Manager Gsc Supply Planning Medical Device jobs at West Pharma in United States, West Whiteland Township

In this role, the Quality Project Manager will support the standardization of QMS process and data management across the organization. This position will lead the development and deployment of quality maturity, QMS improvements and quality cost related measures, evaluations, performance, and initiatives. This position will coordinate activities associated with quality maturity including continuous improvement projects relating to sustaining engineering activities, development of new methods/processes for product evaluation and product development activities through a standardized approach. In addition, this position will deploy highly capable, predictive, effective, and efficient quality cost metrics for West Pharmaceuticals. This position will also be responsible for leading and executing cost improvement initiatives, follow up assessments and action oversight.

• Lead the initiative to standardize quality systems between multiple sites. Identify best practices and ensure roll out to relevant sites.
• Organize and generate detailed quality information reports to show trends and the impact of process improvements.
• Create repeatable methods to assess, measure and communicate the overall quality of a project and deliver key metrics to assess the overall improvement.
• Establish and lead cross functional quality related meetings to review and discuss performance, status and prompting necessary actions as required.
• Manage goals and metrics for Quality teams/initiatives to adequately monitor the overall effectiveness of the teams/initiatives.
• Work with project managers, engineering team, and platform management to develop plans to implement improvement projects.
• Ensures teams work closely with product development, supplier/contractors, design, quality, regulatory teams in order to establish standardized KPIs.
• Work within Quality or across West Divisions to triage Customer Operational difficulties, define root cause(s), and coordinate the implementation of corrective and preventive actions to preclude recurrence related to quality improvements and quality maturity.
• Manage or contribute to both corporate and facility driven initiatives intended to meet defined objectives.
• Support front room and or backroom responsibilities during external audits. Including post audit activities, if required.
• Responsible for assembling a project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project.
• Record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables.
• Responsible for project budget estimation, monitoring, and attainment throughout the project lifecycle.
• Ensure a common understanding by setting expectations in accordance with the project plan in order to align the stakeholders and team members.
• Lead the identification, assessment, monitoring, and closure of project risks throughout the project lifecycle.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, and reflective of authorized changes to facilitate customer acceptance.
• Responsible to improve team performance by building team cohesiveness, leading and motivating in order to facilitate cooperation, ensure project efficiency, and boost morale.
• Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• May coordinate the activities of one or more exempt and/or non-exempt employees.
• All other duties as required.

• Bachelor's Degree in Science, Engineering or related field

• 8+ years of relevant work experience required

• 5+ years’ experience in pharmaceutical or medical device environment.
• 2+ years’ experience in a Quality role.
• ASQ CQE certification desirable.
• Deep knowledge of quality processes such as CAPA, complaint management, risk management, root cause analysis, statistical sampling plans, FMEA/Fault Tree Analysis, Design Optimization using DOE, Hardware Reliability, Software Reliability, and Design Controls including Design Verification/Validation.
• Knowledge of ISO 9001:2008, ISO 13485, 21 CFR 820, 21 CFR 210 & 211, cGMP, cGLP.
• Ability to manage direct report(s), work independently and in a team environment.
• Demonstrate innovativeness in tactical matters relating to proposing alternate solutions for process improvement.
• Experience in FDA regulated environment, pertinent to ISO 13485 is preferred.
• Experience with SAP is preferred.
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times.

• Identify deployment site requirements and solutions within our global SAP template; define gaps and design solutions, with the support of system architects, where required
• Train new users in global processes in coordination with Subject Matter Experts
• Coordinate and support the execution of user acceptance testing and data conversion validation
• Lead workshops and interviews with Subject Matter Experts to identify transformation opportunities
• Manage the transformation portfolio within the Agile framework, linking opportunities to leadership priorities
• Develop, track, and report metrics to articulate change benefit realization
• Lead both direct reports and subject matter experts who work in other departments and functions
• Collaborate with Digital & Transformation team to design and implement resilient business processes enabled by supporting technologies
• Define and communicate change impacts to Finance processes, systems, and structures, and support peer leaders to drive stakeholder engagement, communication, and acceptance of change
• Other duties as assigned

• Bachelor’s degree in Accounting, Information Systems, or related fields, or equivalent experience

• Minimum 8 years of experience in project execution, process design, and/or systems implementation
• Experience with SAP (S/4HANA preferred), specifically with Financial Accounting and Controlling modules

• Strong knowledge of and experience with leading practice budgeting, forecasting, analytics, and accounting principles for the typical business processes of a Life Sciences manufacturing company (Order to Cash, Procure to Pay, Record to Report, etc.)
• Ability to manage change effectively, including strong interpersonal communication skills that can be adapted to various levels of the organization
• Experience with Agile project management framework, and ability to set goals, create sprint plans, track progress, and hold team members accountable for timely delivery
• Experience and/or training in Generative Artificial Intelligence and Machine Learning, SAP BW/BI, Microsoft Power BI, and other tools in the Microsoft Power Platform or similar tools for process automation
• Ability to lead cross-functional teams collaboratively, encouraging resilience and maintaining a positive mindset
• Comfort with ambiguity and the ability to logically structure issues and recommend best practice solutions
• Mindset focused on continuous learning to maintain knowledge of industry trends, new technologies, and evolving best practices

The Sr Manager, ESG Strategy & Support will act as a key strategic partner in leading and shaping the Environmental, Social, and Governance (ESG) program at West. This pivotal role involves embedding ESG considerations into West's business processes while aligning with its Mission, Vision, and Values. Responsibilities include ensuring compliance with ESG-related laws and regulations such as CSRD, CDP, EU Deforestation, SBTi, CBAM and GRI. The role functions to support the ESG program and involves close collaboration with team members to establish strategies and devise global, regional, and local plans that align with West's Global ESG goals.

• In depth collaboration with internal stakeholders to deliver, drive and execute on ESG goals including Climate strategy; Waste in operations; R&D for the environment; Responsible supply chain
• Serve as the “go-to” ESG subject matter expert for assigned business functions, which may include operations, commercial, supply chain, and research & development projects.
• Champion the creation and release of the annual ESG report, working with Communications and Data Collection and Reporting teams.
• Drive the Science-Based Target Initiative (SBTi) strategy.
• Ensure conformity to global ESG-related laws and regulations (voluntary and mandatory) reporting standards while spearheading program enhancements and monitoring ESG reporting best practices and evolving legislative/regulatory regimes.

• Establish robust procedures and systems for dialogues with internal and external stakeholders concerning ESG issues, including assessment and development of ESG policies, processes, and systems where appropriate.
• Proven track record in analyzing and communicating complex ESG data to a wide variety of stakeholders, delivering strategic insights to senior executives.
• Augment engagement with primary customers and investors, ensuring timely and effective responses to all ESG-related inquiries.
• Tackle other role-related tasks as necessitated by the organization, strictly observing all organizational guidelines, policies, and safety regulations.
• Other duties as assigned.

• Bachelor's degree in environmental or other sciences, or related fields (required).
• Master’s degree in business, environmental sciences or related fields (preferred)

• Minimum 10 years in ESG or sustainability-related roles, with preferred experience in SBTi and emissions calculations (required).

• Familiarity with or experience implementing operational and / or supplier environmental and human rights risk analysis and due diligence processes.
• Experience using and / or implementing Product Carbon Footprint (ISO 14067, PATH) / LCA.
• Demonstrated ability to engage R&D organizations to implement sustainability-related considerations into product development / stage gate processes.
• Have an established network within the ESG community to engage with thought leaders and regulatory bodies.
• Experience with SBTi and Scope 1, 2 and 3 emissions calculations.
• Experience with ESG reporting software such as NASDAQ OneReport, Metrio.
• Advanced knowledge of the depth and breadth of sustainability-related ranking organizations such as UN Sustainable Development Goals, CDP, and SASB reporting requirements.
• Advanced level skill in MS Excel, Power Point, Word, and Outlook.
• Advanced knowledge of the depth and breadth of sustainability-related ranking organizations such as DJSI and CDP.
• Extremely detail-oriented and deadline driven, with proven track record.
• Excellent communication skills, both written and oral, with proven track record.
• Excellent organizational, administrative, and time-management skills with the ability to work effectively under pressure.
• Exceptional ability to immediately establish credibility with senior executives.
• Ability to independently manage projects and solve problems quickly and effectively.
• Proven ability to cultivate teamwork and fill knowledge or skill gaps where needed.
• Ability to build and maintain strong relationships with customers, business partners, resource managers, and other senior-level executives.
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
• Ability to manage multiple tasks/projects/priorities and simple systems simultaneously.
• Ability to exercise good judgment and maintain a high level of integrity.
• Ability to comply with the company’s safety and quality policy at all times.

• Communication, quick decision making based on logic, circumstances and data at hand, interpreting data, reading or writing, public speaking - must be able to express or exchange ideas with team members.

• Must be able to understand direction and adhere to established procedures.
• Must be able to communicate effectively, speak in front of groups, express & exchange ideas and understand direction.
• Maintain the ability to work well with others in a variety of situations.
• Able to learn and apply new information or new skills.

• Read, interpret and analyse data, information and documents.
• Must be able to multi-task, work under time constraints, problem solve and prioritize.
• Must be resilient.
• Demonstrates enthusiasm, takes accountability, is “self-started” and takes initiative for all work and is results driven.

The incumbent will be a strong advocate of quality systems and quality culture with the drive, experience and knowledge to be able to provide mentorship and direction on best practices.

The position can be located at any West site and is not limited to Exton.

• Ensure success of assigned projects by overseeing all aspects of project planning, resourcing, communications, problem solving etc.
• Coordinate Quality Culture events and initiatives such as Quality Culture workshops, recognition programs, customer visits etc.
• Establish and lead cross-functional quality-related meetings to review and discuss performance, status and prompting necessary actions as required.
• Partner with L&D, HR and other relevant functions to drive improvements to employee onboarding and training.
• Partner and/or liaison with other West functional areas to drive optimization of processes and procedures and bring resolution to issues.
• Manage or contribute to both corporate and facility driven initiatives intended to meet defined objectives.
• Report out on projects and initiatives to Executive and Senior Leadership as requested.
• Exhibit a strong “quality first” mentality and ensure that product and process quality are held to the highest standard.
• All other duties as required.

• Bachelor's Degree or equivalent experience required
• Master's Degree preferred

• Minimum 8 years Quality or related experience required
• Experience in regulated industry such as pharmaceutical and medical device preferred
• Experience with SAP and MasterControl systems preferred

• Project Management skills, able to manage multiple projects across the globe
• Ability to to forsee potential problems and navigate challenges efficiently all while maintaining a strong focus on stakeholder requirements and project goals.
• Strong interpersonal skills and ability to communicate at all levels of the organization e.g. during Global townhalls etc.
• Ability to work independently and in a team environment.
• Demonstrate innovativeness in tactical matters relating to proposing alternate solutions
• Knowledge of cGMP, cGDP, relevant ISO standards and medical device/Pharma requirements
• Ability to adhere to all company safety and quality policies

• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
• Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of customer visits and business development related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems

• Supports the planning and executes compliance and privacy auditing and monitoring activities.
• Supports the daily Data Loss Prevention reviews and communications.
• Manages the day-to-day operations of the annual compliance auditing and monitoring plan.
• Initiates and coordinates corrective and preventive action for areas of noncompliance as identified in the periodic audits and/or through the reporting system.
• Supports the implementation of annual compliance risk assessments.
• Conducts monitoring of AI activities/plans, including but not limited to, support for timely and fulsome assessments of AI pilot/use case requests and supports the AI Steering Committee
• Manages the annual Due Diligence review for agents and distributors
• Supports the Business Compliance & Integrity Department with generating reports used to track and trend activities related to compliance.
• Periodically reviews and recommends updates to compliance policies, procedures and annual compliance auditing and monitoring plan to ensure relevance in providing guidance to management and employees.
• Identifies potential areas of compliance vulnerability and risk, facilitating corrective action plans for resolution.
• Remains abreast of relevant regulatory publications and settlements.
• Collaborates with Chief Compliance & Privacy Officer to develop effective compliance training programs to include new employee orientation, targeted education and ongoing education for management and employees.
  

• Monitors the compliance mailbox, answers questions, and troubleshoots problems for users by phone and email.
• Provides reports as directed and/or requested to the Chief Compliance & Privacy Officer on issues and concerns.
• Collaborates with Chief Compliance & Privacy Officer to develop periodic reports for senior management and the board.
• Assists with the promotion of a compliance culture for the organization.
• Undertake special projects and duties as identified or assigned.

Bachelor's Degree required

• 8-10 years of work experience with 4-7 years of healthcare industry related experience in compliance, operations, privacy, quality, training or applicable experience in pharmaceuticals or medical devices.
• Project Management certification preferred (or experience in lieu of)
• Familiarity with compliance, healthcare and privacy laws and regulations, including but not limited to: FCPA, Anti-Kickback, GDPR, PIPL, EU AI Act and other AI regulations

• Exceptional attention to detail, analytical, and statistical skills.
• Strong written and verbal communication skills.
• Strong organizational and project management skills.
• Strong technology skills including Excel and PowerPoint; and experience creating data analytics preferred.
• Ability to work with and maintain confidentiality of company and personnel data.
• Must be a self-motivated team player with proven ability to identify issues and manage priorities in a fast-paced environment with a bias for action and a strong sense of ownership.
• Must be able to meet deadlines and manage multiple priorities.
• Responsible for identifying system, data, or process improvements that increase efficiency, compliance, or reduce cost to the business.
• Makes recommendations to compliance leadership, develops and supports execution of plans to implement recommendations in conjunction with compliance management.
• Demonstrates an aptitude for critical thinking in complex situations and an ability to synthesize ambiguous data into concrete insights and other duties as assigned.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Able to comply with the company’s safety and quality policy at all times.
• Preferred experience as a compliance professional responsible for the development and implementation of risk assessments and monitoring and/or audit programs with working knowledge of DOJ’s & OIG’s guidance of an effective compliance program.
• Previous Anti-Kickback Statue compliance risk experience preferred.
• Previous people management experience preferred.
• Review and interpret healthcare compliance regulations, policies, procedures and corrective action plans.
• Ability to be flexible, manage a diverse and demanding workload with minimal supervision.
• Ability to work effectively within a team environment.
• Clear, concise and persuasive writing and presentation skills.
• Decisive and capable of exercising good judgment under pressure.
• Demonstrated ability to problem solve and manage unforeseen changes to plans.
• Excellent interpersonal skills and ability to work as a team player.

• Weekly staggered work schedule to support APAC and Europe

• Leading the Engagement (for Contract Manufacturing) and Operations (Contract Manufacturing) by providing proactive change management and motivation of the team.
• Providing differentiating service for key accounts aligned with CM Sales.
• Aligning with Global counterparts to create one global customer experience for all Contract Manufacturing interactions.
• Identifying key customer stakeholders and developing strategies to build trusted advisor relationships.
• Maintaining regular interactions with Sales on all levels to proactively identify potential issues and additional potential opportunities.
• Sharing market insights by gaining understanding on customer requirements and trends.
• Sustaining a sense of urgency across the organization to solve customer issues.
• Overseeing the handling of daily customer interactions professionally.
• Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc.
• Assisting in providing reporting to customers: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track & Trace
• Ensuring support to the AR team in resolving invoicing discrepancies.
• Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks.
• Actively participates in conjunction with Customer Success leadership team driving Global West initiatives and representing the Customer Success team in with fellow leaders across the organization.

• Bachelor's Degree in business or equivalent experience required

• Minimum 8 years in client services or customer service required
• 3-4 years of experience in leading a team in client services or customer service

• Knowledge or experience with ERP tools like SAP with Sales and Distribution
• Ability to deliver great customer experience and to be invigorated by constant personal interaction
• Working knowledge of MS Office or the willingness to learn it quickly with Excel skills being on an intermediate level at minimum
• Highly proficient in written and spoken English
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in a global environment
• Understanding of Incoterms and Export/Commercial Documentation
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to always comply with the company’s safety policy

• We are seeking a highly motivated and agile Finance Manager supporting the Elastomer & Primary Containment (E&PC) Financial Planning & Analysis (FP&A) Operations team.
• This critical role will be responsible for overseeing financial forecasting, budgeting, and reporting activities related to the SG&A functions in Operations & R&D, supporting the finance team to automate as much of the day-to-day activities and supporting sites with process improvements.
• This role will be 30% ad hoc duties depending on need across the sites.
• The Finance Manager will utilize systems such as SAP, Hyperion, BPC, and BW/BI to analyze data, track performance, budget, forecast to support the business.

• Responsible for all financial analysis, reporting and monitoring of results for VP Global EPC OPS, ENG & Supply Chain & VP R&D Components and containment system Packaging.
• Complete the quarterly financial forecast and annual budget for the Global E&PC Ops & R&D using BPC, proactively identifying financial risks and opportunities.
• Use SAP to gather, analyze, and interpret financial data, ensuring accuracy for month-end closing.
• Prepare and present financial reports and insights to senior leaders.
• Responsible for all monthly, quarterly and annual financial analysis of actuals vs budget/forecast.
• Work with the finance transformation team to help with the digitization leveraging SAP, Power BI and technology lead initiatives
• Lead and support the alignment of the FP&A Operating Model including leading the Playbook document that is always undated.
• Working with Strategy and Network Optimization team along with Cost & Inventory Accounting (CIA) on understanding the best fit of product transfers.
• Interact with cross-functional teams, especially CIA & GFS
• Coordinate and prepare capital project financial models and related business case assessments including CAPEX documents for value Stream meetings and E&PC.
• Assist in identifying and implementing opportunities for process optimization and cost reduction and providing financial insights to support ongoing cost-saving initiatives
• Participate in or lead global/regional FP&A initiatives and other special projects
• Perform ad hoc analysis as needed.

• Education: Bachelor's in Accounting or Finance or equivalent experience
• Experience: 8 years of experience in Accounting and/or Financial Planning & Analysis
• Successful experience in working across multiple levels of an organization including senior leadership

• Exceptional financial acumen including strong analytical, financial modeling, budgeting and forecasting skills.
• Expertise as a financial business partner and strong internal customer service focus.
• Understanding of GAAP and internal control principles.
• Experience of Manufacturing ERP and cost accounting principles.
• Excellent problem solving, process improvement and organizational skills.
• Good interpersonal skills and the ability to present concepts and results in a concise manner.
• Skills in Microsoft Office and business intelligence tools (preferred SAP S/4 HANA).
• Ability to work in a matrixed organization and promote a collaborative environment. Excellent relationship skills and client-focused mindset.
• Excellent oral and written skills; interpersonal skills, fact finder skills, active listening, critical thinking, time management, problem sensitivity and project management skills.
• Ability to leverage technology to improve, analyze and report results.
• Demonstrated ability to work in a complex, dynamic, and challenging environment with strong inherent project execution skills, including prioritizing tasks, balancing workload between multiple projects, anticipating next steps, adapting to changing situations and project scope.
• Ability to comply with the company’s safety and quality policy at all times.

• Medical component and device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility. Must tolerate fumes and from various manufacturing processes
• Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality. Must maintain the ability to work well with others in a variety of situations. Must be able to multi-task, work under time constraints, prioritize and problem solve
• Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete assignments
• May need to stand or sit for extended periods of time
• Must transport oneself to and from other areas of the facility and travel to other facilities when necessary
• Must have good visual acuity. Must be able to see with or without corrective lenses for safety issues
• Strong communication and technical writing skills, interpretation of data, interpersonal skills, ability to work on and lead teams. Use written and oral communication skills
• Read and interpret data, information and documents. Ability to make independent and sound judgments. Observe and interpret situations, analyze and solve problems

• Finance and Accounting\Certified Public Accountant (CPA) Upon Hire preferred and
• Finance and Accounting\Certified Management Accountant (CMA) preferred