Service Representative jobs in Canada

Your responsibilities will include:

• Develop deep learning models to predict cardiac events using ECG and other physiological signals
• Apply signal processing techniques to clean, analyze, and interpret biosignals for device diagnostics and monitoring
• Support the design of AI/ML algorithms that enhance implantable device performance and patient outcomes
• Collaborate with engineers to integrate Python-based tools for data analysis, simulation, and model validation
• Contribute to feasibility studies exploring novel diagnostic features for heart rhythm detection
• Analyze large datasets from implantable devices to identify patterns and inform next-generation therapy development

Required Qualifications:

• Masters or Ph.D. student. Must have at least one semester of school left post-internship to qualify.
• Working towards a degree in Biomedical Engineering (EE emphasis), Electrical Engineering, Data Science, Neuroscience, or Mathematics.
• Must be able to start internship on May 18th or 26th, 2026 and work for 12 weeks
• Must have reliable transportation to/from work.
• Demonstrated ability to build and refine algorithms using statistical and analytical methods for data-driven innovation.

Preferred Qualifications:

• Proficient in Python, Kotlin, or Java, with hands-on experience using MATLAB for algorithm development, simulation, or signal processing
• Experience with AI/ML and deep learning-based prediction model development
• Experience working with/studying Electrocardiogram (ECG) and physiological signals using signal processing
• Medical device industry experience
• Excellent communication and collaboration skills

Maximum Salary: $ 71552

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Service Management

• Own and manage the delivery of Microsoft and AMS services across Microsoft D365
• Ensure adherence to SLAs, KPIs, and contractual obligations
• Manage incident, problem, change, and release processes in alignment with ITIL best practices

Client Engagement

• Serve as the primary escalation point for client issues
• Conduct regular service reviews and governance meetings
• Build and maintain strong client relationships to ensure satisfaction and retention

Team Leadership

• Lead cross-functional delivery teams including functional consultants, technical analysts, and offshore support
• Coordinate resource planning, onboarding, and performance management
• Foster a culture of accountability, collaboration, and continuous improvement

Continuous Improvement

• Identify and implement service optimization opportunities
• Drive automation, standardization, and best practices across engagements
• Monitor service trends and proactively address recurring issues

Financial & Contract Management

• Track and report on service delivery budgets, forecasts, and actuals
• Support contract renewals, scope changes, and commercial discussions

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field
• ITIL Foundation certification (required); ITIL Intermediate or PMP (preferred)
• SAP SuccessFactors certification (preferred)

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry

Learning opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

As the Workplace Services Customer Service Coordinator –6 Month contract- you will be the first point of contact for the firm and the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customers’ needs to exceed expectations. Your key responsibilities also include:

• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
• Incoming calls: Answer queries and directs calls
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Security badges: Maintain and track visitor and temporary building and/or office security badges
• Meeting preparation: Coordinate meeting room bookings, help with room set up, tear down/clean up
• Assistance/ Backup WSG Support: Cross-trained to assist in various WSG areas such as the mailroom, security desk, facilities related duties, and taking on broader reception duties, to maintainseamless coverage and operational flexibility.
• Equipment management: Understand and operate office equipment, place service calls as needed
• Light housekeeping: wiping down counters, maintaining reception area
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters Aptitude to differentiate when to act independently or team with others
• Highly adaptable and always ready to tackle new priorities or unexpected situations with ease.
• Quick-thinking and responsiveness in a fast-paced environment, able to manage multiple tasks efficiently.
• Motivated to grow, open to feedback, and eager to expand knowledge and skills.

What we look for

• Exceptional client service experience
• Strong oral communication skills, including active listening

Ideally, you’ll also have

• Reception and general facilities experience
• Professional services firm experience
• Post-secondary education

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Your key responsibilities

As an Office Services clerk you are responsible for office services related activities. You are a driven professional who enjoys working in tandem with your WSG (Workplace Services Group) colleagues while striving to understand and anticipate customer’s needs to exceed expectations.

• Mail/Courier: sorting, distributing documents & packages, as well as preparing documents & packages for delivery.
• Equipment management: Understand and operate office equipment, place service calls as needed
• Supply provisioning & inventory control: Ordering, maintaining & distributing office supplies
• Occupational Health & Safety: Member of the OH&S committee
• Light housekeeping: wiping down counters, emptying dishwasher
• Reception relief: For breaks, lunches, other times away
• Scanning/photocopying/binding
• Office maintenance: Coordinating office/furniture repairs
• Meeting/Event preparation: Room setup, including catering, teardown/clean up.
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment

What we look for

• Exceptional client service experience
• Aptitude to differentiate when to act independently or team with others

Ideally, you’ll also have

• Professional services firm experience
• Facilities experience
• Post-secondary education

What we look for

What we offer you

The salary range for this job in British Columbia is $40,000 to $60,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

You will join our Managed Services leadership team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings. In this role, you will also participate in key opportunities and engagements to provide leadership and support to help successfully deliver and grow our practice.

Your key responsibilities also include:

• Help identify and sell Managed Services opportunities
• Advice clients on Outsourcing and Managed Services
• Help write and manage engagement contracts
• Help define and refine our Managed Services strategy
• Help develop and monitor our MS business plan
• Lead our Service Management Office including developing and running our governance processes
• Report to our executive and other leaders
• Support MS offering development, deal pricing and quality oversight
• Lead MS engagements as required
• Assess market conditions and competitive landscape

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Confidence with numbers and financial analysis

To qualify for the role, you must have

• Exceptional client service experience
• Ability to shape and sell Managed Services deals
• Good executive presence
• Ability to work independently or team with others as required
• Minimum of 5 years of work experience in managed services or operations environment
• Experience with IT Service Management (ITSM) processes and tools
• Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds

Ideally, you’ll also have

• Professional services firm experience
• Post-secondary education
• Aptitude with MS Office tools and financials
• ITIL certification
• Being bilingual (English & French) would be an asset

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Service Management

• Own and manage the delivery of SAP SuccessFactors and AMS services across all modules (e.g., EC, PMGM, LMS, Payroll, Time, etc.)
• Ensure adherence to SLAs, KPIs, and contractual obligations
• Manage incident, problem, change, and release processes in alignment with ITIL best practices

Client Engagement

• Serve as the primary escalation point for client issues
• Conduct regular service reviews and governance meetings
• Build and maintain strong client relationships to ensure satisfaction and retention

Team Leadership

• Lead cross-functional delivery teams including functional consultants, technical analysts, and offshore support
• Coordinate resource planning, onboarding, and performance management
• Foster a culture of accountability, collaboration, and continuous improvement

Continuous Improvement

• Identify and implement service optimization opportunities
• Drive automation, standardization, and best practices across engagements
• Monitor service trends and proactively address recurring issues

Financial & Contract Management

• Track and report on service delivery budgets, forecasts, and actuals

Support contract renewals, scope changes, and commercial discussions

Skills and Attributes for Success:

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field
• ITIL Foundation certification (required); ITIL Intermediate or PMP (preferred)
• SAP SuccessFactors certification (preferred)

Skills and Experience:

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry

Learning opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.