelling in their career
  • Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
  • Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

  • Pension
  • Discounted Health Insurance
  • Web Doctor – Free unlimited online GP Consultations for you and your family
  • The purchase of additional annual leave
  • Hybrid Working
  • Free Gym Membership
  • Travel Pass
  • Maternity & Paternity Leave
  • Bike to Work Scheme
  • Recognition Awards
  • Cash incentives for Referrals
  • Work Mobile
  • Tech MBA paid by EY
  • Wellness rooms available in some offices

Career Progression:

  • When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
  • Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
  • As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
  • We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.

Show more

These jobs might be a good fit

Yesterday
EY

EY UKI Technology Consulting - Intelligent Automation Assistant... Ireland

Limitless High-tech career opportunities - Expoint
Intelligent Automation Solution design. Designing, building, deploying and managing automation solutions using industry leading software like Blue Prism and UiPath as well as solutions build using other technologies such as...
Description:

Your key responsibilities

• Intelligent Automation Solution design

• Designing, building, deploying and managing automation solutions using industry leading software like Blue Prism and UiPath as well as solutions build using other technologies such as python.

• Engaging with clients at all levels across the organisation both business & technology functions

• Nurturing long-term trusted advisor relationships

• Training and managing junior staff and client staff, including quality assurance of client deliverables

• Sensitively responding to client requirements and providing subject matter expertise

• A pragmatic adaptable problem solver that embraces the challenge of defining innovative solutions to unique problems

• Dedicated, quick learner that continuously builds capability in own skill set and can master key technical, functional and professional skills.

• Proficient in: written and verbal communication, presentation, client service and technical writing skills,

• Interest in further developing and integrating operations with technology skills

• Comfortable researching client inquiries and emerging issues, including regulations, industry practices, and new technologies

Key requirements

• As a minimum, a bachelor’s degree in Engineering, Technology or related fields

• Minimum of 4 years of relevant experience in consulting, business analysis, project management or development in the area of Intelligent Automation

• Proficiency or certification in Microsoft Power Platform, Microsoft Office tools, Blue Prism, UiPath, Automation Anywhere and/or other relevant tools

• Strong analytical and problem-solving skills, with the ability to work on complex projects and deliver actionable insights



EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Show more

These jobs might be a good fit

Yesterday
EY

EY UKI Technology Consulting - Salesforce Technical Ireland

Limitless High-tech career opportunities - Expoint
Location: Dublin. Available for Work Visa Sponsorship: Yes. Business area: Technology Consulting (Salesforce). Contract type: Permanent. Collaborate with other architects, business analysts, and developers to assess business requirements and translate...
Description:

General information

  • Location: Dublin
  • Available for Work Visa Sponsorship: Yes
  • Business area: Technology Consulting (Salesforce)
  • Contract type: Permanent

Your key responsibilities

  • Collaborate with other architects, business analysts, and developers to assess business requirements and translate them into effective technical solutions within Salesforce and nCino platforms.
  • Assist in the architectural planning, design, and implementation of Salesforce solutions, ensuring adherence to best practices and technical standards.
  • Develop a thorough understanding of the nCino Banking Operating System and its integration with Salesforce, with the ability to leverage its functionality to meet business needs.
  • Participate in code reviews to maintain high development standards and to ensure scalability and functionality of the solutions.
  • Contribute to the development of customizations, integrations, and data migration strategies.
  • Create and maintain technical documentation, including design documents, process flows, and deployment guides.
  • Stay current with new Salesforce and nCino features and functionality to recommend improvements and innovations.
  • Aid in troubleshooting and resolving technical issues during development, testing, and post-deployment stages.
  • Work closely with stakeholders to ensure that the final product aligns with business requirements and expectations.
  • Engage in continuous learning and professional development to grow expertise in Salesforce and nCino.


To qualify for the role, you must have:

  • A bachelor’s degree in computer science, Software Engineering, Information Technology or a related field.
  • 8+ years of experience with Salesforce development and administration.
  • Experience with nCino Banking Operating System.
  • Understanding of Salesforce architecture and knowledge of Salesforce best practices and guidelines.
  • Proficiency in Salesforce programming languages (Apex, Visualforce, Lightning Web Components).
  • Familiarity with Salesforce integration patterns and experience with Salesforce APIs.
  • Excellent problem-solving and analytical skills.
  • Strong interpersonal and communication skills, with the ability to present complex technical information to non-technical stakeholders.
  • Ability to work collaboratively in a team environment as well as independently.

Ideally, you will also have:

  • Platform Developer II Certification
  • nCino Certification


We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues around.
  • Opportunities to develop new skills and progress your career.
  • The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

  • Pension
  • Maternity & Paternity leave
  • Discounted health insurance
  • Bike to work Scheme
  • Web Doctor - Free unlimited online GP consultations for you and your family
  • Recognition Awards
  • The purchase of additional annual leave
  • Cash incentives for referrals
  • Hybrid Working
  • Work Mobile
  • Free Gym membership
  • TECH MBA paid by EY
  • Travel Pass
  • Wellness rooms Available in some offices


Career Progression

  • When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
  • Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
  • As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
  • We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.



We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships. Creates and implements communication strategies that promote clarity and engagement....
Description:

What you need to know about the role:
This German-speaking individual acts as the first point of contact for all servicing requests and advocates for their assigned portfolio of accounts.


Essential Responsibilities:

  • Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
  • Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
  • Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
  • Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
  • Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
  • Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
  • Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
  • Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
  • Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
  • Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
  • Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
  • Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

  • 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

  • Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service

  • Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs)

  • Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction

  • Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)

  • Resolve merchantdisputes/adjudications,including process documentation and communication

  • Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents

  • Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.

  • Manage case reviews, provide account support and configuration, handle compliance and risk documentation

Qualifications:

  • Fluency in verbal and written German.

  • Experience delivering client-focused solutions that meet customer needs

  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

  • Experience in Looker, Tableau, other data visualization tool, or willingness to learn

  • Prior payments industry experience preferred

  • Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions

  • Experience successfully navigating matrixed, cross-functional team environments

  • Ability to work at pace and tenaciously pursue resolution of complex issues

  • Bias towards action and desire for continues learning and development

Our Benefits:

Any general requests for consideration of your skills, please

Show more
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Technology Project Manager job opportunities in the Ireland area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.