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‪Philippines High Tech Jobs

138 found
SAP
SAP

SAP Concur - Sales Ops Process Mgt Associate

SAP Concur - Sales Ops Process Mgt Associate

Philippines, Makati

Yesterday
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Philippines, Makati

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Technology Senior Consultant (Analytics)

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Philippines, Taguig

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NIC
NICE

Sr Technical Success Advisor

Sr Technical Success Advisor

Philippines, Manila

29.11.2021
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SAP

SAP Concur - Sales Ops Process Mgt Associate

Philippines, Makati
Details

Position Description:

This position will be based out of SAP Concur’s Manila office and may require working overnight hours aligned to support US-based clients and personnel.

Responsibilities:

  • Prepare content for client business reviews and follow up on client requests for information resulting from those reviews
  • Interpret Client contract terms; validate billing amounts against the contract terms
  • Manage and close sales opportunities, obtaining client signatures on contracts and ensuring all order documentation is completed
  • Manage a multi-step communication task to completion, ensuring that client communications are documented, internal and external notifications are made, and follow up calls and escalations are handled in a timely manner
  • Utilize tools and systems proficiently to track activity and insure knowledge base integrity
  • Review data from multiple sources to ensure accuracy and applicability to context of request
  • Ensure responses to assigned tasks are within SLAs and according to guidelines
  • Work cross-functionally to research disputes and/or escalations to gather supporting documentation along with compiling a historical framework to support decisions and correction actions
  • Interact closely with Client Development, IT, R&D, Support, Finance, and Implementation teams
  • Maintain a strong passion for solving problems and helping internal and external customers
  • Escalate unresolved issues as necessary to ensure timely response
  • Other duties as assigned by the Supervisor and Director
  • Be aware of, and comply with, all corporate policies
  • As this role is evolving and expanding, more tasks and assignments will be assigned in the future to support other departments within SAP Concur.

Education, Experience & Training required:

    • English fluency required
    • College degree
    • Minimum of two years of experience in a fast-paced client services organization
    • Ability to pass a background check

Job Specific Knowledge & Skills:

    • Communication skills:
      • Effective interpersonal and communication (oral & written) skills required.
      • Good knowledge of grammar and spelling
      • Capacity to work co-operatively with others to achieve results
      • Ability to confidently speak to customers and internal stakeholders
    • Time management:
      • Ability to prioritize
      • Attention to detail and deliverable timeliness
      • Proactively manage multiple tasks
    • Tools knowledge:
      • Working knowledge of word processor and spreadsheet programs (i.e. Excel, Word, and PowerPoint)
      • Experience working in a CRM such as Salesforce
      • Experience working with Reporting tool, such as Cognos
      • Data analysis experience

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

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