Writer jobs in Germany

What you'll do

As a member of this user assistance team, you're responsible for the UA content of your scrum teams. This includes:

• Researching and defining terminology
• Editing user interface texts to ensure usability and that the texts conform to SAP’s standards
• Planning, researching, and writing the documentation (such as context-sensitive help, user guides) required by SAP’s customers. You will also be required to create product videos, and at times blog about a specific feature.
• Interactions with SAP’s customers, and partners on UA projects, where relevant
• Being the user's advocate on your scrum teams
• Help your teams move SAP's AI strategy forward

What you bring

• Technical writing experience is beneficial, but not required
• Excellent written and spoken English skills
• Knowledge of UA tools such as Ixiasoft, and SAP System documentation tools is beneficial
• Curiosity and creativity

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Job Segment:Technical Writer, Cloud, ERP, User Experience, PLM, Technology, Management

You’ll be working closely with product owners, developers, user experience designers, and other UADs to create and enhance user assistance content. And you’ll also work on content initiatives to ensure the highest possible quality of our user assistance offerings.

On a day-to-day basis, you’ll translate complex technical features into easy-to-understand help content, follow guidelines and best practices, collaborate with your peers to support and contribute to the user assistance goals, share and receive constructive feedback with/from peers. And you’ll have a great time with people who love to collaborate and support each other and promote a growth mindset!

What you'll do

• Create new user assistance (UA) content for the SAP Signavio products using DITA-based authoring tools and the SAP Help Portal infrastructure
• Work with stakeholders and UX designers to define terminology and draft and fine-tune UI texts based on guidelines and to achieve the best possible user experience
• Create in-app help as primary contextual help
• Create help content for user guides, administration guides, APIs, and more
• Act as a reviewer for other UADs in the team

What you bring

• 1+ years of experience in producing documentation and user assistance for software products and services
• Excellent communication skills in English, written and spoken (all UA content is created in English)
• A clear, concise writing style and a passion for breaking down complicated things into simple words
• An eye for detail and a passion for delivering quality
• Familiarity with DITA-based content management system would be advantageous
• Experience with GitHub is a plus
• Ability to prioritize competing tasks in a fast-changing environment
• Experience with development teams working in an agile/Scrum mode or in feature-driven, cloud-native development is a plus
• A positive, open-minded, and collaborative personality with strong self-management skills, a proactive approach, and willingness to be a team player

What you will do

• Develop and maintain end-user documentation, API guides, admin guides, and how-to content for SAT tools and OCP.
• Collaborate with developers, product owners, and UX designers to understand technical concepts and translate them into clear, concise content.
• Create structured, reusable documentation using DITA, Markdown, or similar frameworks.
• Maintain and manage documentation in internal portals, Wikis, and documentation platforms (e.g., GitHub, Confluence, or SAP Companion).
• Ensure all documentation meets compliance, accessibility, and localization standards, especially for Sovereign Cloud environments.
• Contribute to release documentation, including feature descriptions, known issues, and change logs.
• Drive continuous improvement of the documentation experience based on user feedback and analytics.
• Support internal training and onboarding by creating supporting materials, FAQs, and technical walkthroughs.

What you Bring

• Proven experience as a Technical Writer/User Assistance Developer, preferably in cloud or enterprise software environments.
• Strong understanding of cloud infrastructure, DevOps, and SaaS products (experience with OCP, AWS, Azure, or OpenStack is a plus).
• Proficiency with documentation tools like DITA CMS, Markdown, Git, Confluence, or Adobe FrameMaker.
• Experience writing for technical and developer audiences, including APIs, CLIs, and configuration guides.
• Familiarity with Agile development processes and collaboration tools like Jira and GitLab.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple documentation streams and deadlines in a fast-paced environment.

Preferred Qualifications

• Knowledge of Sovereign Cloud compliance and regulatory documentation requirements.
• Experience documenting tools related to Infrastructure as Code (IaC), CI/CD, observability, or cloud automation.
• Background in computer science, engineering, or a related technical field.
• Due to the potentially classified nature of our work, you might required to subject yourself to a governmental security clearance process ( )

What We Offer

• A central role in enabling usability and adoption of cutting-edge cloud automation tools.
• A collaborative and diverse team focused on innovation in Sovereign Cloud.
• Competitive compensation and opportunities for professional growth.
• Flexible working environment and supportive culture.

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