Customer Service jobs in Germany

What You’ll Do

Applied Materials is looking for anto provide overall vision and direction to the(Germany, Austria, Belgium). In this role you will be responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division and headquarters' functional leaders. This Senior Director position resides within the AGS Leadership Team and reports to the European Field Service Executive.

Key Responsibilities

• Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
• Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
• In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
• Must build strong working relationship with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
• Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards.
• Stay knowledgeable of competition and important emerging technologies and standards.
• Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
• Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
• Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories, and practices as well as the changing business environment.
• Business Expertise
• Applies in-depth knowledge of own segment/function, business, and commercial expertise to differentiate itself from the competition.

Leadership

• Leads a business unit through multiple levels of managers across a diverse employee base in multiple cities / countries.
• Can lead through direct management responsibilities and influencing resources that are not directly reporting into the organization.

Problem Solving

• Evaluates key business challenges; directs the development of new or innovative solutions.
• Anticipates challenges.

Impact

• Guided by company strategy and business objectives, impacts results of
• segment/function.
• Interpersonal Skills.
• Influences and negotiates at the top executive levels, with great latitude on outcomes presents and defends complicated or delicate issues.

Experience & Skills

• Preferred, BA/BS in Engineering or Business/Operational Management
• 7-10 years of progressive functional experience, within a complex global company, preferably within Semiconductor Industry. At least 5 years as leader/manager of a Field Services Organization
• Strong Business and Financial Acumen
• Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact.
• Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in software development.
  
• 3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role.

• Master’s degree or PhD in Engineering, Computer Science, or a related technical field.
• 3 years of experience working in a matrixed organization.
• Experience in security or privacy.
• Excellent critical thinking skills.

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience with systems automation, and with systems design and implementation and technical infrastructure (e.g., deployment, maintenance, troubleshooting).
• Experience in TCP/IP and networking concepts (PXE boot, Subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.) and in one or more areas of infrastructure: Linux, Kubernetes, Networking, Storage, etc.
• Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German Classification Act (SÜG).

• Experience as a Customer Solution Engineer.
• Experience in scripting (e.g., Bash, Perl, Python, Ruby, etc.) to help with automation of routine tasks.
• Experience in Site Reliability Engineer or IT production systems engineering.
• Understanding of physical server, storage and network devices.
• Ability to travel internationally up to 25% of the time.
• Excellent relationship-building skills and the ability to empathize with customers.

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5 years of experience working in production distributed environments.
• Experience in TCP/IP and networking concepts (PXE boot, Subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
• Experience in one of the areas of infrastructure (e.g., Linux, Kubernetes, Networking, Storage, etc.).
• Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German Classification Act (SÜG).

• Experience working as a Customer Solution Engineer.
• Experience in Site Reliability Engineer or IT production systems engineering.
• Understanding of physical server, storage and network devices scripting (Bash, Perl, Python, Ruby, etc.) to help with automation of routine tasks.
• Ability to travel internationally up to 25% of the time.
• Excellent relationship-building and problem-solving skills with the ability to empathize with customers and understand their needs.

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in digital media, sales, marketing, or product roles.
  
• Experience identifying and recommending ways to improve product and customer strategy.
  
• Ability to communicate in English fluently in order to work in this client-facing role.

• Experience in mapping L2S processes for LeadGen Customers and activating via DemandGen, PMAX, BroadMatch or other AI-powered ads solutions from Google.
• Experience in an analytical, problem-solving role, with knowledge of Google Ads and Google Marketing Platforms including Google Analytics.
• Experience in Google Marketing Platforms including Google Analytics.
• Understanding of modern measurement framework, related solutions and relevance for advertisers.
• Ability to network, influence, and work across various business functions, with strong people skills.
• Ability to communicate in German fluently in order to work in this client-facing role.

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in program management, client service or management consulting.
• Experience applying cloud technologies to solve business issues within the manufacturing or automotive industries.
• Experience designing and implementing machine learning architectures or data pipelines.
• Experience identifying and developing business oppurtunities in technical sales or consulting, including identifying business and technical requirements, conducting full technical discovery, and architecting client solutions.
  

• Master's degree in Computer Science or related technical field.
• Experience in technical sales or consulting in cloud computing, data analytics, Big Data and AI.
• Experience with aspects of cloud computing (infrastructure, storage, platforms and data), including the cloud market, engaged dynamics and customer buying.
• Experience prospecting, building and maintaining customer relationships from scratch, for building Greenfield territories in Enterprise accounts.
• Experience in understanding customer requirements with the ability to break down requirements and design technical architectures.
  
• Ability to communicate in German and English fluently as this is a customer-facing role that requires interactions with local stakeholders.

• Bachelor's degree or equivalent practical experience.
  
• 10 years of experience with cloud native architectures and modern cloud infrastructure (hardware shapes, sizes, auto-scaling, auto-provisioning, etc.).
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience with high performance infrastructure technology, on-premise infrastructure engineering, virtualization, or containerization platforms and orchestrators such as Slurm, Kubernetes, for building and operationalizing AI Models training and inference.
• Experience with networking (switching/routing for ethernet/RoCE/infiniband) in customer-facing or support roles.

• Master's degree in Computer Science, Mathematics, or a related technical field.
• Experience as an IT infrastructure consultant or enterprise architect working in data center investment strategies and proposals.
  
• Experience with AI Infrastructure systems, networking technologies (e.g., DPU, RoCE, InfiniBand), cooling, and accelerators, especially GPUs and TPUs.
• Experience or knowledge on leveraging main AI hardware and software stacks and platforms to bring up and deploy large-scale AI compute clusters.
• Good competitive knowledge of the AI infrastructure market, including main technology providers, differentiators and trends.
  
• Demonstrated entrepreneurial background with an ambitious mentality and ability to thrive in dynamic environments.