Customer Success Manager – French Speaking Ugc Product jobs at Yotpo in Bulgaria, Sofia

How you’ll make an impact:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

About you:

• 3+ years of experience in the CSM field or a client-facing role – preferably in a SaaS or e-commerce environment.
• Proven track record of successfully managing client relationships and driving retention and renewals throughout the entire client lifecycle.
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!
• Ability to work independently and take ownership of tasks while collaborating effectively with cross-functional teams.
• Ability to identify risks, raise red flags, and escalate issues. Experience with identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• English – full professional proficiency.
• Hunger to work in a hyper-fast-paced and ever-changing environment.

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.

How you’ll make an impact:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

About you:

• 3+ years of experience in the CSM field or a client-facing role – preferably in a SaaS or e-commerce environment.
• Proven track record of successfully managing client relationships and driving retention and renewals throughout the entire client lifecycle.
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!
• Ability to work independently and take ownership of tasks while collaborating effectively with cross-functional teams.
• Ability to identify risks, raise red flags, and escalate issues. Experience with identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• English AND French – full professional proficiency.
• Hunger to work in a hyper-fast-paced and ever-changing environment.

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.

What you’ll do:

• Collaborate closely with product and development teams to design intuitive user experiences
• Create wireframes, user flows, and UI elements that align with product goals
• Execute high-quality templates and mockups using Yotpo’s existing brand guidelines
• Conduct user research and apply insights to improve product usability and design
• Stay current with UI/UX trends, best practices, and emerging design technologies
• Actively contribute to team discussions, brainstorming sessions, and design reviews
• Work closely with the wider Yotpo Product Design team to maintain consistency across the platform

What you bring:

• 1+ year of experience in a product design or related UI/UX role
• Strong foundational understanding of user experience principles and interface design
• Proficiency in tools such as Figma, Sketch, or Adobe Creative Suite
• Experience working in agile environments and familiarity with tools like Jira
• A proactive, self-starting attitude with the ability to thrive in a fast-paced setting
• A growth mindset and eagerness to learn, iterate, and contribute to a collaborative team

Bonus points for:

• Prototyping skills (e.g. Figma prototypes, InVision, etc.)
• Basic video editing abilities

Why You’ll Love Working at Yotpo:

• Competitive base salary + annual bonus
• Stock option plan
• 25 days of paid vacation (plus extra days based on tenure)
• Additional health insurance coverage
• Monthly flexible benefits budget via Re:Benefit
• Food vouchers
• Learning & development programs, including access to e-learning portals and internal knowledge-sharing sessions
• Participation in hackathons, tech conferences, and workshops
• Fully stocked kitchen and bar
• Fun team events and company celebrations, both local and international
• Internal mobility & referral programs
• Hybrid working model with a strong emphasis on flexibility and work-life balance

What you’ll do:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

About you:

• 3+ years of experience in the CSM field.
• Experience in a client-facing role – preferably in a SaaS or e-commerce environment
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!
• Ability to identify risks, raise red flags, and escalate issues. Experience with identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• English – full professional proficiency
• Hunger to work in a hyper-fast-paced and ever-changing environment

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.

What you’ll do:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

About you:

• 3+ years of experience in the CSM field.
• Experience in a client-facing role – preferably in a SaaS or e-commerce environment
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!
• Ability to identify risks, raise red flags, and escalate issues. Experience with identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• English AND German – full professional proficiency
• Hunger to work in a hyper-fast-paced and ever-changing environment

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.

As a Product Content Designer at Yotpo, you’ll be using your writing and storytelling skills to build amazing user experiences for our customers. Your day-to-day will include guiding designers in crafting clear, effective in-product copy. You’ll collaborate with product managers and designers to ensure consistency, clarity, and a cohesive voice across the platform. Your role will include setting content guidelines, providing strategic input on messaging, reviewing and refining copy, and ensuring a seamless user experience through well-crafted language.

You’ll create content for in-product flows, dashboards, navigation, and more.

You’ll create short, instructional texts such as buttons, error messages, tooltips, and form field labels.

Responsibilities:

• Create clear, compelling, and accurate in-product microcopy
• Collaborate with Product Managers, Product Designers, Developers, and other stakeholders
• Guide and support designers in creating clear, compelling, and accurate in-product microcopy.
• Establish and maintain content guidelines to ensure consistency across the product.
• Review, refine, and approve UX copy to enhance clarity and usability.
• Provide feedback and direction to ensure a cohesive and high-quality user experience.
• Manage multiple projects effectively, prioritizing tasks and meeting deadlines.

Requirements:

• Written English at native level
• 3+ years of experience as a UX writer
• Passionate about writing user-focused content and a great eye for detail
• Ability to independently lead a content domain and manage multiple competing priorities in a fast-paced, constantly changing environment
• Familiarity with user experience concepts (advantage)

• Lifecycle Strategy Development – Develop and implement comprehensive lifecycle strategies aimed at enhancing customer experience and driving product adoption.
• Content Creation & Self-Service Resources – Build and manage a suite of self-service assets, including onboarding emails, release notes, tutorial videos, and in-app popups (e.g., via Appcues) that empower customers to engage with our product.
• Data-Driven Messaging – Collaborate with product analytics to test, measure, and refine communication strategies based on real-time user behavior, ensuring messaging is timely and contextually relevant.
• Experimentation & Iteration – Continuously test new communication approaches, iterate on messaging, and pivot strategies based on user feedback and performance metrics.

• Experience: You bring 2+ years of experience in customer communications management, customer engagement management, lifecycle marketing management, or related roles in a B2B SaaS environment.
• Marketing Messaging Expertise: You possess strong writing skills with a proven ability to craft persuasive marketing copy, product messaging, and content for diverse channels (emails, in-app notifications, videos, etc.).
• Language Proficiency: Native-level English skills with exceptional writing and editing abilities.
• Data-Driven Storyteller: Storing writing and communication skills with the ability to translating complex ideas into clear, compelling narratives.
• Customer-Obsessed: You are passionate about understanding user needs and designing communication strategies that enhance the customer experience.
• Innovative & Agile: You thrive in fast-paced, agile environments, continuously testing and iterating on strategies to drive engagement and retention.
• Collaborative: You excel at cross-functional collaboration and have experience working with product, analytics, and customer success teams.
• Tool Proficiency: Familiarity with tools such as Appcues, Pendo, email automation platforms, video production tools, and analytics solutions.

• Competitive salary and yearly bonus
• Equity in options
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Managing a fixed monthly budget for social benefits (Re:Benefit – a flexible online benefits solution)
• Food vouchers
• Individualized career development, rewards and recognition.
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Internal mobility program and refer-a-friend program
• We are now working in a flexible hybrid capacity.