Service Representative jobs in Australia

At Expoint, our service representatives play a key role in ensuring our customers get the most out of our tech products and services. In this customer success focused role, you'll use empathy and your technical knowledge to ensure our customers have an outstanding experience throughout their engagement with Expoint. As an Expoint service representative, you'll need to quickly build lasting relationships with customers and be an advocate for their needs with the wider organization. Additionally, you'll need to combine your technical expertise with diagnostic skills to troubleshoot customer inquiries, communicate with technical teams, and provide customer follow-up to ensure that the customer's issue is resolved in a timely manner. Furthermore, you'll inform customers of the latest updates and document customer questions, interactions, and outcomes. We're searching for a service representative passionate about technology and customer success, with excellent communication and time management skills. Your ability to be flexible, adapt to change, and remain patient in any situation will be key qualities that make you successful in this role. You need to be a problem-solver who can provide meaningful solutions to customer inquiries. If you have a passion for technology, customer service and delivering a great customer experience, join Expoint as a service representative and make an impact for our customers.