Your responsibilities include team management and hands-on work in the following domains:

• Project management from post-sale activities to Production go-live
• Drive business-oriented tech solutions to complex problems providing in-depth analysis and guidance to SQream customer base
• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues
• Utilize SQreamDB environment, connectors, 3rd party integration, and tools to implement solutions, investigate and resolve issues
• Plan, document, and advocate solutions both internally and externally
• Define and prioritize requirements/enhancements for the core product and satellite systems
• Partner with engineering teams in architecting and orchestrating customer requests
• Initiate and engage with the sales and marketing teams to acquire more and larger customers
• Design and articulate new initiatives and projects
• Manage a team of 2-3 onsite Solution Architects and support offshore employees and partners working with customers around the globe

• 5+ years of experience in Technical customer-facing roles
• 2+ years of experience in team management of customer-facing functions
• Proven Customer Success management
• Understanding of Data Warehousing fundamentals
• Experience in RDBMS workload & ETL management and database performance
• Strong knowledge of RDBMS and SQL
• Experience with Linux
• Understanding of software release management
• Good understanding of any of major Cloud Service Providers ecosystem
• Ability to investigate and interpret systems performance metrics (CPU, I/O, RAM, Network stats)
• Ability to travel
• Experience working with BI & ETL tools such as Tableau, Qlik, Informatica and more will be considered an advantage