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Customer Care Chatbot Operations Manager High Tech Jobs
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Details
at JFrog you will..
- Prime responsibility to ensure Customer Experience SLA’s are met
- Responsibility to provide both reactive and proactive support to JFrog' customers
- Primary Liaison between Sales, Customer Support, and Product teams
- Provide excellent customer support through multiple channels of communication
- Work within a queue support model
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Service oriented, Energized and motivated by care!
- Industrial Engineering degree or an equivalent BA degree
- Team player, self-motivated, and extremely detail-oriented with strong organizational skills
- Excellent customer service skills and effective learning skills
- Great verbal and written communication skills
- Time management skills, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
