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Customer Support Care High Tech Jobs

61 found
JF
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Customer Support Care

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05.12.2021
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G
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JFrog

Customer Support Care

Israel, Netanya
Details

The position located in Netanya office

As a Customer Support Care in JFrog you will...
  • Monitoring incoming cases and apply protocol for critical inquiries
  • Triage of cases when unidentified by the system
  • Assignment of cases
  • Teams load monitoring and raising a red flag to managers when a team’s queue is approaching overload
  • Monitor the Support sessions of the day and assist in scheduling critical sessions
  • Answer the Support phone line
  • Manage the team’s shifts scheduling
  • Taking the shift from the previous customer support care (India based) and handing over to the next customer support care (US based), during handover sessions (Regular office working hours)
To be a Customer Support Care in JFrog you need...
  • Service oriented and motivated by care
  • Warrior at heart! Experience in a stressful work environment
  • Customer facing experience - Desired
  • Impeccable English (verbal & written)
  • Great verbal and written communication skills
  • Thorough understanding of prioritization and sense of urgency
  • Organized, meticulous, detail oriented
  • High level of commitment - every case needs to be handled optimally • Experience using SalesForce is a plus
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