The position located in Netanya office

• Monitoring incoming cases and apply protocol for critical inquiries
• Triage of cases when unidentified by the system
• Assignment of cases
• Teams load monitoring and raising a red flag to managers when a team’s queue is approaching overload
• Monitor the Support sessions of the day and assist in scheduling critical sessions
• Answer the Support phone line
• Manage the team’s shifts scheduling
• Taking the shift from the previous customer support care (India based) and handing over to the next customer support care (US based), during handover sessions (Regular office working hours)

• Service oriented and motivated by care
• Warrior at heart! Experience in a stressful work environment
• Customer facing experience - Desired
• Impeccable English (verbal & written)
• Great verbal and written communication skills
• Thorough understanding of prioritization and sense of urgency
• Organized, meticulous, detail oriented
• High level of commitment - every case needs to be handled optimally • Experience using SalesForce is a plus