Sales Associate jobs in Canada
Flywire Payment Experience Associate I French Speaker Canada, Quebec
Share
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are seeking a
Payment Experience Associate I .
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will
- Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
- Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily follow-up with previously unresolved requests.
- Handle escalations from Associate I, ensuring customer satisfaction.
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
- Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
- Be inspired to take initiative in new projects that contribute to the greater success of the business.
- Support in training new team members as needed and guide Associate I in best practices.
- Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
- Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
- Have fun while working hard with a goal-oriented team.
Here’s What We’re Looking For:
General
- Business proficiency in English and French.
- 3 years of experience in customer support, a background in banking or payments is a plus.
- Ability to work business hours aligned with the Eastern Time zone
Communication
- Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
- Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
- Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.
Knowledge & Application
- Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
- Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.
Problem Solving
- Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
- Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.
Data Analysis
- Collects and reports customer feedback, identifying recurring themes and issues.
- Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
- Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.
Projects
- Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
- Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
- Assists in the training and support of newer team members as needed.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-remote
These jobs might be a good fit
Flywire Senior Sales Engineer Education Canada, Toronto
Share
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We are seeking a highly motivated and experienced
Senior Sales Engineer, Education to join our Education Team, supporting the Eastern Time Zone, with a focus in Ontario and the northeastern United States.
This role is a critical part of our sales process, bridging the gap between our cutting-edge technology and the specific needs of higher education institutions. The ideal candidate will possess a deep understanding of university architecture, a strong technical background, and excellent communication skills to effectively articulate the value of our software to technical and non-technical audiences. Success in this role depends as much on building trust and long-term relationships as on technical expertise.
Key Responsibilities:
- Senior Level Engagement: Responsible for senior coverage of primary IT Institutional stakeholders (CTO, CIO, IT Director, etc.), which includes developing trusted advisor relationships that go beyond technical discussions to understanding institutional goals and challenges.
- Pre-Sales Technical Support: Serve as the primary technical consultant for the sales team, providing collaboration and expert guidance during the entire sales cycle - from initial discovery of unmet needs to building alignment across stakeholders, and helping position solutions that support their institutional strategy.
- System Architecture Analysis: Proactively engage with IT leadership and technical staff at higher education institutions to understand their existing system architecture, including Student Information Systems (SIS), Learning Management Systems (LMS), Enterprise Resource Planning (ERP) systems (e.g., Banner, PeopleSoft, Workday), and other core platforms.
- Solution Scoping and Customization: Conduct technical discovery sessions with active listening to identify integration requirements, data workflows, and potential challenges. Translate technical understanding into actionable recommendations that build confidence and credibility for the value of our software and how it can be seamlessly integrated into their specific environment.
- Product Demonstrations: Prepare, configure, and deliver compelling, tailored technical demonstrations to a wide range of stakeholders, including C-level executives, deans, faculty, and IT administrators. Highlight key features, benefits, and the technical feasibility of implementation.
- RFP/RFI Management: Partner with the sales team to respond to technical sections of RFPs (Request for Proposals) and RFIs (Request for Information), ensuring accurate and comprehensive responses that showcase our technical capabilities and reflect a clear understanding of each institution’s context and priorities.
- Technical Client Management: Build and maintain strong, trusted relationships with technical contacts at prospective and current clients. Act as a trusted advisor.
- Market Intelligence: Stay current with trends in higher education technology, including emerging architectures, cloud services & developments, data security protocols, and competitive solutions.
- Internal Collaboration: This role requires a strong cross-functional collaboration across various internal teams
What we are looking for:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience:
- 5+ years experience in a technical sales, sales engineering, or solutions architecture role, preferably within the education technology sector.
- Demonstrable knowledge of the technical landscape of higher education institutions, including common enterprise systems
- Familiarity with integration methods such as APIs (REST, SOAP), single sign-on (SSO) protocols (SAML, OAuth), and data exchange formats (JSON, XML).
- Knowledge of the Higher Education space in general and have worked with EDU systems such as PeopleSoft, Banner, Colleague, or Workday
- Proven track record of successfully guiding technical discussions and closing complex software sales.
- Skills:
- Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, concise business value.
- Strong analytical and problem-solving abilities to diagnose technical challenges and propose effective solutions.
- Self-motivated, proactive, and able to work independently as well as part of a team.
- Solid interpersonal awareness and ability to adapt communication styles to build rapport across technical and business audiences
- Ability to travel as required to client sites and industry conferences.
- Preferred Qualifications:
- Direct experience working within a university IT department or technical consulting for EDU and/or technical sales within the EDU sector.
- Hands-on experience with specific higher education platforms (e.g., Ellucian Banner, Oracle PeopleSoft Campus Solutions, Workday Student).
- Knowledge of student data security and privacy regulations (e.g., FERPA).
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-remote
These jobs might be a good fit
EY Tax Law - Litigation Associate Calgary Canada, Alberta, Calgary
Share
Your key responsibilities
The successful candidate will be involved with all aspects of tax advisory and tax controversy. Responsibilities include:
- Assisting clients in responding to federal and provincial audits; advising clients on the tax dispute resolution process; preparing notices of objection and written representations to the federal and provincial tax appeals divisions; and assisting with the litigation of tax appeals before various courts.
- This role also includes assisting with the preparation of legal opinions with respect to the tax consequences of transactions and performing post-transaction audits for tax efficacy and litigation risk.
Skills and attributes for success
- The ability to work collaboratively in a fast-paced, collegial, dynamic team-oriented environment
- Strong oral and written communication skills
- Sound professional judgement and a high level of professionalism
To qualify for the role you must have
- 1 to 5 years of tax litigation and controversy experience gained at a leading law firm
- Superior academic credentials and strong tax technical skills and a genuine interest in tax and tax policy
- The candidate must also be a member in good standing of a Canadian Bar
What we offer
When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:
- $5,000 per year for mental health support benefits
- Wellbeing benefit of $1,200/year
Discover how, when and where you can work at
These jobs might be a good fit
EY Senior Associate Resource Management Canada, British Columbia, Vancouver
Share
The RM Senior provides functional support to the Sub-Service Line (SSL) RM Lead. This role will provide coverage and support to our
GCR Tax Group.
The Resource Management (RM) Senior is a member of the Tax Canada Resource Management team, contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. The Senior Associate will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilization data and deployment information and participate in developing and facilitating resource deployment strategies.
Your key responsibilitiesAs an RM Senior, you will be responsible for the deployment; development; and capacity management of the client-serving professionals of your local group. You will support the Resource Management strategy to effectively deploy Tax client-serving professionals and provide them with meaningful career experiences. You will be working regularly with Partners, senior leadership, and theLead to support the client serving professionals.
- Responsible for staffing of all level resources as well, maintaining Retain with client bookings and resource projections
- Maintain databases regarding client data, staff preferences, skills and restrictions as required
- Produce weekly communications including general forecasting, availability and capacity management reporting as required
- Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
- Audit Retain regularly for accuracy
- Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
- Assist with annual planning process - incl. data input to planning tool as directed by RM team leaders
- Communicate regularly with RM and practice managers on status of staffing requirements and issues
- Identify over/under utilized individuals and bring to attention of RMS as required.
- Identify conflicts and resolve or escalate
- Support SSL RM Lead in addressing complex scheduling assignments.
- Confirm resource independence prior to client bookings where applicable
- Assist with the creation/maintenance of accurate personnel and client project schedules.
- Communicate regularly with Resource Management team on the status of staffing requirements
- Demonstrate effective teaming with Tax and cross service line RM team(s) by proactively/creatively responding to requests.
- Participate in the orientation of new hires by providing an overview of the Resource Management function and operating model
- Partner with the Tax Talent Team (i.e. HR) on Head Count and Performance Management initiatives
- Work with peers across the Canadian Tax RM team to share resources and leading practices
- Involved in ad hoc projects as required
Skills and attributes for success
- Strong analytical skills, with meticulous attention to detail
- Very strong written and verbal communication
- Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
- Strong problem-solving skills
- Outstanding teamwork and interpersonal skills
- 1-3 years of relevant work experience
- Advanced Microsoft Excel skills
- Bachelor's degree, or equivalent work experience
What we offer you
The salary range for this job in British Columbia is $65,600to $98400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.
These jobs might be a good fit
Palo Alto District Sales Manager - Public Sector Canada, Ontario, Toronto
Share
Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
We are looking for a proven first-line sales leader with great energy, leadership, and initiative to drive team performance and revenue growth for our sales team. This role will entail:
Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
Bring support to your team by participating in and leading prospect meetings
Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
Drive and oversee team selling opportunities
Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
Successfully influences others through change management
Development of a winning team, including recruiting, hiring and training while upholding our core values.
- Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
Experience with channel and partner sales models
Proven leader with the ability to create high performing teams in a rapidly growing sales environment.
Year over year track record of successful sales pipeline management and results
Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset.
Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth.
Capable of successfully managing significant client escalations and issues
Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals.
You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $323,700 - $445,100/YR CAD. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
These jobs might be a good fit
EY Tax Law - Litigation Associate Montreal Canada, Quebec, Montreal
Share
Your key responsibilities
- Advise and assist clients in federal and provincial tax audits and propose strategies for resolving disputes.
- Prepare notices of objection, written representations and submissions to the tax authorities.
- Represent clients in disputes (court appeals, judicial reviews, voluntary disclosures, requests for relief, etc.).
- Draft legal opinions on tax consequences and perform post-deal audits.
- Supervise junior lawyers and help with business development.
- Collaborate with multidisciplinary teams across EY’s national and global networks.
Skills and attributes for success
- 1 to 2 years of experience in tax litigation, including representations before the courts.
- Member in good standing of the Barreau du Québec.
- Completion of the CPA Canada In-Depth Tax Program or a Master of Taxation (an asset).
- Outstanding academic and professional credentials.
- Bilingual (French and English), with excellent writing and speaking skills.
- Strong social skills for working with and integrating into groups.
- Ability to work under pressure and within tight deadlines.
- Analytically minded, able to work independently and client-oriented.
What we offer
When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:
- $5,000 per year for mental health support benefits
- Wellbeing benefit of $1,200/year
Discover how, when and where you can work at
These jobs might be a good fit
Dell Federal 5G Pre-Sales Architect - DMV Canada, British Columbia, Area A (Seymour Inlet/Knight Inlet)
Share
These jobs might be a good fit
Share
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are seeking a
Payment Experience Associate I .
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will
- Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
- Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily follow-up with previously unresolved requests.
- Handle escalations from Associate I, ensuring customer satisfaction.
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
- Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
- Be inspired to take initiative in new projects that contribute to the greater success of the business.
- Support in training new team members as needed and guide Associate I in best practices.
- Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
- Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
- Have fun while working hard with a goal-oriented team.
Here’s What We’re Looking For:
General
- Business proficiency in English and French.
- 3 years of experience in customer support, a background in banking or payments is a plus.
- Ability to work business hours aligned with the Eastern Time zone
Communication
- Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
- Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
- Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.
Knowledge & Application
- Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
- Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.
Problem Solving
- Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
- Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.
Data Analysis
- Collects and reports customer feedback, identifying recurring themes and issues.
- Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
- Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.
Projects
- Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
- Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
- Assists in the training and support of newer team members as needed.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-remote
These jobs might be a good fit
