Business Support jobs in Germany

Depending on experience/expertise.

As the IT Business Operations Lead, you’ll be the primary IT point of contact for the Düsseldorf office, connecting the needs of the business with our global IT standards. You’ll oversee day-to-day IT operations, from infrastructure and end-user support to AV systems and software platforms. Working with your team of IT specialists, you’ll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience.

Beyond operations, you’ll act as a strategic partner, anticipating the office’s evolving IT requirements as the team and user base grow. You’ll provide recommendations on technology solutions, plan for future capacity, and support the adoption of new systems or tools. You’ll also collaborate with vendors and manage local budgets to ensure resources are used effectively.

We are seeking someone with strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end-user support. Experience in site IT coordination, service management, or operations leadership is highly valued, but formal team management experience is not required (but it’s a nice to have) - you’ll need the right skills to guide a small team and divide tasks effectively.

• Fluency in German & English is essential.
• Someone that understands the strong technical expertise

Bonus points

• Experience with ITIL frameworks or certification
• Background in global or fast-paced organizations

KEY RESPONSABILITIES

• Data Strategy & Visualization Oversight:
• Lead the development of business intelligence strategies, including the creation of Power BI dashboards and other data visualization tools, to provide actionable insights for business stakeholders.
• Guide team members in designing clear, accurate, and effective visualizations that support decision-making and provide transparent visibility into business performance.
• Process Optimization & Standardization:
• Identify inefficiencies within current processes across omnichannel fulfillment and drive the development of standardized processes that enhance operational efficiency.
• Implement best practices in process management to optimize workflows, ensuring alignment with business goals and improved operational outcomes across LAM countries.
• Data Consistency & Quality Assurance:
• Ensure high-quality, accurate data is integrated into visualizations and analytics tools, maintaining consistency across reporting systems.
• Provide oversight to ensure adherence to data integrity standards and ensure alignment with organizational objectives.
• Policy Development & Implementation:
• Develop, implement, and monitor policies related to process standards, data management, and reporting to ensure consistent execution across the region.
• Continuously evaluate the effectiveness of policies, making adjustments as necessary to align with evolving business needs.
• Cross-Functional Collaboration & Stakeholder Engagement:
• Collaborate with business leaders and cross-functional teams to understand data and reporting needs, ensuring alignment with organizational objectives.
• Provide clear communication on how data-driven insights can inform business decisions and foster a culture of data transparency and accountability.
• Team Leadership & Development:
• Lead and mentor team members in data analytics and process improvement initiatives, ensuring that they are equipped with the skills and tools needed to succeed.
• Foster a culture of continuous improvement, innovation, and collaboration within the team.
• Continuous Improvement & Innovation:
• Stay informed about emerging technologies and best practices in data analytics and business process optimization to ensure the organization remains at the forefront of industry trends.
• Drive the continuous improvement of business processes and analytics capabilities, ensuring they evolve in line with organizational goals.

Qualifications & Skills:

• Proven experience in business analytics, data visualization (with expertise in Power BI), and process optimization within a fast-paced environment.
• Solid background in SQL, Python, and other data analysis tools, with a focus on transforming data into clear, actionable insights.
• Strong understanding of omnichannel fulfillment processes and the ability to identify inefficiencies and implement process improvements.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
• High attention to detail, with a proactive approach to problem-solving and a focus on delivering results.
• Strong leadership skills with the ability to guide and mentor team members in both technical and process-related aspects.
• Fluent in English and Spanish.

Your key responsibilities:

• Drive the strategic communications process on large, complex and strategically significant proposals
• Research, write and edit standard and customized proposal content
• Contribute and/or facilitate meetings with bid response team members
• Coach and develop collateral for oral presentations
• Facilitate win strategy sessions
• Project manage the process which includes the coordination of information from contributors and follow-up on action items to achieve a coordinated team effort
• Monitor the progress of all proposal activities for adherence to deadlines and quality standards
• Share leading practices with proposal teams
• Review final proposal collateral for quality, format and content for adherence to the firm’s brand standards
• Serve as a liaison between the proposal response team and other support functions
• Build and leverage relationships within the Markets Organization across the country
• Manage multiple proposals and priorities simultaneously
  

Ideally, you’ll also:

• Exceptional writing and editing skills
• Strong business acumen
• Organized, detail-oriented and highly deadline-driven
• Strong project management skills, the ability to establish priorities, set and manage schedules, and coordinate multiple projects at one time
• Ability to interact effectively with all levels of the organization
• Highly developed computer skills, including Microsoft Office suite and cloud-based technology
• 3-5 years relevant experience
• Strong understanding of proposal management and development for professional services
• Experience in professional services (e.g., accounting, management consulting, legal, etc.) is highly desirable
• A background in proposals, content writing or communications
• Undergraduate degree required (major in Language, Communications, Marketing or Business)
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role.
• Bilingualism in both French and English is considered an asset.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

You will have the opportunity to guide our clients on their IT vision, strategy, and roadmap as they build their transformation journeys within their industries and work on projects that cross borders and sectors. You will have a significant technical contribution to large-scale implementation projects, the opportunity to work and take responsibility in challenging engagements and to learn and apply advanced Technology solutions. You will have the opportunity to grow professionally and participate in the design and deployment of leading-edge technologies.

As a Microsoft Power Platforms Developer, you will work on improving, developing, integrating, and testing new and existing digital solutions. You’ll focus on the design, customization, and optimization of Digital and Cloud-based solutions. You will team with various EY groups with digital capabilities to pursue and deliver digital engagements and solutions that will bring our client’s digital vision and strategy to life.

Skills and attributes to success

•Dynamic and positive attitude.

•Willing to join a young and dynamic team in a challenging environment.
•Strong problem-solving skills.
•Efficient and innovative.
•Dedicated, innovative, resourceful and able to work under pressure.
•A strong work ethic, technical rigor and attention to detail.
•Professional responsibility, confidentiality and integrity.
•Team player, critical thinking and self-starter.

•Bachelor’s degree in Computer Science, Software Engineering, or other related.
•2+ years of experience in Consulting and/or High-Tech industry.
•At least 2 years of working experience with Microsoft Power Platforms.
•2-5 years of experience with C# (.NET Core / .NET Framework).
•Microsoft Power Platform Developer Certifications will be a plus.
•Excellent English communication skills (written & spoken).

Ideally, you’ll also have:

•Agile methodology/Scrum Master certifications will be a plus.
•Experience with Azure cloud technologies.
•Power Apps Component Framework.
•Dynamics 365 Ecosystem.
•Experience with Power Automate.

•A good level of another foreign language would be an asset.

An effective communicator and you’ll be a confident team player equipped with strong people management skills; Creative, proactive, a team player, and able to work under pressure. It’s important to have a strategically focused mindset and the ability to deliver multiple projects and present information in a clear and concise manner. Business mindset and some commercial acumen. We value a strong work ethic, forward-thinking, and being a self-starter; If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Plus, we offer support and coaching, opportunities to develop new skills and progress your career, and the freedom and flexibility to handle your role in a way that’s right for you.
You’ll develop the mindset and skills to navigate whatever comes next.
We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
We’ll give you the insights, coaching and confidence to be the leader the world needs.
You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

FS :

Finance fuels our lives. Banking, Insurance and Wealth management, create the foundations for growth, prosperity and peace of mind. No other Industry touches so many people or shapes so many lives.

Amid sweeping regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of nontraditional competitors — all while meeting greater demands for trust and transparency.

We recruit, train and nurture a diverse set of people who dedicate their minds to building the future of financial services. Together, we explore new perspectives with innovative and entrepreneurial thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow.

CNS - Risk - Process & Controls :

Financial Services Risk - helps clients in the financial sector to identify, manage and monitor the risks in their business. It is done through a transformative and agile approach including process and procedures, risk, data modeling and analytics, reporting to stakeholders and third parties, business requirements (for software selection and IT implementation), analysis of assets and liabilities, and capital and liquidity management.

Technical Excellence

• In-depth understanding of internal audit processes and methodologies to ensure compliance and risk management. Proficient in assessing and enhancing business processes to mitigate risks and strengthen internal controls. Experience in conducting risk assessments and developing strategies for process improvement within financial services. Ability to analyze data and generate insights to support audit findings and recommendations. Strong capability in communicating and implementing best practices in process and controls within organizations.

Qualification

• Chartered Accountant

Experience

• 1 year

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.