Digital Marketing Specialist jobs in Germany

The Function

The Client Outreach team are the front line unit who collaborate with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

• Lead client outreach for periodic KYC refresh and remediation activities.

• Guide clients through CDD/ECDD requirements, including jurisdiction-specific nuances.

• Act as the primary point of contact for clients and internal stakeholders (Bankers, Operations, Risk, etc.).

• Collaborate across functions to resolve KYC-related issues efficiently and effectively.

• Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts.

• Collect and relay client feedback to support continuous improvement of KYC processes.

• Identify and escalate process issues; contribute to solutions that enhance client experience.

• Ensure performance targets are met and exceptions are addressed within required timeframes.

• Maintain full compliance with internal policies, regulatory standards, and data privacy obligations.

Required Skills

• Bachelor’s degree or equivalent work experience; CAMS certification preferred.

• KYC experience in large financial institutions.

• Strong knowledge of global AML/CDD policies and industry best practices.

• Excellent client communication and relationship management skills.

• Highly organized with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

• Fluency in English

• Additional language skills in German, Italian, or French are a strong plus.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

*We're considering candidates based anywhere in Germany, preferably near Berlin, Munich or Frankfurt.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest-growing team where experience meets cutting-edge solutions

• Build and cultivate strong customer relationships, driving business growth within the region.

• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.

• Take full ownership of leading strategic sales campaigns and forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.

• Engage in deep technical discussions beyond standard sales presentations and pitches while translating complex technical cybersecurity solutions into clear business value propositions for customers.

• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.

• Partner with Alliances to develop joint strategies, enhance customer engagement, and deliver innovative solutions for existing and prospective clients.

• Travel domestically as needed to meet with customers and attend key business events.

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to public sector accounts in the cybersecurity industry.

• Extensive platform selling experience in complex sales with multiple buying centers.

• Experience selling SIEM, EDR, or CNAPP (DevSecOps, CloudOps) solutions is highly preferred.

• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations

• Expertise in applying complex solution sales methodologies to drive results.

• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy.

• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams.

• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred

• Willingness to travel domestically as necessary to meet business needs.

• Fluent German & English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

Your Experience

• 3+ years experience in pre-sales/sales engineering within Zero Trust, Networking, Network Security, SaaS Security or SSE/SASE
• Outstanding customer communication and problem-solving skills
• Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
• Solid understanding of NGFW, Network Security, SASE, SD-WAN, CASB, Proxy, DLP and BYOD Solutions
• Advanced knowledge of On-Premise and Cloud-Delivered Network Security Technologies
• High level of German language skills, business fluent in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform. You will play a key role in defining technical solutions that secure a customer’s key business imperatives. You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Cortex solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Your Experience

• 6+ years experience in Security Operations or pre-sales/sales engineering within SIEM, SOAR, SOC, and/or XDR/EDR environments
• Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
• Solid understanding of Security Operations Center processes
• Advanced knowledge of SIEM and/or SOAR solutions
• Scripting experience is a plus - Python preferred
• Business fluent in German and proficient in English

All your information will be kept confidential according to EEO guidelines.