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‪Experienced Service Desk Technician, ‪Israel High Tech Jobs

80 found
M
Mobileye

Experienced Service Desk Technician

Experienced Service Desk Technician

Israel, Jerusalem

28.11.2021
AT
AlignTech

Service Desk Specialist ( Contingent Employee)

Service Desk Specialist ( Contingent Employee)

Israel, Petach Tikva

28.11.2021
T8
Team8

Hysolate-Help Desk Support

Hysolate-Help Desk Support

Israel, Tel Aviv

28.11.2021
I
Intel

Front Desk Receptionist – Haifa

Front Desk Receptionist – Haifa

Israel, Haifa

28.11.2021
888
888 Holdings

Experienced Bookkeeper

Experienced Bookkeeper

Israel

25.11.2021
M
Mobileye

Experienced Embedded Developer

Experienced Embedded Developer

Israel, Jerusalem

28.11.2021
C
Cybereason

Experienced Ux Designer

Experienced Ux Designer

Israel, Tel Aviv

26.11.2021
C
Cyberbit

Experienced QA Engineer

Experienced QA Engineer

Israel

26.11.2021
WD
Western Digital

Experienced Data Developer

Experienced Data Developer

Israel, Tefen

25.11.2021
M
Myheritage

Help-Desk Tel Aviv

Help-Desk Tel Aviv

Israel, Tel Aviv

28.11.2021
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MobileyeExperienced Service Desk TechnicianIsrael, Jerusalem
Details
What your job will look like:
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
All you need is:
  • 2-3 years proven experience as a help desk technician or other support role
  • Minimum one year experience supporting Linux - must
  • Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Network
  • Ability to diagnose and resolve complex technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and service oriented
  • Background and any training certificate in the field of computing – an advantage
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