Customer Service jobs in Ireland

General Information

Available for VISA Sponsorship:Yes

Full-Time – Permanent

Your Key Responsibilities:

• Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery
• Exceptional problem-solving ability including logical reasoning, creative thinking and the ability to untangle complex issues for improving existing business processes and workflows
• Understand EY’s service offerings and actively support in delivering across our range of services
• Partner with our clients to understand their business objectives, processes, and pain points, and translate them into comprehensive functional requirements
• Conduct workshops and interviews with key stakeholders to gather and document business requirements, process flows, use cases, and user stories
• Ability to communicate complex ideas effectively, both verbally and in writing
• Highly organised and able to multitask to consistently deliver high-quality deliverables on time
• Helping to shape creative and innovative solutions to address client issues
• Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required
• Working confidently with clients, to support building believed relationships
• Stay abreast of latest Financial Service industry trends to drive innovation

To qualify for the role, you must have:

• Degree qualified and have relevant professional experience; experience working on major transformation programmes is preferred.
• Have ability to deal with ambiguity and uncertainty
• Ability to quickly grasp complex business problems and develop appropriate solutions
• Minimum of 3 years in delivering change
• Be experienced of full project lifecycle from concept through to implementation
• Understanding of trends and implications on the Financial Services industry
• Be adept at overcoming issues and barriers
• Be professional, quickly establishing personal credibility
• Have strong personal impact and resilience and be able to influence clients and stakeholders to gain support for major changes and key decisions
• Strong verbal and written communication, with experience in presenting to stakeholders

Ideally, you will also have

• Previous experience in Consulting or relevant industry experience in a Financial Institution
• Strong academic record including a relevant third level qualification
• Strong analytic and workshop facilitation skills
• Proven experience in developing structured presentations using PowerPoint and analytic skills using Excel
• Lean six sigma qualification is an advantage
• Project Management and/or Agile certification is an advantage

What we look for

• Someone who is passionate about reaching their full potential and excelling in their career
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
• Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted Health Insurance
• Web Doctor – Free unlimited online GP Consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Recognition Awards
• Cash incentives for Referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

Career Progression:

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.

General Information

Available for VISA Sponsorship:Yes

Full-Time – Permanent

Your Key Responsibilities:

• Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery
• Understand EY’s service offerings and actively identify opportunities to better serve clients across our range of services
• Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking, and lean process improvement to help our clients drive profitability and performance improvement through their business operations
• Identify areas for process improvement across existing ways of working be it system, process, or people changes
• Effectively analyse and define business requirements through stakeholder engagement and reviewing existing processes
• Manage people and project teams & engage directly with senior client stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions.
• Be involved in projects across the end-to-end project lifecycle, from business case development to project execution and close-out.
• Ability to communicate complex ideas effectively, both verbally and in writing
• Help identify problems, opportunities and ideate methods for improving existing business processes and workflows
• Helping to shape creative and innovative solutions to address client issues
• Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required
• Demonstrated ability to manage, supervise and develop others, effectively communicate, manage budgets, timelines, and plans, manage client expectations, deliver quality projects
• Working confidently with clients, to support building 'believed advisor' relationships
• Stay abreast of latest Financial Service industry trends to drive innovation

To qualify for the role, you must have:

• Excellent client relationship management skills, gained through prior consulting roles or within financial services / technology organisations
• Minimum of 8-10 years in delivering transformation programmes in Financial Institutes
• Strong verbal and written communication, with experience in presenting to key senior stakeholders
• Understanding of trends and implications on the Financial Services industry
• Be professional, quickly establishing personal credibility and demonstrating expertise

Ideally, you will also have

• Strong numeric analysis, presentation, Process Mapping, and requirement-gathering skills
• Proven analytic and workshop facilitation skills
• Experience in applying best practice Business and Process Analysis techniques
• Proven experience in developing structured presentations using PowerPoint and analytic skills using Excel
• Proven track record of leading teams
• Lean six sigma and/or BCS training/certification an advantage
• Project Management and/or Agile certification is an advantage

What we look for

• Someone who is passionate about reaching their full potential and excelling in their career
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
• Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted Health Insurance
• Web Doctor – Free unlimited online GP Consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Recognition Awards
• Cash incentives for Referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

Career Progression:

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.