Reporting to the COO, you will:

• Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
• Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Operation Managers, Technical and Safety Managers, Captains), by providing the customer with best practices on how to use the products.
• Represent the voice of the customer and be part of the product development roadmap.
• Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
• Leverage your product knowledge and experience to ensure customers receive the utmost value of Orca AI products.

• 2+ years’ experience in Customer Success from cybersecurity/B2B enterprise software/SaaS company /or equivalent companies.
• Technical knowledge and skills related to software solutions (SaaS environment) AI and Computer vision.
• High prioritization skills and process orientation - accountability and personal organization are essential.
• Native English speaker with excellent written and verbal skills.
• Thrive in a fast-paced dynamic and ever-changing environment.
  

• Experience with South East Asia and Asian markets
• Experience with AI-oriented products
• Experience with the shipping industry