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Technical Support Specialist & jobs at West Pharma in South Korea, Seoul
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Company (1)
Job type
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Job title (1)
South Korea
Seoul
3 jobs found
22.11.2025
WP
West Pharma Technical Support Specialist & South Korea, Seoul
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Provide support for IT systems and End-Users in the facility, including, but not limited to: Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication,...
Description:
Job Summary
In this role, you will work closely with the regional and global Digital and Transformation team. The role will be responsible for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance).
Essential Duties and Responsibilities
- Provide support for IT systems and End-Users in the facility, including, but not limited to: Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
- Assist with troubleshooting and problem determination/resolution.
- Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
- Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level.
- Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
- Professional attitude in maintaining a clean, orderly and safe work area.
- Exemplary behavior in IT security related topics
- Participate in “on-call” support rotation.
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
- Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
- Compliance to all local site Environmental, Health and Safety regulations
- Compliance to all local site company policies, procedures and corporate policies
- Other duties as assigned.
Education
- Bachelor's Degree or equivalent experience in Computer Science required
Work Experience
- Minimum 3 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment
- Experiences in collaboration within international teams
Preferred Knowledge, Skills and Abilities
- Excellent interpersonal skills and communication skills
- Strong service orientation
- Ability to work on own initiative and to meet deadlines.
- Open to change and prepared to drive change.
- Required Language: English
- Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.
- Completes a variety of atypical assignments.
- Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
- Works with a limited degree of supervision
- Acts as an informal resource for colleagues with less experience.
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the company’s safety policy at all times.
- Able to comply with the company’s quality policy at all times.
- Desktop support incl. MS Office Suite
- MS Windows Server administration
- Network technologies/protocols and administration
- Microsoft Active Directory
- Microsoft Office 365
License and Certifications
- Information Technology\ITIL Foundations v3 preferred
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These jobs might be a good fit
29.06.2025
WP
West Pharma Associate Specialist Customer Success Engagement South Korea, Seoul
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Providing differentiating service for Strategic Accounts, owning our customers journey. Aligning with Global counterparts to create one global customer experience. Serving as SPOC for all customer relationship matters within the...
Description:
Work Experience
Essential Duties and Responsibilities
- Providing differentiating service for Strategic Accounts, owning our customers journey
- Aligning with Global counterparts to create one global customer experience
- Serving as SPOC for all customer relationship matters within the assigned accounts
- Identifying key customer stakeholders and contribute to developing strategies to build trusted advisor relationships with them
- Maintaining a regular interaction with assigned accounts to proactively identify potential issues and suggest additional potential opportunities
- Striving for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
- Sustaining a sense of urgency across the organization to solve customer issues
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Handling daily customer interactions professionally and patiently by phone and email
- Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
- Informing customers of interruptions to order schedule and review next best outcome together.
- Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
- Managing deviation agreements
- Assisting in resolving invoicing discrepancies with internal AR
- Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
- Other duties as assigned
Additional Responsibilities
- Bachelor’s degree or completed vocational training (apprenticeship)
Work Experience
- Up to 2 years of experience in client services or customer services
- Prefer 1-2 years’ direct experience in customer interaction roles
- Knowledge or experience with ERP tools like SAP with S&D module
Preferred Knowledge, Skills and Abilities
- Working knowledge of MS Office or the willingness to learn it quickly
- Highly proficient in written and spoken English and one further language of our business areas
- Ability to deliver great customer experience and to be invigorated by constant personal interaction
- Strong communication skills
- Strong people skills – approachable, good listener, empathetic
- Strong learning capacity
- Ability to work independently in global environment
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety and quality policies at all times
Additional Requirements
- Communication, quick decision making, interpreting data, reading or writing, public speaking -- must be able to express or exchange ideas with team members
- Must be able to understand direction and adhere to established procedures
Show more
These jobs might be a good fit
10.05.2025
WP
West Pharma Assoc Specialist CS Engagement South Korea, Seoul
Share
Providing differentiating service for Strategic Accounts, owning our customers journey. Aligning with Global counterparts to create one global customer experience. Serving as SPOC for all customer relationship matters within the...
Description:
Work Experience
Essential Duties and Responsibilities
- Providing differentiating service for Strategic Accounts, owning our customers journey
- Aligning with Global counterparts to create one global customer experience
- Serving as SPOC for all customer relationship matters within the assigned accounts
- Identifying key customer stakeholders and contribute to developing strategies to build trusted advisor relationships with them
- Maintaining a regular interaction with assigned accounts to proactively identify potential issues and suggest additional potential opportunities
- Striving for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
- Sustaining a sense of urgency across the organization to solve customer issues
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Handling daily customer interactions professionally and patiently by phone and email
- Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
- Informing customers of interruptions to order schedule and review next best outcome together.
- Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
- Managing deviation agreements
- Assisting in resolving invoicing discrepancies with internal AR
- Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
- Other duties as assigned
Additional Responsibilities
- Bachelor’s degree or completed vocational training (apprenticeship)
Work Experience
- Up to 2 years of experience in client services or customer services
- Prefer 1-2 years’ direct experience in customer interaction roles
- Knowledge or experience with ERP tools like SAP with S&D module
Preferred Knowledge, Skills and Abilities
- Working knowledge of MS Office or the willingness to learn it quickly
- Highly proficient in written and spoken English and one further language of our business areas
- Ability to deliver great customer experience and to be invigorated by constant personal interaction
- Strong communication skills
- Strong people skills – approachable, good listener, empathetic
- Strong learning capacity
- Ability to work independently in global environment
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety and quality policies at all times
Additional Requirements
- Communication, quick decision making, interpreting data, reading or writing, public speaking -- must be able to express or exchange ideas with team members
- Must be able to understand direction and adhere to established procedures
Show more
These jobs might be a good fit
Provide support for IT systems and End-Users in the facility, including, but not limited to: Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication,...
Description:
Job Summary
In this role, you will work closely with the regional and global Digital and Transformation team. The role will be responsible for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance).
Essential Duties and Responsibilities
- Provide support for IT systems and End-Users in the facility, including, but not limited to: Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
- Assist with troubleshooting and problem determination/resolution.
- Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
- Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level.
- Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
- Professional attitude in maintaining a clean, orderly and safe work area.
- Exemplary behavior in IT security related topics
- Participate in “on-call” support rotation.
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
- Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
- Compliance to all local site Environmental, Health and Safety regulations
- Compliance to all local site company policies, procedures and corporate policies
- Other duties as assigned.
Education
- Bachelor's Degree or equivalent experience in Computer Science required
Work Experience
- Minimum 3 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment
- Experiences in collaboration within international teams
Preferred Knowledge, Skills and Abilities
- Excellent interpersonal skills and communication skills
- Strong service orientation
- Ability to work on own initiative and to meet deadlines.
- Open to change and prepared to drive change.
- Required Language: English
- Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.
- Completes a variety of atypical assignments.
- Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
- Works with a limited degree of supervision
- Acts as an informal resource for colleagues with less experience.
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the company’s safety policy at all times.
- Able to comply with the company’s quality policy at all times.
- Desktop support incl. MS Office Suite
- MS Windows Server administration
- Network technologies/protocols and administration
- Microsoft Active Directory
- Microsoft Office 365
License and Certifications
- Information Technology\ITIL Foundations v3 preferred
Show more
These jobs might be a good fit
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