Account Specialist jobs in Ireland

Role Description:

Whether you’re already working within Treasury Management or have had exposure to electronic operational cash management - if you’re a client professional looking to develop a career in banking then we’d love to hear from you. We’re particularly interested in those with stakeholder management skills and who are used to working in a fast-paced environment.

Responsibilities:

• Project managing the implementation of treasury solutions with new and existing clients to Bank of America - covering core product solutions / service offerings

• Working in partnership with the client to create and agree an implementation delivery timeline, clearly communicate the project status; identify issues, resolution steps and deadlines

• Coordinating with internal Business Partners as necessary

• Attending conference calls where specific cash management and client knowledge will assist with the execution of the solution

• Providing support and guidance to Sales Officers where required/requested during the sales process

• You will have an extensive number of years experience within a project management role

• Being able to demonstrate extensive experience with client facing roles, both orally and written, preferably within a similar client servicing function.

• Experience dealing with corporate clients at all levels in a positive and professional manner, with the ability to work under pressure

• Experience in Treasury Management products

• Project management/process coordination experience concentrating on cash management solutions for corporate organisations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM)

Skills that will help:

• Self motivating, flexible, and able to work independent of direct supervision

• Problem solving/analytical and organizational skills

• General PC, Windows and Excel Knowledge

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Essential Responsibilities:

• Handle inbound calls to and from customers regarding their outstanding balances.
• Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
• Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
• Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
• Maintain accurate and detailed records of customer interactions and payment agreements in the system
• Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
• Stay informed about company policies, procedures, and industry regulations related to collections.
• Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

• 1 year of relevant experience

Our Benefits:

Any general requests for consideration of your skills, please

Corporate Title: Up to VP

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Responsibilities:

• You will have proven experience in drafting communications and presentation materials intended for senior audiences
• You will have experience in a Risk, Compliance or Audit Environment
• You will perform independent risk assessments based on key risk and environmental risk.
• You will present findings and opinions to senior management
• You will assist the Line of Business with development or enhancement of control policies and procedures
• You will understand root cause, make recommendations for improvements to operational processes and facilitate any changes.
• You will collate SPI control documentation from the Line of Business throughout the year, as process/controls/staffing changes occur.

What we are looking for:

• You will have good organizational, planning, communication, and presentation skills with attention to detail.
• You will have excellent project management skills.
• You will be a self-starter with the ability to influence, build trusted relationships, deal constructively with conflict, and adapt to a fast-paced environment involving multiple and simultaneous deliverables
• You will be Self-motivated and able to work unsupervised. You will be able to manage own time and know when to escalate
• You will have the ability to work under pressure in a team environment

Additional Skills:

• Broad exposure to the front to back processes across Global Markets Operations an advantage.
• Proven experience in drafting communications and presentation materials intended for senior audiences is essential.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Ability to communicate in English and Ukrainian fluently to manage client relationships in the region.

• Experience strategically assessing and achieving agency/client success via sales techniques, including effective questioning, objection handling, compelling narratives, storytelling, and engaged selling.
• Knowledge of online marketing strategy and tactics with expertise in managing digital advertising campaigns with a focus on performance marketing.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
• Ability to own a portfolio in an advertising or media sales context in Ukraine and consistently meet quotas to drive growth.
• Demonstrated ability to build compelling narratives and utilize storytelling as a client engagement strategy.

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in digital media, sales, marketing, or product roles.
  
• 2 years of experience with programmatic advertising, display advertising, and video advertising.
• Experience with sales pitching and sales strategy in addition to presenting to executive audiences.
• Ability to communicate in English and Italian fluently for client and stakeholder relationships.

• Experience in managing complex clients in export business.
• Knowledge of programmatic advertising and DV360 platform from a media and tech angle.
• Knowledge of media agency and a clear understanding of the market landscape.
• Strong project management skills in overseeing multiple, simultaneous solutions executed by support teams, with the ability to work collaboratively on projects in a cross-functional team setting, both internally and externally.
• Demonstrated strategic and analytical sales approach on large complex clients.

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative business, business development, online media environment, or marketing role.
• Ability to communicate in Hebrew and English fluently to support client relationship management in the region.

• Certification in Google Digital Workshop.
• Experience with Google Ads and online advertising.
• Ability to own a portfolio in an advertising or media business in Israel, and achieve quotas to drive growth.
• Ability to multi-task and manage multiple projects while paying attention to details.
• Ability to build narratives and utilize storytelling as a client engagement strategy.
• Ability to collaborate with stakeholders internally and externally.