Project Specialist jobs in Canada
EY Banking Technology Senior Manger - BA/Project Manager Toront... Canada, Ontario, Toronto
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At EY, we’re all in to shape your future with confidence. As a Senior Manager in our Canadian Banking Technology Consulting team within the Platforms group, you’ll help leading financial institutions transform their businesses through technology, innovation, and the power of our people. You’ll work with top executives to create and realize strategies for modernization, data migration, cloud migration, and core banking transformation. Each engagement is unique, requiring you to excel in ambiguous situations, manage multiple projects, and deliver long-term solutions with confidence. You’ll have the opportunity to imagine the future and create it, crafting and implementing ideas for our clients.
- Your Key Responsibilities
- Lead large-scale, multi-year banking technology engagements, including data migration, cloud migration, data strategy, and modernization of data platforms and core banking systems.
- Advise clients on strategy development and implementation for technology transformation and modernization.
- Manage multiple concurrent engagements, ensuring high-quality delivery and effective resource allocation.
- Build and maintain strong relationships with stakeholders at all levels, including executives, technology leaders, and cross-functional teams.
- Oversee team management, development, and inclusive collaboration across all resources.
- Generate new business opportunities by developing and presenting innovative solutions to clients.
- Stay current with industry trends, emerging technologies, and best practices in banking technology and platforms.
Skills and Attributes for Success
- Hands on experience in core banking modernization, data and technology integration, cloud migration and other related technology initiatives.
- Strong consulting and banking experience, ideally including banking technology implementations.
Demonstrated ability to manage multiple engagements and large teams. - Excellent stakeholder management and team leadership skills.
- Advanced analytical, problem-solving, and project management abilities.
- Exceptional interpersonal, written, and verbal communication skills.
- Agile, growth-oriented mindset with a passion for innovation and continuous learning.
- Integrity and inclusivity, with a commitment to building diverse and high-performing teams.
Ideally, You’ll Also Have
- Experience with Agile methodology, business and IT architecture, and core banking software (e.g., Infosys Finacle, Temenos, Thought Machine).
- Commercial and retail banking expertise, technology transformation strategy, planning, and delivery.
- Experience managing engagement commercials and deal structuring.
- Knowledge of complex ecosystems, application integration architecture, data architecture, and delivery governance.
What We Look For
- Bachelor’s degree in technology, engineering, business, or a related field; advanced degree preferred.
- 8+ years of experience delivering projects through strategy, design, build, test, and delivery.
- At least 5 years’ experience in consulting, ideally in financial services and banking.
- Ability to work with diverse teams, including software vendors and sub-contractors, in a fast-paced and dynamic environment.
- On-site work with clients in the GTA 2–3 days a week is required.
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EY Law Technology Project Manager Business Analyst-Canadian Canada, Ontario, Toronto
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Your Key Responsibilities
- Client Engagement & Advisory o Partner with sales teams to engage senior stakeholders and CxOs, uncovering business drivers and aligning them with enterprise technology solutions.
- Act as a trusted advisor, simplifying complex technology landscapes and presenting future-state architectures.
- Solution Architecture o Translate business requirements into scalable solution architectures, roadmaps, and integration strategies.
- Lead architectural discussions across cloud, digital platforms, data, and application modernization.
- Bid & Proposal Management o Own the architectural components of RFP/RFI responses, proposals, and bids.
- Collaborate with bid managers, sales, and delivery leads to craft compelling, compliant, and differentiated solutions. o Ensure solutions are technically sound, commercially viable, and aligned with client objectives.
- Contribute to executive summaries, win themes, and value propositions.
- Sales Enablement
- Deliver persuasive presentations, demos, and solution pitches tailored to client needs.
- Provide technical leadership during bid defenses and orals presentations. o Support pipeline development by contributing to account planning and pursuit strategies.
Skills and attributes for success
- Proven experience as an Enterprise Architect or Solutions Architect with significant exposure to pre-sales and bid/proposal management.
- Strong knowledge of enterprise systems, cloud platforms (AWS, Azure, GCP), and modern architecture practices.
- Demonstrated success in leading architecture for large-scale proposals and winning complex bids.
- Excellent communication, influencing, and storytelling skills for both technical and business audiences.
- Familiarity with bid management processes, governance, and tools is a strong plus.
- Relevant certifications: TOGAF, AWS/Azure/GCP Architect, ITIL, or APMP.
What we offer you
Ability to Shape your Future with Confidence by:
Developing your professional growth:
You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.
Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.
Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.
Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.
Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.
Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.
Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services & Consulting).
Fueling an inclusive culture: We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.
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Airbnb Senior Specialist Premium Support Italian Canada
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The Difference You Will Make:
The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.
A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.
A Typical Day:
The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.
Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases
- Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools
- Take end-to-end ownership of all assigned cases: ensuring a completefinalresolution is reached based on workflows, management guidelines & your own assessment of the case situation
- Become a subject matter expert in Airbnb policies and procedures
- Explains and simplify complex information, provide appropriate context, and address complex questions with confidence
- Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations
- Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises
- Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.
- Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations
Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention
- Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards
- Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations
Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed
- Provide insights about community experience and continuous improvement opportunities to your Management
- Supports the simplification of complex processes and ways of working within the team
- Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.
- Supports onboarding of new employees
- Be a positive force in the team and help management drive & land changes with the least frictions possible
- Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work
Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals
- Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt
- Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what
- Build & nurture relationships outside of your team
- You are on-call to handle emergency situations in the evenings & weekends
- Inspire a culture where quality is a core principle.
Your Expertise:
- 6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
- Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
- Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
- Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
- World class interpersonal and communication skills, both written and spoken, including conflict resolution.
- Active listening skills
- Empathy and patience in dealing with customers, especially in high-pressure situations
- Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments
- Passion for delivering exceptional customer service and setting a high bar
- Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively
- Ability to adapt to new tasks and responsibilities as needed.
- Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
- Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
- Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly
- Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives
- Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools Fluency in English and Italian, spoken and written is required.
How We'll Take Care of You:
Offices: Canada
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EY Senior Document Specialist Canada, Quebec, Montreal
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As a Senior Document Specialist, you create and edit documents, including financial statements and reports and creative presentations. As a driven administrative professional, you enjoy working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities include:
- Producing documents with proficiency and accuracy to meet deadlines, as well project manage certain work requests, including customer service, proper documentation and communications
- Advanced knowledge of firm standard applications
- Thorough review of documents and templates for branding, formatting, reconcile revisions
- Capable of integrating and/or enhancing layout for text and graphics to accommodate a wide range of specifications
- Effectively demonstrates superior knowledge and expertise in utilizing styles, master pages, templates, tracking, kerning, and leading
- Acting as a project manager, overcoming obstacles and meeting project deadlines, managing project scope and providing cost estimates and schedule changes as necessary
- Creating template-driven customer deliverables with proficiency and accuracy
- Effectively and positively communicating and negotiating project deadlines, determining project scope, and schedule changes as necessary
- Training team members/leading formal training sessions on firm standard software/Creative Services processes and coach/mentor Document Specialists
- Performing mail merge functions
- Managing standardized electronic files and archiving
- Preparing files for print and digital output, linking graphics and including fonts
- Troubleshooting technical issues in text, graphic files and printing
Overtime required during peak periods
Skills and attributes for success
- Committed to contributing to a strong team culture to ensure success
- Develop and maintain relationships to efficiently leverage expertise
- Sound judgement regarding confidential and sensitive matters
- Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
What we look for
We are looking for candidates who are highly motivated, analytical, logical thinkers, have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients’ goals. To qualify for the role, you must have:
- Post secondary education and/or equivalent relevant experience
- Proficiency in Word, Excel, PowerPoint, Acrobat, Outlook, etc., with proven ability to learn customized software/tools
- This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role
Ideally, you’ll also have
- Professional services firm experience
- Design related education with entry level knowledge of creative applications
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Airbnb Specialist Safety Canada
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The Difference You Will Make:
As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.
A Typical Day:
The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.
Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community
- Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
- End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines
- Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
- Takes on casework at a degree of severity/complexity under close supervision
- Ability to recognize & assess threatening & risky behaviors
- Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
- Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work
- Understands multiple perspectives on a topic or situation
- Able to evaluate and present multiple options for addressing a problem
- Can be brought to engage more with senior stakeholders with help from management
Combining efficiency with quality:
- Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed
- Help document ways of working, best practices, and the norms for your service(s) as requested by management
- Provides technical/functional/SME to less experienced members of the team.
Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners
- Displays openness and approachability when resolving issues
- Understands key drivers of your role and how they relate to one another
- 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
- Hospitality experience is a plus, in particular working for technology platforms.
- Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
- Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials
- Very good interpersonal and communication skills, both written and spoken, including conflict resolution.
- Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time
- Basic computer literacy, including Apple/Mac OS and Google Suite
- Language proficiency in English, other languages are a plus
- Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders
- Ability to adapt to new tasks and responsibilities as needed.
- Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
- Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
How We'll Take Care of You:
Offices: Canada
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EY Payroll Implementation Specialist Canada, Ontario, Toronto
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Your key responsibilities
- Lead and manage end-to-end payroll system implementations for clients, including requirements gathering, configuration, testing, and deployment.
- Proven experience with ROE processing, year-end reporting, and GL integration.
- Strong technical knowledge of payroll systems and processes.
- Ensure seamless integration of payroll data with general ledger systems.
- Support year-end processes including T4 generation, reconciliations, and statutory reporting.
- Configure payroll systems to support earnings, deductions, tax setups, ROE codes, and GL mappings.
- Collaborate with clients to understand payroll needs and translate them into system specifications.
Skills and attributes for success
- We’re looking for a collaborative, detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional client service.
- You’re someone who embraces change, seeks continuous improvement, and is committed to excellence in payroll operations.
- Stay current with payroll legislation and compliance requirements across jurisdictions.
- Provide training and documentation to clients and internal teams.
- Ability to manage multiple projects and meet deadlines.
- Be familiar with HRIS or ERP systems integration.
- Have experience with payroll software such as ADP, UKG, Payworks, Workday, or Ceridian.
- Excellent project management and organizational skills.
Ideally, you’ll also
- Hold a payroll certification (e.g., PCP or CPM from the Canadian Payroll Association or equivalent).
- Be bilingual (English/French) – an asset.
What we look for
- Eagerness to learn, innovate, and thrive in the ever-evolving world of HR Transformation.
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Airbnb Specialist Premium Support Italian Canada
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The Difference You Will Make:
The Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and Italian, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.
A Typical Day:
The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.
Complex case management: Provide the highest level of service to our community in each and every case
- Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to live chat, social platforms, messaging, and directly through the phone
- Take end-to-end ownership of all assigned cases: ensuring a completefinal
- Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval
- Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work
- Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem
- Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management
Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention
- Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
- Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb
- Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances
- Personalize communications to users, demonstrating the highest hospitality standards
Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success
- Provide insights about community experience and continuous improvement opportunities to your Management
- Help document ways of working, best practices, and the norms for your service(s) as requested by management
- Provides technical/functional/SME to less experienced members of the team.
- Shares ideas to improve processes and ways of working
- Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.
Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results
- Displays flexibility, openness and approachability when resolving issues
- Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics
- You are on-call to handle emergency situations in the evenings & weekends
Your Expertise:
- 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
- Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
- Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
- Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
- Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
- Active listening skills to understand guest needs and provide personalized recommendations and assistance.
- Empathy and patience in dealing with customers, especially in high-pressure situations.
- Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
- Passion for delivering exceptional customer service and setting a high bar.
- Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.
- Ability to adapt to new tasks and responsibilities as needed.
- Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
- Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
- Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
- Language proficiency in English and Italian, written and spoken, other languages are a plus.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual hourly rate is dependent upon many factors, such as: education, experience, and skills. The hourly rate is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Offices: Nevada, United States
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At EY, we’re all in to shape your future with confidence. As a Senior Manager in our Canadian Banking Technology Consulting team within the Platforms group, you’ll help leading financial institutions transform their businesses through technology, innovation, and the power of our people. You’ll work with top executives to create and realize strategies for modernization, data migration, cloud migration, and core banking transformation. Each engagement is unique, requiring you to excel in ambiguous situations, manage multiple projects, and deliver long-term solutions with confidence. You’ll have the opportunity to imagine the future and create it, crafting and implementing ideas for our clients.
- Your Key Responsibilities
- Lead large-scale, multi-year banking technology engagements, including data migration, cloud migration, data strategy, and modernization of data platforms and core banking systems.
- Advise clients on strategy development and implementation for technology transformation and modernization.
- Manage multiple concurrent engagements, ensuring high-quality delivery and effective resource allocation.
- Build and maintain strong relationships with stakeholders at all levels, including executives, technology leaders, and cross-functional teams.
- Oversee team management, development, and inclusive collaboration across all resources.
- Generate new business opportunities by developing and presenting innovative solutions to clients.
- Stay current with industry trends, emerging technologies, and best practices in banking technology and platforms.
Skills and Attributes for Success
- Hands on experience in core banking modernization, data and technology integration, cloud migration and other related technology initiatives.
- Strong consulting and banking experience, ideally including banking technology implementations.
Demonstrated ability to manage multiple engagements and large teams. - Excellent stakeholder management and team leadership skills.
- Advanced analytical, problem-solving, and project management abilities.
- Exceptional interpersonal, written, and verbal communication skills.
- Agile, growth-oriented mindset with a passion for innovation and continuous learning.
- Integrity and inclusivity, with a commitment to building diverse and high-performing teams.
Ideally, You’ll Also Have
- Experience with Agile methodology, business and IT architecture, and core banking software (e.g., Infosys Finacle, Temenos, Thought Machine).
- Commercial and retail banking expertise, technology transformation strategy, planning, and delivery.
- Experience managing engagement commercials and deal structuring.
- Knowledge of complex ecosystems, application integration architecture, data architecture, and delivery governance.
What We Look For
- Bachelor’s degree in technology, engineering, business, or a related field; advanced degree preferred.
- 8+ years of experience delivering projects through strategy, design, build, test, and delivery.
- At least 5 years’ experience in consulting, ideally in financial services and banking.
- Ability to work with diverse teams, including software vendors and sub-contractors, in a fast-paced and dynamic environment.
- On-site work with clients in the GTA 2–3 days a week is required.
These jobs might be a good fit
