Operations Analyst jobs in Ireland
Bank Of America AML Refresh Operations – Unit Manager Ireland, Dublin
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Responsibilities:
- Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.
- Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.
- Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
- Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
- Managing the performance and productivity of Refresh Teams.
- Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
- Ensure cases requiring remediation are completed within service level agreements.
- Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
- Support business with KYC related queries and requests.
- Participate in remediation items aligned to internal/external Audits.
- Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.
- Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.
What we are looking for:
- Previous experience leading operations and production teams.
- Proven executive presence and communication skills (both oral and written).
- Experience performing in a process-oriented production environment within a continuous improvement framework.
- Proven ability to work in a team environment, organise work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
- Analytical and data driven with a process first mindset.
- Ability to contribute to our Operational Excellence culture and framework.
- Ability to accurately and concisely present information to teams, management, and senior leaders
- Good balance between strategic and tactical thinking; execution and results driven)
- Ability to problem solve and enable teams to drive production effectively.
- Able to identify and document opportunities to streamline process.
Skills that will help (optional):
- Experience in related fields (AML/KYC, Risk, Compliance)
- Risk and Controls Management
- Quality Assurance
- Data and Trend Analysis tools
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement and Strategic Thinking
Benefits of working at Bank of America Ireland
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
- Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
- Use of a flex fund to use towards benefits
- Access to free counselling through an Employee Assistance Programme and virtual GP services
- Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
These jobs might be a good fit
EY FS Technology Consulting - Business Analyst Ireland
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General Information
Available for VISA Sponsorship:Yes
Contract Type:Full Time - Permanent
When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.
Your Key Responsibilities
We are seeking a highly skilled and experienced Business Analyst with an expertise in Channels and mobile technology and a strong background in CRM (Customer Relationship Management) solutions. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective channel strategies and solutions that enhance customer engagement and drive business growth.
- Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.
- Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.
- Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions.
- Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.
- Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices.
- Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.
- Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.
- Have experience in using collaboration tools like confluence and JIRA
- Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.
To qualify for the role, you must have:
- Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field.
- Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions.
- Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies.
- Strong understanding of CRM best practices and industry standards.
- Proven experience in requirements gathering, process mapping, and business process reengineering.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Experience with Agile methodologies and tools such as Confluence, JIRA or Azure DevOps.
- Relevant certifications in CRM solutions and Business Analysis are a plus.
- Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.
Domain Areas:
- Channels
- Digital platforms and CRM
- Open and Core Banking
- Insurance and healthcare
Products:
- Salesforce – Sales, Marketing, Health, Service, Analytics clouds etc.
- Microsoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight apps etc.
- HubSpot CRM
- Content management solutions
- Tealium / other customer data platforms
Have working experience one or more of the following tools:
- MS Office, Visio
- Jira, Confluence
- SQL, XML
- MS Visual Studio
Ideally, you’ll also have experience in one or more of the following:
- Have ability to deal with ambiguity and uncertainty
- Experience with process designs and modelling
- Conducting Workshops and interviews
- Have ability to build and manage relationships across business and technology stakeholders
What we look for
- Someone who is passionate about reaching their full potential and excelling in their career
- Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
- Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
- Pension
- Discounted Health Insurance
- Web Doctor – Free unlimited online GP Consultations for you and your family
- The purchase of additional annual leave
- Hybrid Working
- Free Gym Membership
- Travel Pass
- Maternity & Paternity Leave
- Bike to Work Scheme
- Recognition Awards
- Cash incentives for Referrals
- Work Mobile
- Tech MBA paid by EY
- Wellness rooms available in some offices
Career Progression:
- When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
- Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
- As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
- We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
Inclusion & Diversity
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
EY FS Technology Consulting - Business Analyst Ireland
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General Information
Available for VISA Sponsorship:Yes
Contract Type:Full Time - Permanent
When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.
Your Key Responsibilities:
We are seeking a highly skilled and experienced Business Analyst with an expertise in Payments and Cards. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective banking and/or credit solutions.
- Work with FS clients to develop and prioritise requirements (epics and user stories) in payments and cards domain.
- Work with FS clients to develop supporting design documentation e.g. process maps, decision papers, customer journey artefacts, business cases.
- Have experience in using collaboration tools like confluence and JIRA.
- Help clients align project outcomes with technology/business strategy by acting as an intermediary between business and technology stakeholders.
- Work with Product owner and scrum team members to drive your requirements (epics and user stories) through the full delivery lifecycle (design, build, test and deploy)
- Prepare, review, and analyse testing / test phase outputs e.g. test scenarios, defect triage etc.
- Resolve moderate to high complexity issues that occur during the functional design process.
- Become a subject matter resource for Payments and/or Cards domain.
- Be a key team player in supporting other project deliverables e.g. training, non-functional testing, data mapping.
- Stay abreast of the latest payment industry trends to drive innovation within the company.
- Mentor and support team members, fostering a culture of continuous learning and development.
To qualify for the role, you must have:
- 5+ years of strong experience in business analysis, requirement elicitation and writing epics and user stories with a focus on payment and cards systems.
- Strong experience in stakeholder management
- Have knowledge and proven experience of working with IT Software Development Lifecycle methodologies (SDLC) including Waterfall & Agile
- Excellent understanding of European payments schemes e.g. SEPA.
- Excellent communication, and interpersonal skills.
- Ability to work effectively in a fast-paced, agile environment.
- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.
- Have a strong academic record including a third level degree, preferably in IT or relevant field.
- Agile certification (CSPO) and/or BA certifications e.g. IIB
Domain Areas:
- Payments
- Cards
- Channels
- Open Banking
Products:
- FIS Open Payments Framework
- Finastra Global PayPlus
- Dovetail Payments
Have working experience one or more of the following tools:
- MS Office, Visio
- Jira, Confluence
Ideally, you’ll also have experience in one or more of the following:
- Have ability to deal with ambiguity and uncertainty
- Experience with process designs and modelling
- Conducting Workshops and interviews
- Have ability to build and manage relationships across business and technology stakeholders
What we look for
- Someone who is passionate about reaching their full potential and excelling in their career
- Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
- Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
- Pension
- Discounted Health Insurance
- Web Doctor – Free unlimited online GP Consultations for you and your family
- The purchase of additional annual leave
- Hybrid Working
- Free Gym Membership
- Travel Pass
- Maternity & Paternity Leave
- Bike to Work Scheme
- Recognition Awards
- Cash incentives for Referrals
- Work Mobile
- Tech MBA paid by EY
- Wellness rooms available in some offices
Career Progression:
- When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
- Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
- As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
- We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
Inclusion & Diversity
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
Bank Of America Tax Operations Analyst Ireland, Dublin
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Role Description:
This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.
Responsibilities:
Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.
Coordinate globally with colleagues.
Service tax related client inquiries and escalations particularly for the Prime Brokerage business.
Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.
What we are looking for:
Proficient in Microsoft applications, in particular excel.
Efficient reconciliation and problem solving skills
Efficient organizational and analytical problem-solving skills.
Excellent written and verbal communication skills.
Skills that will help (optional):
Ability to multitask and work independently in a fast-paced environment.
Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.
Excellent people management skills.
Ireland
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
Use of a flex fund to use towards benefits
Access to free counselling through an Employee Assistance Programme and virtual GP services
Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
These jobs might be a good fit
Google Program Manager Submarine Network Commercial Operations Ireland, Dublin
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- Bachelor's or Master’s degree in Finance, Accounting, Economics, or Business, or equivalent practical experience.
- 2 years of experience in program or project management.
- Experience in commercial operations, vendor management and vendor negotiations, including agreement management.
- Experience with networking or data center operations agreements.
Preferred qualifications:
- 2 years of experience managing cross-functional or cross-team projects.
- Experience in a global financial and commercial operations environment.
- Experience in the networking/telecom specifically with Telecom Expense Management (TEM).
These jobs might be a good fit
Google Child Safety Analyst Responsible AI Testing Ireland, Dublin
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- Bachelor's degree or equivalent practical experience.
- 4 years of experience in Trust and Safety Operations, data analytics, policy, cybersecurity, product policy, privacy and security, legal, compliance, risk management, intel, content moderation, AI testing or other relevant environment.
Preferred qualifications:
- Experience in business process analysis, operations management or global program management, or leading cross-functional process improvements.
- Understanding of AI systems, machine learning, and their potential risks or experience working with Google's products and services, particularly GenAI products.
- Ability to think and identify emerging threats and vulnerabilities and have experience using data to provide solutions and recommendations.
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
- Excellent problem-solving, critical thinking skills and attention to detail in an ever-changing environment and ability to work independently and with a high degree of initiative.
These jobs might be a good fit
Amazon Data Center Operations Manager Night Shift Ireland, Dublin
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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.This role is a night shift position, and will maintain a schedule of Monday through Friday, 8pm-5am. This role will also periodically have on-call manager responsibilities that will exist outside of standard working hours.Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
- 2+ years of experience managing people in a technical environment.
- 2+ years of experience with Networking, or Computer hardware.
Preferred Qualifications
- In-depth knowledge of Linux systems administration, Networking and knowledge of cabling best practices
- In-depth hardware architectures knowledge and troubleshooting experience
- Experience with system management tools and client/server environments
- Technical writing experience and prior project management experience
These jobs might be a good fit
Share
Responsibilities:
- Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.
- Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.
- Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
- Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
- Managing the performance and productivity of Refresh Teams.
- Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
- Ensure cases requiring remediation are completed within service level agreements.
- Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
- Support business with KYC related queries and requests.
- Participate in remediation items aligned to internal/external Audits.
- Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.
- Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.
What we are looking for:
- Previous experience leading operations and production teams.
- Proven executive presence and communication skills (both oral and written).
- Experience performing in a process-oriented production environment within a continuous improvement framework.
- Proven ability to work in a team environment, organise work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
- Analytical and data driven with a process first mindset.
- Ability to contribute to our Operational Excellence culture and framework.
- Ability to accurately and concisely present information to teams, management, and senior leaders
- Good balance between strategic and tactical thinking; execution and results driven)
- Ability to problem solve and enable teams to drive production effectively.
- Able to identify and document opportunities to streamline process.
Skills that will help (optional):
- Experience in related fields (AML/KYC, Risk, Compliance)
- Risk and Controls Management
- Quality Assurance
- Data and Trend Analysis tools
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement and Strategic Thinking
Benefits of working at Bank of America Ireland
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
- Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
- Use of a flex fund to use towards benefits
- Access to free counselling through an Employee Assistance Programme and virtual GP services
- Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
These jobs might be a good fit
