Tier Technical Support Engineer jobs at Yotpo in Bulgaria, Sofia

You are: A highly organized and detail-oriented platform engineer who excels in communication within diverse, international teams. You have a strong grasp of agile methodologies and are skilled at leading teams in delivering high-quality results efficiently. You have a technical background of software engineering, cloud infrastructure, and platform engineering.

• You have experience leading cross-company initiatives and you enjoy it.
• Independent worker – You can take a subject and own it – end to end.
• You are a Software Engineer with 5+ years of Experience in Java / PHP / Ruby /Golang or similar. You love OOP design, design patterns, and clean code.
• You have BSc in computer science or equivalent
• An autodidact – You are not afraid to dive deep into new technologies.
• You are a team player with a strong sense of ownership. We win together, We do what it takes, we figure it out, we help each other – and we win, as a team.

Bonus Points:

• Professional Scrum Master Certification (PSM) or equivalent
• Experienced/Certification with AWS and/or Kubernetes
• Knowledge in Infra as code (Terraform Cloud). No manual labor here.
• Experience with Helm
• Experience in designing and building GitOps CI/CD pipelines (ArgoCD, ArgoRollouts, GitHub Actions, Jenkins, or equivalent)
• Experience with databases (MySQL/MongoDB/ElasticSearch)
• Experience with monitoring tools (Prometheus/Grafana/NewRelic/Coralogix)

You will:

• Facilitate team meetings, such as: Sprint Planning, Sprint Review, Retrospective, etc.
• Lead organization wide initiatives and change management.
• Promote agile best practices and continuous improvement within the team.
• Foster collaboration within the team, as well as with other stakeholders, to maintain alignment and focus on deliverables.
• Be a key player in driving Yotpo’s Platform Engineering team towards operational excellence.
• Act as a servant leader for the team, helping remove obstacles and ensure smooth project progress.
• Track and report on team progress using metrics and KPIs.
• Work with team members to manage dependencies and risks effectively.
• Support and encourage team autonomy, accountability, and ownership of deliverables.

What we offer:

• A clear career path with opportunities for growth and leadership.
• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office

As a Technical Writer for Loyalty & Referrals, you will work collaboratively with developers, product managers, customer support, and other stakeholders to make our products easier to understand and use. Your primary responsibility will be to produce comprehensive and user-friendly documentation, including release notes, how-to articles, FAQs, and more. You will also help design and maintain the organization and layout of our Help Center, ensuring that content is accurate, consistent, and easily accessible.

What you’ll do:

• Collaborate with product managers, engineers, customer support, and marketing teams to gain an in-depth understanding of the product and its documentation requirements.
• Make data-driven decisions to improve the content, identifying knowledge gaps and measuring content effectiveness.
• Produce high-quality documentation, including release notes, installation guides, developer guides, and API guides, while continuously updating and improving these materials.
• Track and monitor changes in the product to ensure documentation is current and accurate.
• Serve as the internal knowledge expert, answering product-related questions on internal channels.

About you:

• Experience: 3+ years of experience in technical writing or documentation roles, preferably within the SaaS industry.
• Communication Skills: Fluent American English speaker with exceptional written and verbal communication skills with the ability to translate complex technical information into clear, concise, and user-friendly documentation.
• Attention to Detail: High level of attention to detail and commitment to producing high-quality work.
• Technical Aptitude: Ability to learn quickly, familiarity with documentation tools and platforms; experience with API documentation is a plus.
• Collaboration: Ability to work cross-functionally with a range of teams and personalities to gather information and feedback.
• Self-Starter: Ability to work independently and collaboratively, managing multiple projects simultaneously under tight deadlines.
• Qualifications: Experience with content management systems, HTML, and markdown; familiarity with tools like Confluence, JIRA, and GitHub is a plus.

Tier 2 is handling escalated inquiries from our global Tier 1 team and are conducting troubleshooting to provide solutions or escalate to our R&D department. This role requires knowledge of web technologies (HTML, CSS, Javascript), SQL. Tier 2 are responsible for training and knowledge writing for our global Tier 1 agents.

What you’ll do:

Working hours: Mon-Fri, 13:00-22:00.
• Handle Tier 2 cases quickly and efficiently
• Create and update knowledge base articles used by Tier 1 agents
• Conduct training sessions for Tier 1 agents
• Act as a focal point for communication with the R&D and product teams
• Act as a knowledge focal point within support
• Accompany new releases and make sure support agents are familiar with them and have the tools to address issues related to them

What you need:

• Fluent level of English – a MUST
• 2+ years of experience in Technical Support
• Strong analytical and troubleshooting capabilities
• Experience with SQL and web technologies such as CSS, HTML, Javascript
• Knowledge of API – an advantage
• Ability to communicate effectively with customers via email, chat or via web conferencing calls
• Ability to handle and escalate issues following internal procedures

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.

You are:

• You are a Software Engineer with 0-2 years of Experience in Python / Java / Golang or similar. You love OOP design, design patterns, and clean code.
You have a BSc in computer science – a must.
• An autodidact – You are not afraid to dive deep into new technologies.
• You are a team player with a strong sense of ownership. We win together, We do what it takes, we figure it out, we help each other – and we win, as a team.
• Strong design and troubleshooting skills (hands-on).
• AWS and Kubernetes knowledge.

Bonus Points:

• Certification and/or experience with AWS
• Certification and/or experience with Kubernetes
• Knowledge in Infra as code (Terraform Cloud). No manual labor here.
• Experience with Helm
• Experience in designing and building GitOps CI/CD pipelines (ArgoCD, ArgoRollouts, GitHub Actions, Jenkins, or equivalent)
• Experience with Hashistack (Consul, Vault)
• Experience with CDNs (Akamai, CloudFront)
• Experience with databases (MySQL/MongoDB/ElasticSearch)
• Experience with monitoring tools (Prometheus/Grafana/Coralogix)

You will:

• Work with world-class experts in the field and contribute to Yotpo’s mission of delivering exceptional product quality and user experience.
• Gain exposure to cutting-edge cloud technologies and large-scale infrastructures.
• We believe in visibility. You will help us put eyes where they are missing.
• Build and design the company’s infrastructure to help Yotpo’s ever-growing scale
• Debug various applicative issues at scale
• Take part in resolving and preventing production issues

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 times/week in the office

What to bring:

• At least 1 year commercial experience
• Extremely passionate and curious about tech and building products

• Professional experience with at least one of the following (Java, PHP, Angular, React, Lit, Data Pipelines, Kafka, AWS, SQL, JS, Typescript, Vue)
• A degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)
• Understanding of SDLC
• Understands their current business domain
• Knowledge of Algorithms & Data Structures
• Fluent English
• Independent, self learner
• Proactive approach
• Problem-Solving: Strong analytical and problem-solving skills. Ability to debug and resolve software issues efficiently.
• Communication: Excellent verbal and written communication skills. Ability to work effectively in a team-oriented environment.
• Adaptability: Willingness to learn and adapt to new technologies and tools. Ability to thrive in a fast-paced, dynamic environment.
• Low on Ego and High on Team Spirit

Drive ideas to production

• Be proactive in team/company initiatives
• Collaboration: Work closely with Product, Infrastructure and other R&D teams
• Learning: Stay updated with the latest industry trends and technologies. Take advantage of learning opportunities and mentoring from senior engineers
• Actively improve the health and quality of our products

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• We are now working in a flexible hybrid capacity.

In your day-to-day, you’ll design, develop, and optimize features that drive growth and boost our merchants’ revenue, all while upholding the highest standards of quality.

• Maintain and develop new features for core services that power multiple products across the company.
• Champion agile best practices and maintain a relentless focus on delivering measurable business outcomes.

• BE – highly proficient with Java
• FE – good all around experience with modern UI frameworks (Angular and/or React)
• Writing Unit, Integration, E2E and component tests
• High interest in Data and Analytics
• Running, monitoring apps in highly scalable Microservices architecture
• Experience with any cloud provider (AWS is considered an advantage)

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards, and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Flexible hybrid capacity.

Why Choose Us?

• Build Your Career Growth : dynamic organization offering personalized career growth, and recognition.
• Be a Passionate Crafter: dedicated to the art of crafting, high level of skills and creativity.
• Be The Best Version of Yourself: combine individual voice and unique quirks to create

• You love building end-to-end solutions and thrive on seeing your work deliver real business results.
• You bring a growth mindset to problem-solving, always seeking ways to optimize and improve.
• You embrace agile methodologies and adapt quickly in fast-paced environments.
• You’re excited about collaborating with BI and other teams to create data-driven, high-quality products.
• You take pride in writing clean, efficient code and maintaining top-tier technical excellence.

Technical requirements:

Solid knowledge and experience with:

• BE – highly proficient with Java or PHP
• FE – good all around experience with modern UI frameworks (React and/or Angular)
• Writing Unit, Integration, E2E and component tests
• High interest in Data and Analytics
• Running, monitoring apps in highly scalable Microservices architecture
• Experience with any cloud provider (AWS is considered an advantage)

• Build Your Career Growth : dynamic organization offering personalized career growth, and recognition.
• Be a Passionate Crafter: dedicated to the art of crafting, high level of skills and creativity.Be The Best Version of Yourself: combine individual voice and unique quirks to create

• Competitive salary and yearly bonus
• Equity in options
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Managing a fixed monthly budget for social benefits (Re:Benefit – a flexible online benefits solution)
• Food vouchers
• Individualized career development, rewards and recognition.
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Internal mobility program and refer-a-friend program
• We are now working in a flexible hybrid capacity.