Sr Technical Account Specialist Tcs jobs at West Pharma in United States, West Whiteland Township

The HRIS Project Specialist has responsibility for supporting the delivery and execution of West’s HR Projects.

Portfolio Management

• Drive transparency of project workloads, commitments and expectations by managing reporting and dashboards out of the West Project Management system.
• Champion of the HR PMO processes and the agile methodology.
• Support departments with the setup and maintenance of projects within the West Project Management system.
• Build and maintain strong relationships with customers, business partners, resource managers, and other senior level executives.

Project Management

• Manage smaller projects as assigned by the HR PMO.
• Maintain the project related data and documents within the West Project Management System.
• Define, drive and manage change management and communications activities that support assigned projects.

Harmonization

• Work closely with HR leaders and stakeholders to standardize HR processes globally.
• Drive harmonization of different approaches across global locations
• Develop strategies to ensure consistency and efficiency in HR operations.

Training and Support

• Develop training materials and provide support to teams during process implementation.
• Ensure that team members understand and adhere to new processes.

Other duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent experience
• 3-5 years experience in Project Management, preferably in HR operations.

• Excellent analytical and problem-solving skills.
• Ability to work independently and collaboratively in a global, multicultural environment.
• Exceptional communication and interpersonal skills, with the ability to communicate effectively with colleagues across the company from SME to Management teams
• Self-motivated and dynamic individual who is able to challenge and influence others, develop and maintain collaborative working relations across HR and other functions at West
• Familiarity with HRIS (Human Resources Information System) platforms.
• Project management skills with the ability to manage multiple tasks and priorities.
• Proven experience in managing projects related to HR process improvement.
• Familiarity with Agile or other project management methodologies.
• Experience coordinating and leading cross-functional project teams.
• Ability to comply with the company’s safety and quality policy at all times.

• Must be able to travel up to 10% of the time

• Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures
• Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

• Use technical expertise to identify system, network, and application vulnerabilities, adjusting designs based on new threat data.
• Collaborate with Infrastructure and Application teams for security reviews, vulnerability assessments, and remediation.
Support the implementation of Next Generation WAN/LAN architecture across the enterprise.Configure, implement, document, and manage security tools including Network Security, Cloud Security, End-Point Security, SIEM, DLP, Email, and security awareness training.
• Conduct automated/manual vulnerability assessments and penetration testing, collaborating with teams on remediation.
• Work closely with SOC/NOC to meet performance indicators and mitigate threats/vulnerabilities, including Security Incident & Event Management and daily threat analysis.
• Monitor systems to enhance network performance.
Troubleshoot, resolve, and communicate networking issues to employees and management.Assist with disaster recovery procedures and test plans.Diagnose and resolve hardware, software, and other network/system issues, replacing faulty hardware as needed.
• Provide system support and maintenance per standards, Network and Cybersecurity Service Delivery model, West policies, procedures, and regulatory requirements.
• Help create and maintain system lifecycle documents including Policies, SOPs, and SOIs per West policies and procedures.

• Bachelor’s degree, Diploma or equivalent experience

• 8-15 years of relevant experience

Proficiency with security products such as firewalls, URL filtering, and virus protection.Deep understanding of network infrastructure and security, including SD-WAN, routing, firewalls, and cloud networking.
• Strong focus on providing cost-effective security solutions while staying updated on security threats.
• Exceptional communication skills to translate IT concepts for non-technical audiences.
• Experience with Linux/Windows operating systems, coding languages, and networking basics like switches and routers.
Familiarity with Microsoft Azure, Cisco Networking, Fortinet SD-WAN, and security tools like IDS/IPS and encryption.
• Ability to work globally in a virtual environment, managing multiple priorities with flexibility.
• Proactive work ethic, effective prioritization in high-pressure situations, and adherence to relevant company SOPs.

The HR Project Specialist has responsibility for supporting the delivery and execution of West’s HR Projects.

Portfolio Management

• Drive transparency of project workloads, commitments and expectations by managing reporting and dashboards out of the West Project Management system.
• Champion of the HR PMO processes and the agile methodology.
• Support departments with the setup and maintenance of projects within the West Project Management system.
• Build and maintain strong relationships with customers, business partners, resource managers, and other senior level executives.

Project Management

• Manage smaller projects as assigned by the HR PMO.
• Maintain the project related data and documents within the West Project Management System.
• Define, drive and manage change management and communications activities that support assigned projects.

Harmonization

• Work closely with HR leaders and stakeholders to standardize HR processes globally.
• Drive harmonization of different approaches across global locations
• Develop strategies to ensure consistency and efficiency in HR operations.

Training and Support

• Develop training materials and provide support to teams during process implementation.
• Ensure that team members understand and adhere to new processes.

Other duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent experience
• 3-5 years experience in Project Management, preferably in HR operations.

• Excellent analytical and problem-solving skills.
• Ability to work independently and collaboratively in a global, multicultural environment.
• Exceptional communication and interpersonal skills, with the ability to communicate effectively with colleagues across the company from SME to Management teams
• Self-motivated and dynamic individual who is able to challenge and influence others, develop and maintain collaborative working relations across HR and other functions at West
• Familiarity with HRIS (Human Resources Information System) platforms.
• Project management skills with the ability to manage multiple tasks and priorities.
• Proven experience in managing projects related to HR process improvement.
• Familiarity with Agile or other project management methodologies.
• Experience coordinating and leading cross-functional project teams.
• Ability to comply with the company’s safety and quality policy at all times.

• Must be able to travel up to 10% of the time

• Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures
• Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

In this role, you will be accountable for facilitating, managing and maintaining the OPMO governance, structure, processes & standards, data, metrics and communication plan. This position will ensure key deliverables of the PMO are met and the Organization is supported.

• Lead communicator to OPMO project team on updates to governance, processes and templates.
• Facilitate the preparation, presentation and archiving of key OPMO meetings per communication plan – such as, but not limited to Project Requests / Proposals, Status Updates and Phase Gates.
• Facilitate and schedule Ad Hoc meetings as required.
• Maintain key stakeholder lists for key OPMO meetings, adjust as necessary.
• Ensure key stakeholder attendance or designates when necessary for key OPMO meetings.
• Ensure templates and project standards are developed or updated, properly trained and communicated within OPMO project team, network project managers and Operations.
• Maintain OPMO TEAMS governance site and OPMO SharePoint site.
• Maintain the master list (Portfolio) of projects across OPMO, West Network of select non-OPMO projects and key metrics and data. Azure or related updates to support master list. Current / Future State value stream mapping of OPMO processes as required.
• Provide leadership and support for resource tracking and forecasting tools that can be used across the organization.
• Work with key members of the OPMO to develop reporting requirements and run reports related to project and resource costs.
• Lead the development and maintenance of reporting mechanisms to enable the broader management team to make informed decisions regarding resource deployment, prioritization and program related financial assessments.
• Support with data the Program Management escalation of key issues arising from the plan / metrics to Senior management where necessary.
• Ability to organize and prioritize tasks, must be detail oriented and self-motivated.
• Support portfolio and cost center managers with information requests related to open commitments by project or cost center.
• Ability to work independently on own projects while working concurrently with all departments.
• Maintain an up to date understanding of the SAP functionality.
• Other duties as assigned.

• Bachelor's Degree or equivalent experience in a science, engineering, or IT discipline.

• 3-5 years working in a cross functional manufacturing environment interacting with senior management.
• Experience in manufacturing environment preferred

• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Must have excellent written and verbal communication skills as well as the ability to accurately document work performed.
• A knowledge of Microsoft Office, MS Project, MS Teams, Visio, Azure Dev Ops and Power BI
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times.

• Comfortable working in a manufacturing environment.
• Specific vision abilities may be needed by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must follow and comply with Plant’s Dress and Hygiene Code (SOI).
• Must be able to tolerate heat and industrial odors/smells on a frequent basis.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.
• Must also be able to maintain confidentiality and resolve conflicts.
• Ability to make independent and sound judgments.

• Providing differentiating service for Strategic Accounts, owning our customers journey
• Aligning with Global counterparts to create one global customer experience
• Serving as SPOC for all customer relationship matters within the assigned accounts
• Identifying key customer stakeholders and develop strategies to build trusted advisor relationships with them
• Maintaining a regular interaction with assigned accounts to proactively identify potential issues and additional potential opportunities
• Champion for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
• Sustaining a sense of urgency across the organization to solve customer issues
• Customer Satisfaction, as measured by NPS (Net Promoter Score)
• Handling daily customer interactions professionally and patiently by phone and email
• Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
• Informing customers of interruptions to order schedule and review next best outcome together
• Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
• Managing deviation agreements
• Assisting in resolving invoicing discrepancies with internal AR, supporting the Dunning process
• Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
• Performs other duties as assigned

• Knowledge or experience with ERP tools like SAP with Sales and Distribution required
• 3+ years of experience in client services or customer service required
• 2+ years of direct experience in customer interaction roles preferred

• Working knowledge of MS Office or the willingness to learn it quickly
• Ability to deliver great customer experience and to be invigorated by constant personal interaction
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
• Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems

• High School Diploma, GED, vocational training (apprenticeship), or appropriate professional experience required

In this role as a Quality Assurance Specialist at West Analytical Lab Services, you will be instrumental in providing quality support and ensuring the continuity of cGMP compliance, in line with corporate policies and procedures. Your responsibilities will include ensuring the lab's adherence to regulatory, compendial, ISO, and West requirements while reviewing the quality of work completed by lab personnel. You will be tasked with analyzing data, recommending changes, and verifying their effectiveness, alongside reviewing and approving investigations, corrective actions, validation documents, and relevant change control documentation. By leveraging your knowledge and experience, you will drive initiatives to enhance system effectiveness and efficiency, ensure timely completion of assignments, and support the development and review of lab procedures and work instructions. Additionally, you will play a key role in resolving quality issues, maintaining consistent application of quality requirements, and contributing to the technical writing and editing of procedures and documentation.

• Provides QA support to Analytical Lab ensuring compliance to regulatory/compendial, ISO and West requirements.
• Reviews the quality of work completed by the Lab personnel to ensure it meets regulatory/compendial requirements, ISO, West procedures, and customer requirements.
• Reviews data, analyzes results and recommends changes based upon findings and performs follow up to verify effectiveness.
• Reviews and approves the investigations, corrective actions, validation documents and reports, and change control documentation related to Exton Lab.
• As appropriate, use knowledge and experience to take initiatives to improve the effectiveness and/or efficiency of systems.
• Ensures that assignments are completed on time, and at the required level, etc.
• Provides support for the development of procedures and work instructions for the lab including technical editing and writing.
• Participates in the review of lab procedures and work instructions.
• Resolves issues within Quality to ensure consistent application of quality requirements.
• Participates in internal quality audits and customer audits.
• Reviews and provides approval of materials from external warehouses.
• Provides client’s supplier qualification questionnaire response.
• Prepares data and information to be discussed during Management Review and ensure that this review is performed per procedure.
• Supports corporate harmonization initiatives as they pertain to the lab management system.
• Works independently with minimal supervision.
• Performs other duties as assigned based on business needs.

• Strong communication and technical writing skills, interpretation of data, and interpersonal skills.
• Read and interpret data, information, and documents.
• Must maintain the ability to work well with others in a variety of situations.
• Must be able to multi-task, work under time constraints, problem solve and prioritize.
• Ability to make independent and sound judgments.
• Observe and interpret situations, analyze, and solve problems.

• Education or Equivalent Experience: Bachelor's in scientific discipline preferred. Applicable work background and experience may be considered as a substitute.

• Minimum 3 years of experience in regulated Quality Assurance / Quality Control required
• Minimum 3 years of experience in medical devices or pharmacy industry preferred

• Knowledge of cGMP requirements and ISO standards
• Ability to work independently, multi-task and thrive in fast-paced environment
• Experience with managing Document Control activities within a regulated industry
• Familiarity with Master Control, SAP/ERP system and SharePoint
• Excellent written and verbal communication skills
• Proficient in Windows OS, Microsoft Office Suite including Word, Excel, and Power Point
• Able to be aware of all relevant SOPs per Company policy as they are related to the position covered by this Job Description.
• Must have effective problem solving and interpersonal skills
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
• Able to always comply with the company’s safety policy.
• Able to always comply with the company’s quality policy.

• Adaptable to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events
• Must maintain the ability to work well with others in a variety of situations
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• Ability to perform basic mathematical tasks like counting, adding, subtracting, and rounding and to record, balance and check for accuracy.
• Effectively communicate and interface with various levels internally and with customers

The Sr. Associate – Technical Sales is primarily responsible for the identification and qualification of new opportunities and leads to support the launch of Integrated Systems. Strong research and analytical skill sets will be utilized to conduct targeted market research and associated analysis to identify new potential customers and emerging trends. The role requires establishing new customers to West and driving value via understanding the customer pipeline and aligning the appropriate Integrated System product. Develop additional strategy to continue to expand the West reach with new accounts as well as continued enhancements or development of new processes to drive efficiency with all service models. The Sr. Associate – Technical Sales is a self-starter who possesses a natural ability to proactively chase new avenues for identifying and capturing new accounts to the West Integrated System portfolio as well as working with Business Development and Strategic Marketing on top of the funnel tactics. This person will quickly develop their ability to identify, manage, and grow new and existing business.

• Responsible for the Integrated Systems Platform sales, engaging with both customers and internal teams to drive strategic growth initiatives.
• Acquire and manage new business through prospecting conversion of leads with a focus on our Integrated Systems portfolio.
• Develop strategies to forge new relationships with prospective customers by uncovering opportunities through strong listening and interviewing skills, understanding their drug pipeline, and offering tailored solutions that align with their needs.
• Provide support for effective customer follow-up from webinars and other West events, and engage with customers through the leads process, collaborating with Marketing on product campaigns tailored to our customer portfolio.
• Perform data analytics for customer or platform portfolios to drive enhancements to product and service models in support of new accounts and how they will be appropriately serviced.
• Understand market trends including relevant competitors, technology and regulatory issues to keep customer informed
• Utilize all service platforms, manage customers, training of the customers, and optimizing the use of support systems as well as working with other departments to improve the overall service model to these new account

Bachelor’s degree in Bioscience, Biochemical. Chemistry, Engineering, Pharmaceutical or equivalent experience. MBA preferred

Minimum 5 years of relevant B2B technical sales experience in industries that require a high degree of technical knowledge and regulatory requirements

• Knowledge or experience with ERP tools like SAP with Sales and Distribution
• Experience in prefilled syringe products and/or services.
• Exhibit strong competency in sales process and strategic account planning by regularly achieving business results that accurately mirror or exceed forecast
• Ability to strategically prioritize and suitably adapt and improve on strategic approach as and when necessary to focus on high value and likely to win opportunities/accounts
• Demonstrates knowledge of market segment, trends and internal customer issues that may influence a customer's priorities, tactics, and business approaches. Remains current on competitors, new technology and regulatory issues to maintain West’s scientific leadership position in the market
• Anticipates risks and devises contingency plans to meet them. Understands situation from many perspectives and makes decisions accordingly.
• Resourceful and is comfortable in navigating through internal resources by collaborating cross-functionally and can utilize resources effectively.
• Working knowledge of MS Office
• Familiarity with CRM systems is a plus
• Previous experience with cold calls and/or developing strategies to connect with and onboard new customers is strongly preferred
• Natural ability to demonstrate creativity with innovative thinking to discover and implement enhancements to existing processes
• Customer-Focused Attitude: A customer-centric approach with a genuine desire to ensure customer satisfaction and build lasting relationships
  Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Self-Starter with ability to work independently in a global environment as well as in team settings for project and/or process specific needs
• Be aware of all relevant SOPs as per Company policy as they relate to the role covered by this Job Description.
• Fully compliant with the company’s safety and quality policies at all times.

• Work is performed in an office environment. Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures.
• Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities.
• Read and interpret data, information and documents.
• Must maintain the ability to work well with others in a variety of situations.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.