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Wix
Wix

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O
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O
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DevOps Engineer (join-HCgbu-DevOps)

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O
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Senior Java Cloud Developer

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O
Oracle

Software Development Manager (join-HCgbu-EngMgr)

Software Development Manager (join-HCgbu-EngMgr)

Ukraine

27.11.2021
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Wix

Customer Care Team Lead - English (1400-2300)

Ukraine, Dnipro
Details
You are:

You thrive in fast-paced environments and you can handle both the day-to-day while looking at the big picture. You’re motivated, independent and exceptional at project management and organization. You believe in data and you’re passionate about technology’s ability to improve people's lives. Experience working on a global team is a plus.

As a Customer Care Team Lead, you will:
  • Mentor, advise, and lead your team members in their journey to best support Wix users
  • Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals
  • Lead by example, handling customer escalations with creative problem-solving
  • Contribute to the growth of our department by interviewing potential team members in our hiring process
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible
  • Participate in global and cross company projects to improve our products and optimize our users’ experience
  • Prioritize tasks and projects

To apply to this role you need to be legally eligible to live and work in Ukraine and to be located in the country.

Responsibilities

Requirements / Minimum requirements

Requirements

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