Customer Care Expert jobs at Wix in United States, Cedar Rapids

Customer care experts with experience in the tech industry are invaluable at Expoint - a job searching platform made solely for the tech industry. The right candidate will have a broad understanding of customer care services and the ability to solve customer issues quickly and professionally. Located in the tech hub of Cedar Rapids, United States, Wix is a rapidly expanding web development company seeking topnotch customer care experts to help their customers reach their web development goals. The successful candidate will provide exceptional customer service and technical support, ensuring customer satisfaction through answering inquiries, troubleshooting problems, and resolving customer complaints. The ideal customer care expert will possess excellent communication and interpersonal skills, and the ability to utilize a wide array of technical tools to troubleshoot issues in advanced web development. The candidate should be comfortable managing ad hoc customer support tasks, providing immediate and detailed responses to customer queries, and monitoring customer interactions within the Wix platform. At Wix, customer care experts are the face of the company and must provide an excellent customer experience. Candidates should have prior experience addressing customer queries promptly, accurately, and politely. Strong problem-solving skills are an absolute must, and the successful candidate will have the ability to remain calm under pressure in difficult customer service scenarios. Customer care experts who join Wix will join a close-knit team of individuals that are passionate about providing the best customer service and helping their customers succeed. If you possess the experience and dedication to meet the highest standards of customer care in the tech industry, we would love to hear from you.