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Oracle

Systems Analyst 4-Support

Systems Analyst 4-Support

Ghana

04.12.2021
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Cybereason

Enterprise Account Director - South Africa Johannesburg

Enterprise Account Director - South Africa Johannesburg

Ghana, Accra

03.12.2021
Oracle

Systems Analyst 4-Support

Ghana
Details
Systems Analyst 4-Support - 21000UAL Applicants are required to read, write, and speak the following languages : English

Preferred Qualifications

Extensive experience and knowledge in database administration and integration across Oracle (setup of High Availability Solutions, system patching & upgrades, backup & disaster recovery planning, implementation and performance tuning). Experience with Storage Systems. Experience in Incident and Change Management (system monitoring, maintenance, evaluation, capacity planning).

Experience in Migrations and upgrades

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

Job

: Support

Travel

: Yes, 25 % of the Time

Location

: GH-Ghana

Job Type

: Regular Employee Hire

Organization

: Oracle
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